MiroReviews of miro.com

I signed up for a business plan trial, and was literally unable to cancel it before I got charged the monthly fee. I tried to contact support button on miro.com and would only get AI responses that would direct me to an FAQ page and wouldn't connect me to a person. The FAQ page would say to go to the billing tab, but there was no billing tab (of course this showed up after I was charged the fee I had been trying to prevent). I got a reminder email a couple of days before my subscription fee that included a link to the billing page where it said I could cancel prior to the charge, and the link was broken. I tried responding to that email since the "contact support" button hadn't worked and no one responded. Finally, after I was charged I was told I could email a different billing requests email (which I could not find prior to being charged). I emailed them and they refused to give a refund after going back and forth several times (they kept sending generic form letters about cancelling the subscription). I will be disputing the charge with my credit card. Never sign up for a "free" trial with Miro.

That's an incredible platform, use it almost every day for teaching my students. There are a lot of functions that provide the super convenient way to study languages and keep everything in one place (on one board).

I tried a subscription, but within a few hours, I decided the software wasn't for me. I am not judging the software; I just decided it's not for me. I contacted Miro support twice to ask if a refund is possible. I didn't expect a refund, but I did expect a response. On neither occasion did Miro respond to my support request. Failure to respond to support requests is disgraceful these days. The only conclusion I can draw is that Miro is not interested in its customers; therefore, it deserves a 1-star rating.

Hotel California. Once you sign up, you can't leave. They've just taken £93 from my account for a subscription I'm not using, despite me desperately trying for 30 minutes last night to cancel my subscription. You can't even find an email address for them to complain. Disgusting. Shame because the software isn't bad. I'd give that 3.5 stars.

i couldn't remember the mail i used. so i tried one. it wouldn't let me try another until i set up a whole account with the new email. even if i closed the browser.

If possible, I would recommend using a different product. They add numerous additional charges to your annual subscription without notifying you or obtaining your consent, which is essentially misleading customers. Moreover, their customer support is very poor. Figma offers a better solution compared to Miro.

Cool software, but they have abusive billing practices. It's very hard to select the lowest tier. Once you get the business plan, you cannot downgrade without writing to support. Then support is very unhelpful. So I guess you just overpay until you eventually cancel out of frustration.

UPDT Feb 2026 And all the good things are over again. The programmers shoved their hands up their asses again - and now the program won’t export to PDF. UPDT Over the past year, customer support has improved significantly! Today, if you insist on an issue, it can get attention and even a solution from the company’s tech team. I hope I’ll come back here next year to write a new update on how Miro improved more. My previous experience. You’ll be thrilled until something goes wrong. And when it does, no one will help you — at all. You’ll get a copy-paste email with the same generic recommendations and be reassured that you’re the only idiot with this issue, which means no one will bother dealing with you. After that, you can curse them out, plead, beg, or demand — it doesn’t matter; Miro has no customer support whatsoever. If you’re lucky, the issue might get resolved somehow, someday... But with every new update, there will be another problem, and once again, you’ll be the only one to report it, which means they’ll just tell you to "go to hell."