MIRA SafetyReviews of mirasafety.com

Tried to use GovX Deal, MIRA 10x12 lvl 4 plate is advertised as 118.96USD on GovX. Tried to purchase but the price was no where near the advertised price... Contacted the live agent chat, Max (the agent) told me the listing was for side plates (6x6,), but I proved him wrong by sending him the GovX link with 10x12 in the description. After I sent him the link he told me they are having issues with GovX and they are trying to fix it. Would you trust your life with a product from a company that is using such interesting marketing tactics? They would not even honor the deal as advertised on GovX. In this world where people play the liability game, a few hundred dollars is one thing, but do you want to trust them with something that is supposed to increase your chance of survival? I don't

Had a great experience with their customer service support. Everything arrived on time!

Ordered a product and decided it was overpriced. When I contacted them shortly after the order, they said it was already shipped, that when it arrives (in France), I should not accept it from the postman and have it sent back, which I did, and that I would be reimbursed. Waited a couple of months and MIRA informed me they never received the package. I had the French postal service track the product and they informed me it had been returned to the US and MIRA would have to inquire of the postal service there. A couple more months passed and each time I contacted MIRA I was informed that they were still waiting an answer from the USPS. Eventually, they said the package could not be located, no reimbursement.

Absolutely appalling. Wish I had read these reviews before ordering myself. Ordered my products and after a slow but still acceptable waiting period, I received a shipping confirmation for 60% of the products. These arrived, but there was nothing of the other 40%. When I followed up with support to request a status update I received a totally inadequate response, suggesting I may may ‘missed’ the products in the packaging and ignoring entirely the fact that there had never even been a shipping confirmation sent for the other products. I have followed up another 4 times now with zero response.

I'm so disappointed about Mira safety, I don't know where to start... I ordered the Tactical Air Purifier Mask (TAPR). On the picture, the included website description was written the mask comes with filter, harness and all the other items. I was super happy and couldn't wait for it! It took almost 2 months to arrive, what is ridiculous and special to blame it on Covid... The package only included the mask (body). I reached out to the support via mail, and they told me this is basically my problem. I couldn't believe that, really you advertise ELITE SERVICE... I wrote again with pictures of the purchase and the supposed included material. No one replied anymore... I tried chat, phone, email and contact form. After another 1.5 months finally some one decided to reply... I was very upset and disappointed how they treated law enforcement employees... and told them. Finally they agreed to refund the amount after sending it back... another 2 weeks. The interesting thing is, after some time, I found the same product again for 75 dollars and I made a screenshot and sent it to them if this is now really with everything, but as expected, they screw up again. Smart would have been to send me the missing material, this would be a good customer support. HORRIBLE customer support and service, product and to have the audacity to blame every failer on Covid... come on.

Don't order from these people. They are lying about delivery times. It's a constant fight to get them to tell the truth. They get your money up front, lye about delivery and stall you. They said they forgot to ship my order. When it finally came. It was short. Ad says 5 to 7 days lead time. It's been 2 months and counting. Don't trust them. Look them up on BBB

I see there's a lot of negative reviews lately, and I think most are due to peoples unrealistic expectations on delivery time. I placed a ~$1000 order on April 26th fully aware that I was late to the party and I felt quite skeptical as I really had no idea what delivery time to expect. Along with the order confirmation there was also an email stating that due to the current situation there was a minimum lead time of 4 weeks on stocked items and there was also a 8 week backorder on some of the items that I ordered. So I assumed a minimum of 8 weeks delivery time. Well, last Friday (may 27th) I was positively surprised when the package arrived at my home here in Norway almost 4 weeks earlier than my most optimistic estimate. I think some people need to calm down and accept the fact that there's a lot of people all over the world trying to get their hands on CBRN equipment right now. As i had my expectations set right from the start dealing with Mira Safety was a positive experience. The only negative thing I can think of is that the current lead times and backorder information that I received by email _after_ placing the order should be put upfront on the website. Being honest about your delivery times upfront would probably not scare away as many customers as you think, and would lead to less negative reviews. Anyway, thank you Mira Safety, I won't hesitate buying from you in the future. -Roger

On March 2nd 2022 I ordered $816 worth of gear from MiraSafety and paid for express shipping. By the 13th of March they still had not shipped my order and when questioned about it several times they keep saying the same thing over and over proving how incompetent the customer service and business as a whole is. It is March 31st now and still the gear was not shipped nor was I refunded after asking 3 or 4 times. Do not waste your time or money buying from this company. Update as of April 16th 2022 I still have not received my refund and ordered on March 2nd . Do not waste your time this Mira company is out here scamming Americans