Miracle-EarReviews of miracle-ear.com

FOR THE RECORD, you MAY receive a mailing offering you a $20 gift card FROM WALMART, as I did. It is being offered as an enticement for you to get a "Free hearing exam at Miracle-Ear." I did it. I had the exam, at Roseville, Minnesota, just a few miles away from their corporate HQ in downtown Minneapolis, ironically enough. Afterwards the young man who handled my exam sat behind his desk, and explained to me the details of the results, basically informing me I had some serious issues with my left ear's sensitivity to frequent sounds, including most speech. I appreciated his detail, and got a copy of the diagnosis. Afterwards, he switched roles and began delineating how much the appropriate hearing aids would run me. More than $3K. He also shared there were payment plans available. Up to this point, I have no issues with the place. THEN, the drama starts. On my way out, the receptionist, informs me that they do not issue the gift cards. They are mailed out from a 3rd party vendor, and that it would take 2 weeks. That was a disappointment since I had planned on making a Walmart run after that appointment. 2 weeks turned into 3 weeks, then a month. And lo,it JUST arrived TODAY, 37 days later. But THAT'S not the kicker! Its NOT even a WALMART gift card it is a "Drive Visa Prepaid Card, which can ONLY be used "inside gas stations, or to load your electric car's charging app account! I DONT EVEN HAVE A CAR, NOR DO I DRIVE! So I can only get overpriced snack food or drinks with it! I already let that office know I would not use their services for my hearing aids. I suggest you don't either.....unless you have an electric car!

The staff was not friendly, the minute we walked in the office I sensed a spirit of coldness towards us. I asked if we would get the $20.00 gift card for WalMart at the office; because I’ve been there before with different staff and was given to me after the testing. The receptionist told me that the only way I would get it if I had a hearing problem. I mentioned to her that that’s not what it said on the flyer, but she just ignore me and never gave me an answer and never gave me an answer. The person that did the testing was also not friendly. I asked if I could have a copy of the testing and she told me would be $10.00; I thought it was hilarious. I had gone to another company for testing about a year ago, and they gave me a copy for free. I’ve been to miracle ear before; they’ve always given me free copies of the testing; plus I’ve never experienced such an attitude from the staff before. I will not do business with people that treat me unfair. I’m human like everyone else and I deserve to be treated fairly. Thank you

I have been a miracle Ear customer for over 40 years. I have a hearing aid that is now outside the warranty. The little door on the back of my hearing aid fell off and got lost. They want to charge me $370 just to send it out. The part cost about $20-$50. This is a rip off. Said that is the standard price just to send it off regardless what is wrong with it?

First of all, the hearing aids are good, but the app is total Garbage! And I lost one, and trying to get a replacement is a joke!!!!!!! I, for one, will never recommend Miracle Ear to anyone. After spending 8,000 dollars and putting up with nothing but junk, I will be shopping elsewhere from now on.

Just about everything that possibly could go wrong with 2 different models, did go wrong. Including the insurance company that kept badgering me for money when I didn’t even possess any hearing aids. I suppose now you’ll BOTH stick me on insurance for nothing.

With my recent experiences with miracle ear, everything has gone “AI”, so it won’t really do any good to say anything here at all. Hearing aids are AI responses are AI and there is no “real” customer interaction anymore.

I received an advertisement in the mail for a pair of miracle ear hearing aids for only $999 if I called right away. Of coarse, when I answered the advertisement, and after testing, I was told that those hearing aids would not help me, as my hearing was too far gone for that model hearing aid. The only pair that I was offered was the $10,000 deluxe pair of hearing aids. ( bait and switch) They did offer me a reduced price of $6500 for the pair if I purchased right away. I would be willing to bet that all Miracle Ear franchises do this. I took the chance and purchased these expensive hearing aids, but I have had nothing but trouble with them. The left hearing aid makes absolutely no difference whether it is in or out. The right hearing aid does help somewhat. But if the volume is turned up from midrange, the sound gets an echo and distortion sound. The lady technician that adjusts them told me I should never use the volume control. Really? That is the answer to a technical problem with the miracle ear hearing aid? Don’t use the volume option on the product? Also, the Bluetooth on these hearing aids is horrible. I purchased the add on Bluetooth tv hearing device, and it just works when it wants. It cuts out when you are connected, comes on by itself when you are not connected, alternates from one ear to the other whenever it wants to. Basically, the bluetooth on these hearing aids is just junk. I have tried 3 different miracle ear tv listening devices with these hearing aids, and all 3 were not good. I have had several adjustments made on these hearing aids, and of course the 30 days free trial passed before all of these adjustments were completed, and the hearing aids are still sub par. I often get a high pitched squeal and feedback through the hearing aids, and this is something that the technician can’t find an answer to. Recently, my neighbors husband passed away, and he had a pair of oticon hearing aids that my neighbor gave to me to try out. They were 2 years older than the miracle ear hearing aids that I just purchased. I decided to take them to a local hearing aid business near me that works on all other brands of hearing aids, since Miracle Ear will only service their own product. After being adjusted to my personal hearing, these older oticon hearing aids work so much better than the miracle ear hearing aids. The left hearing aid actually works in this other brand, but did not work with the miracle ear hearing aid. The technician at miracle ear said that the problem with the left one not working was due to the fact that my hearing in that ear was so bad. Yet this other hearing aid business was able to get the left hearing aid working fine with my hearing. This proves that this particular miracle ear hearing aid is defective. I will be returning the miracle ear hearing aids to be repaired or replaced, but from my experience so far, I am not holding my breath that this company actually cares enough to fix this problem. They like to pass on the blame to the franchise owners, saying they are not adjusting them properly, instead of taking responsibility for the defective product that they are producing. Buyers beware!

This company sells overpriced, locked hearing aids that cannot be resold or reused by anyone else. That fact was never disclosed at purchase. The sales rep aggressively pushed the most expensive model and became hostile when asked basic questions. Now I'm left with a bill over $6,000 for a device no one can use or buy because Miracle-Ear locks it down to the original user. No transparency, no resale value, no accountability. Their business model is based on pushing overpriced hardware with hidden restrictions. Avoid at all costs. There are better, more honest alternatives.