MintRx PharmacyMint Pharmacy is your single source for Obagi RX products, and various prescription medications. Buy from a national, mail order pharmacy and save.
MintRx Pharmacy (mintrxpharmacy.com) has 1,899 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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KQ
I never received order. Credit card has been charged and unable to reach company by phone or email. DO NOT ORDER from this company.
Response from MintRx PharmacyNov 13, 2023
Hello KQ we are here to help! We never charge for an order until the order has been approved and shipped. If you still have not received your order there must be a reason and we are happy to assist you with that issue personally. Please call our amazing team at 866-855-6468 so we can help.
David L.
I placed an order two months ago for Cialis and was approved. As of today, May 20 2023 no product has been shipped. Every time I call Mint Rx I am told the product is on it's way. Then, they tell me they are having to renew their license in Alabama. They took my money and I got nothing!
Response from MintRx PharmacyNov 13, 2023
Hi David and thank you for reaching out to us. We never charge for an order until it has been approved and shipped - in your case we see that you were shipped your product. Please let us know how it worked for you and if there is anything else that we can do to help.
C W.
I placed an order in April and got the run around for a shipping date. A package came today with the wrong item. I ordered Obagi clear. I received Hydroquione. Which I don’t want. I have been calling them for the past month, and emailing with no results I want to hear. Email saying phone lines are down. And why did my order come from another pharmacy and not MintRX. I am so disappointed. I hope I’m able to return this to 1st Choice Compounding with no problems. Will be calling on Monday.
Response from MintRx PharmacyNov 13, 2023
Hi C Williams, we did suffer a severe technical issue that widely affected our main telephone system. That issue has been resolved and we have been up and running 100% for many months now with no issue. Depending on what your original order was, this could explain the product difference - Obagi Clear is widely used by many patients due to it containing 4% Hydroquinone. Your issue has probably been handled by now and your product replaced but we are here and available if you need anything else. Please give us a call at 866-855-6468, we are happy to help !
Doug P.
What went wrong? Everything has gone wrong. Used to get good service and have been doing business with them for the last two years. But I ordered product from them over two weeks ago and have not received anything. If you call customer care it goes to after hours queue and nobody reaches out if you leave a message. Just refund me and I will go to another provider.
Response from MintRx PharmacyNov 13, 2023
Hi Doug - and something did go wrong, we suffered a major technical issue that directly affected our main telephone system. We are fine now and have been up and running for several months at full steam and are eager to help you with anything that you need. Please give our team a call at 866-855-6468 so we can help.
Richard
Took my 60$ as they do every month, but this time I have not received my product. Can't reach them during business hours as it tells me I'm calling after business hours even though I'm calling between 830am and 5pm EST. Already wrote to BBB, can't take peoples money and leave them in the dark. I want my money or my product. I find it pretty insulting that they can't answer the phone or respond to an email but they can send me promotional Memorial Day discounts to me via email when they havent even shipped me my product that I already paid for.
Response from MintRx PharmacyNov 13, 2023
Hi Richard thank you for reaching out to us, your business is very important to us as and we have your back. We did suffer a major technical system failure that affected our main telephone system. We have recovered and have been up and running for several months now. Please give our team a call so we can help you with anything that you need 866-855-6468 - We are here for you and ready to make you smile!
Michele A.
I have ordered with MintRX for several years without any issues; however, recently all that has changed. My HRT did not ship when it was supposed to and now I can't get anyone to answer the phone. Are they even in business?
Response from MintRx PharmacyNov 13, 2023
Hi Michele, thank you for reaching out to us and we do apologize as the program you are referring to was canceled. We did reach out for several months prior so our patients were aware. We appreciate you and we realize that this program absolutely filled a niche but sadly we can no longer continue the program due to a variety of reasons and this is why corporate canceled it. We are always here to help with anything that you need so if we can help you please call our team at 866-855-6468.
Ruvin Y.
I put an order in for tretinoin and it’s been 18 days and I have not heard from them whatsoever. I already called customer service twice no help told them to cancel order, and refund me and still no refund. DO NOT USE THEM!
Response from MintRx PharmacyNov 13, 2023
Hi Ruvin, we apologize for any inconvenience that you experienced in trying to get your product. Even for us, there are sometimes back orders - not often, but they can happen from the manufacturers. We have a wonderful team that you can reach out to that will be happy to assist you with whatever you need so please give us a call at 866-855-6468 and let us make you happy !
Donna P.
Ordered from Mint several times before without issue - always got my RX within 3 days. This time it's been half a month and can't even get in touch with them by phone during office hours. Now see a news article that they aren't allowed to sent RX to patients in Iowa, where I am located - but they took my order and charged my credit card regardless. Done with Mint RX!
Response from MintRx PharmacyNov 13, 2023
Hi Donna and thank you for reaching out to us. There are a couple of things going on here that you experienced. Firstly, we suffered a major technical failure that affected our main phone system - as a result, our systems were down for a few days. Most likely during the time that you were trying to contact us. Also, the program that you were participating in was canceled for many reasons including state to state regulation changes that affected our ability to get the products shipped to patients. We did send out messages to patients that were in this program for several months to let them know this program was going to be canceled. If there is anything that we can do to help you please give us a call and we will be happy to assist you 866-855-6468.
