Mark M.
Problem but it was eventually corrected
HORRIBLE CUSTOMER SERVICE. I got my nose spray from them promptly but the tip is defective and cannot deliver the med correctly I contacted them for a new tip Painfully simple fix yet 9 days later I still am fighting with them Excuses include --I need to talk to management, I'm still waiting for an answer, we need a photo, Pharmacy wants another photo. I finally got one from amazon for 2.99 being delivered today. UPDATE-- 8-23-24 This review prompted them to contact me and provide a new RX in a different type of bottle. I'm happy they did it but the hassle to get to this point was annoying.
Response from MintRx PharmacyJan 27, 2025
Hello Mark we do apologize for any inconvenience you experienced with your product dispenser. We did get it fixed and we did need to request the photos of the tip so that our pharmacy could make sure they were sending you the correct tip for the correct product dispenser. We are thrilled that we got it completed for you and again, truly sorry that the tip malfunctioned. Your request had caught us off guard because we have not been asked for a replacement tip in the past for that product. Usually that product works perfectly in it's dispenser and our patients love the way it performs. We are happy that you let us know about this issue and even more happy that we got it fixed for you. Thank you for your business and thank you for reaching out to us.




