Camilla
Extremely disappointing quality and customer service
I ordered three sweaters, and I honestly could not be more disappointed. The images printed on all three sweaters are extremely pale, grey and washed out, and look absolutely nothing like the vibrant and clear images shown on the website. The quality is nowhere near what I was led to expect when placing the order. I contacted customer service expecting a reasonable solution. Instead, I was offered 20% off my NEXT order. Why would I place another order after receiving products of such poor quality? This was obviously completely useless to me. After several messages back and forth, I was eventually offered a 10% refund for three sweaters that I will never use. I declined. The only other option offered was to return the sweaters at my own expense. I was also told that I would have to cover any potential customs/tax costs, and that if the package did not reach an address in China, I would apparently receive nothing back. This is an absurd way to treat a customer. The product quality is extremely poor, the images on the website are highly misleading, and the customer service has been just as disappointing. I simply wanted a full refund for products that do not remotely match what was advertised. Instead, I have spent far too much time arguing with customer service over a problem that should never have existed in the first place. Extremely disappointed. I would absolutely NOT recommend this company. ** Update. Ordernumber Bekreftet MCT34325 I got a 20% discount on the payment. This is still very bad costumer service when the quality is nowhere near what I was led to expect when placing the order.
Response from MinocustomSep 4, 2026
Dear Customer: We sincerely apologize for your unpleasant experience with your recent order, MCT34325. We have carefully reviewed your communication with our customer service team regarding the print quality issues of the three sweaters you received. We confirm that we processed a partial refund for you after your last communication with our team. The refund has now been approved, and we will arrange it as soon as possible. We understand your dissatisfaction with the print's vibrancy; however, after reviewing the design details, we noticed that the dark pattern you chose was printed on dark clothing. This combination naturally reduces contrast, resulting in the actual print color being darker than the digital preview. For future orders of dark clothing, we strongly recommend choosing light-colored patterns or high-contrast designs to ensure optimal print clarity and visibility. We value your feedback highly as it helps us improve our services and product guidelines. Sincerely, Minocustom Team