Faye
A t-shirt arrived after quite a long…
A t-shirt arrived after quite a long wait. It came up small and I wanted to do an exchange. I was told that would be at my own expense (international shipping back to China) and was strongly incentivised into taking a 30% discount on buying one a size up. The t-shirt itself is great albeit a little bit on the small side. So, a mixed bag of an experience. I recommend sizing up to save time and money.
Response from MinocustomAug 21, 2026
Dear Customer, Thank you for reaching out and sharing your feedback with us. We sincerely apologize for the inconvenience caused by the sizing issue and the extended wait time for your delivery. We understand that international shipping costs for exchanges can be a significant burden. We appreciate your feedback regarding the discount offer and your recommendation for other customers to size up. Your input is invaluable as we strive to improve our sizing information and overall service policies to better accommodate our international customers. We are pleased to hear that you are satisfied with the quality of the t-shirt. We value your business and hope to provide you with a more seamless experience in the future. Best regards, Minocustom Team