MinehutReviews of minehut.com

Every time I use minehut support it is the best!

I had an issue with making myself an operator and Lateisha G was extremely fast, concise, and clear in her response helping me get back to relaxing faster!

My Minecraft server's world wasn't working and they were really patient with waiting for my answer so I could tell more details. The person who helped me was really helpful and told me really simple and easy steps to get it to work. They were really friendly and I would like to say a big thank you to all of you<33

So i have been using minehut now for over a year now paying for one of their MH35 servers for the past several months. I have had no issues up until the last couple of months. I tried to change my server over to a Fabric 1.18.2 from a paper server so I could utilise more mods. I followed all of the steps and made backups etc. Once i joined my server i checked I was OP etc and everything seemed fine, however I could not use any of the games basic commands such as /Gamemode set or /Time set. It simply stated i did not have permission or that it was an unknown command I tried seeking help on their discord server, the guys over there whom are not endorsed by minehut were brilliant, even joining my server to try and help me with the issue however they were unable to do so despite trying everything we could think of. So i opened a support card with minehut, i clearly outlined what the issue was and what I had already tried to do to resolve this, i.e. uninstalling all mods and plugins, op myself again etc. My response from minehut completely ignored my email, they simple told me how to use the control panel and to op myself, so i told them Id already tried this, next they told me to try the discord server. I dont believe they even had the decency to properly read my email. Anyway after several emails I gave up and converted back to paper so I could use the server, I then got told they would send an engineer to my server to try and fix this, this was in the early hours of the morning and I had work early and was already asleep. Before I could even convert my server back to fabric they sent me an email saying the engineers could use the commands (ON A PAPER SERVER) and hence the issue was resolved and closed the support ticket. This is by far the worst customer service experience i have received, i have since left minehut and will be taking my money and time elsewhere. Absolutely disgusting from minehut and the fact they havent bothered to respond to my further emails is disgraceful. Please avoid Minehut if you are a serious player and want a decent server.

Three times I have requested help from minehut, and all three times I have gotten quick and helpful responses that helped resolve my issues instantly. Minehut is awesome.

Minehut Are a Pretty Good Host But im using it a Few month now And i Found some bugs When i Readded plugin and i Removed all of them some Come back out of nowhere and The Level Seed Can bug Sometimes to But For the Rest are it a pretty good host

My server was experiencing issues and I contacted them and it was solved flawlessly, in a matter of a few days! Big thanks!

The community on this server is great. I have my own server on this host and its amazing. I did run into an issue but the community + administration team were willing to help me out with it, and they did.