MinebrickReviews of minebrick.com

Ordered Minebrick versions of my granddaughters. They came with brown hair when my granddaughters are clearly redheads! ( photos show this) Upon contacting the company, they first argued that the hair color was brown in the photos. Error #1. I then enlarged the hair in the photo and sent it to them. They agreed that they made a mistake and “offered” to remedy the error for an additional $10.00 plus $7.99 postage to cover their costs of sending me the correct replacement bricks to fix THEIR ERROR. Not happening . Cannot gift these to my granddaughters so it was a waste of money. Cannot recommend this business. *UPDATE NOV 14 Only after seeing this review, the company, “ after careful consideration” ( direct quote ),offered to resend order if I would pay the shipping of $7.99. They even sent an invoice to my Paypal! All I requested was that they resend proper hair color bricks to remedy their error. I will not be sending them any more money.

Just received a link to check my production and it says the link is malicious. This company needs reported by everyone to their credit card companies and to the fraud department. I have asked for a full refund or I’m reporting to my credit card company. Took a screen shot of the malicious link warning. Do not purchase from this company

This is my second time purchasing from them and had also planned to purchase from them every year as I wanted to create a tradition for my husband during our wedding anniversary each year. Had previously given a 5 star review as the support staff were all very helpful and fast in responses. My first purchase last year went very smoothly. However this time, the production team seems to be sorely lacking. I had to send in many emails to get modifications properly done and they seem to not be able to follow simple instructions and kept doing the same mistake. Even paid for vip service and also even added on payment for modification. Had asked to amend the image on the shirt to look like my picture and after several tries, they finally got it right and because I thought that was the only thing we were modifying I did not check the rest of the figure and pressed confirm. Only realised once I submitted that the team had went to change other parts of the figure without being asked to do so and now they are requesting a 50% payment in order to change it back to the way it was supposed to be. Not sure why it’s so difficult for them to follow a simple request and why they thought it was ok to make changes without being asked to do so. Been extremely frustrating and spent so much time trying to get this right. The support staff have been helpful and responsive but the production team definitely needs to be more attentive to requests

Never received purchase. They replied to questions prior to finalizing my purchase, but after purchase was completed they do not reply. Order tracking showed the purchase was in Los Angeles for 8 days, then never updated. Where the heck is my order?? Next call will be to the credit card company to dispute my order. This company is a joke! I just received updated tracking info based on their reply to me. The new tracking info shows that today (8/21) the package just arrived at a partner facility in Los Angeles - wth?? So it arrived in Los Angeles on the 9th, and now 12 days later it arrived in Los Angeles again? You can't make this stuff up - total scam!!

DONT PURCHASE THEY ARE SCAMMERS AND THEYLL SEND YOU SOMETHING YOU DIDNT ORDER AND OFFER TO REMAKE IT ONLY IF YOU PAY AGAIN

The company sent blocks that did not represent us. I had a blonde beard and the wife had red hair. Not us and not in the picture sent. They offered a 10 percent refund, what a joke.

MineBrick SCAM I do not recommend them to buy anything, as I just ordered a figurine from them, and paid extra VIP service, express delivery, and as a result, my figure was stuck on the border, and support MineBrick did not help with delivery and settlement of the situation, As a result, I have already left the country of delivery and will ask them to send the order to the new address to which they began to say that I have to solve the situation with the customs at the previous address and also pay for the additional delivery at the new address. I think it is outrageous and it is no VIP service when I have to decide questions of delivery on my own at a time when I paid extra for it. I don’t recommend buying anything from them!

Bought an item an they you can change it if you don’t like, I choose another option but they ended up sending the one I didn’t like and when I contacted them they want me to pay for them to send what I asked for in the first place.