MinebrickWe are dedicated to documenting you and your loved ones in a fun way. Make your photos less banal and your gifts more creative. We will meet all your gift expectations.Minebrick,since 2022, we have been delivering the best shopping experience for customers around the world. Minebrick direct-to-customer enables Minebrick to create the most unique personalized brick figure gift for all occasions in a very competitive price.We have a professional design team that can meet everyone's customized needs; professional photography equipment to fully demonstrate product features. Personalized gifts are made just for you.
Minebrick (minebrick.com) has 664 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Mike K.
Slow slow slow, The tracking number leads you to nowhere. No information at all. I don't think I'm getting the figures. Next step is contact my credit card company.
Response from MinebrickFeb 23, 2025
Thank you for reaching out to us and bringing your concerns to our attention Mike. We apologize for any inconvenience you may have experienced with our service. I have sent you an email to follow up the problem. Please kindly check your inbox.
niosha N.
The worst experience I've ever had in Online shopping! I ordered 20 days ago to take it before Valentine's Day! Now they are telling me that I should wait for more 10 business days! I don't even need it anymore!
Response from MinebrickFeb 20, 2025
Thank you for reaching out to us and bringing your concerns to our attention niosha. We apologize for any inconvenience you may have experienced with our service. In order to assist you further and provide a suitable solution, we kindly request you to provide us with your order number and email us at [email protected]. This will help us locate and address any issues you may have encountered more efficiently. Once we receive your order number, we will promptly investigate the matter and work towards resolving it to your satisfaction. Thank you for your understanding and cooperation.
bryn G.
It's a scam! Right after you pay, they ghost you. Do not buy these on the off chance it won't be a scam!! Save your money...
Response from MinebrickFeb 13, 2025
Thank you for reaching out to us and bringing your concerns to our attention bryn. We apologize for any inconvenience you may have experienced with our service. In order to assist you further and provide a suitable solution, we kindly request that you provide us with your order number and email us at [email protected] . This will help us locate and address any issues you may have encountered more efficiently. Once we receive your order number, we will promptly investigate the matter and work towards resolving it to your satisfaction. Thank you for your understanding and cooperation.
Richard B.
This is a terrible company . Having selected and paid for changes they inform you " that part cannot be changed " so then if you cancel they claim it is in preproduction and charge a fee. Avoid it's awful
Response from MinebrickFeb 7, 2025
Thank you for reaching out to us and bringing your concerns to our attention Richard. We apologize for any inconvenience you may have experienced with our service. Please wait for our follow-up email in 24 hours. We will try our best to solve the problem for you.
Maria D.
I provided a photo for the figure and a photo of the short I wanted for the figure, they made several mistakes with it and then apparently I requested too many modifications and they asked me to pay more for a new modification or to order a new figure, which was outrageous since the modifications were necessary only because they made many mistakes even though what I provided for them to copy was extremely clear, they changed the name and colour of the shirt even though it was pretty impossible to make a mistake… I wouldn’t recommend since I think they give a “cheap” price and the. make mistakes on purpose to make you pay more.
Response from MinebrickJan 9, 2025
Thank you for reaching out to us and bringing your concerns to our attention Maria. We apologize for any inconvenience you may have experienced with our service. Please expect our follow-up email in 2-4 hours.
Sammy
Wouldn’t even give them a 1 star. They sent my order and it was just a bunch of random pieces and all the wrong colours. I even paid extra to have it customised and reviewed it and none of it matches and they won’t give my money back. Watch out for the bots giving them anymore than 1 star
Response from MinebrickDec 31, 2024
Thank you for reaching out, and we sincerely apologize for the issues you've encountered with your order. We have received your email and are currently verifying the details regarding the incorrect items and colors. Our team will work diligently to provide you with a solution and will follow up with you as soon as possible. We appreciate your patience during this process.
Mel
Do not purchase anything from them. I purchased a couple figure and paid extra for rendering before production. Their email ended up in my junk mail and I did not see it till 4 days later. Apparently they only give you 48 hours to response, and if you do not reply back to them within the timeframe the figure will automatically go to production. In my case I I did not find out till 4 days later. They would not let me do any modification stating I missed their cut-off time. There was no mention of 48 hours timeframe on their website. After email back and forth, they “offered” a deal for me: pay an additional $32 they will let me make the modification. Wow, what a great deal!
Response from MinebrickDec 8, 2024
Thank you for reaching out to us and bringing your concerns to our attention Mel. We apologize for any inconvenience you may have experienced with our service. In order to assist you further and provide a suitable solution, we kindly request you to provide us with your order number and email us at [email protected]. This will help us locate and address any issues you may have encountered more efficiently. Once we receive your order number, we will promptly investigate the matter and work towards resolving it to your satisfaction. Thank you for your understanding and cooperation.
Tim T.
Order a set of 4 figures together (my family) the photo showed us all in matching cycling jerseys. However when the order showed up each figure was completely wrong. All the jerseys looked nothing like each other and nothing like the photo I sent. Assembling them and putting them side by side would only magnify the issues. To add salt to the wound, my wife is clearly dark haired but the figure of her is blonde! There is no way I can give them this on Christmas morning. Been emailing through customer service which is shocking and doesn't want to take any ownership over the mistakes made and want me to accept the order as because I quote from their email "We are really sorry for not fulfilling your expectations. However, since this product is not made 100% according to the original drawing, but needs to be designed, we cannot guarantee that all the details are what you expect. Hope you can understand this." How awful is that!
Response from MinebrickDec 8, 2024
Thank you for reaching out to us and bringing your concerns to our attention Tim. We apologize for any inconvenience you may have experienced with our service. We have sent you a follow-up email and will try to help you out.
