MinebrickReviews of minebrick.com

I recently ordered a double figurine from Minebricks. It all started well until the third change. After they told me that they would proceed with the modifications and send me another preview. I did not hear from them for a few days. I sent them an email to understand what was happening and they replied that the model was in production since I did not answer their new modifications in time. The fact is that I never received any message concerning those modifications. The only reply I got was that since the model was already in production I would have to pay for any modification. The support kept ignoring the fact that I never received any message for those modifications and did not do any gestures. Indeed, the model did not correspond to what I expected. Be aware that when you order on the Minebricks website they do not care about their customers. If you have an issue you will have to accept it, and they will not try to find a solution. Some friends of mine had way better experiences with competitors so do not order on Minebricks.

terrible company. took a month to get an item that was a gift. item is poor quality, even after it took a month to get it. Avoid this company. No customer service.

Leuk idee. Alleen heel jammer dat het incompleet is. Dat bewijst maar weer dat je zulke dingen alleen van Lego zelf moet kopen

75 Euro gezahlt, 15 Euro damit die Lieferung früher kommt. Lieferung kam nie an. Ich hatte mich mehrmals gemeldet, und es kam jedes Mal die selbe Antwort, dass ich meine Adresse wieder angeben solle, was ich dann tat. Es sollte auch am 13 Februar erscheinen und wurde erst am 3 März ca. geliefert und dann zurückgeschickt. Ich habe mein Produkt nie erhalten. Keiner konnte mir helfen.

Useless customer service and not following customer service and sales regulations. Partner ordered two figures before 2-3 weeks before Valentine’s Day, and received just before march. When asked, they claimed it’s with the distributor, where’s they have sent the confirmation a day before the item arrived. Figures not even close to the one pictured, my partner is very disappointed! Not happy with them at all! Asked for refund numerous times, always comes up with some totally random excuse. We offered to send them back, no answer. Currently seeking legal action against them, avoid avoid!

ABSOLUTELY TERRIBLE COMPANY I ordered a product for £118.03 and paid an outrageous £25.95 for express delivery, lured in by a bold promise on their website stating that Christmas delivery was guaranteed with express shipping. The tracking number I received showed that this was a complete lie. When I tried to cancel the order, I was blatantly ignored. The product didn’t arrive until the 28th, well past Christmas. Naturally, I sought a refund for the delivery charge, but after two months of arguing with their completely incompetent customer service team, I’ve gotten nowhere. To make matters worse, the product is a joke. It looks NOTHING like what was advertised. My son was wearing a green coat, and they sent a blue one. Unbelievable. This company is a scam. Awful products, atrocious customer service, and they clearly don’t care about their customers. Avoid them at all costs.

I asked for a design of two of my friends for their birthdays. The boy one came out fine but the girl one needed a few more modifications. I emailed asking if they could fix a couple things as my phone is glichy as hell and confirmed before I had finished writing. I emailed them immediately, as they ask you to do if you have a problem, but then no response. 4 days later they finally responded and said it had been too long by the time they saw my email so couldn't do anything. They said my design was already in production so they couldn't change anything. They say you have 48hrs to email them before it goes into production, so they either dont look at the emails or just put it through anyway. They said I didn't put the project on hold but that isn't even an option, the only option are to confirm you like it or to modify. Nowhere does it say puase or put on hold. Response to your emails and don't offer someone a £5 refund to go away when all you need to do is check your emails. Extremely extremely discussed with the behaviourand attitudeof staff, don't bother using these guys it's not worth it. Also dont bother paying for the detailed version as you have to ask for every detail to be added and they don't do it from the photo as expected/ told by the website, they dont even really do it properly after giving them the modifications.i ask for the shoes to look like converseand the others to look like vans, they put laces with no other details on and told me to deal with it . Don't bother ringing the customer service line it's an international number and it doesn't connect to anything or even ring. Update- They still haven't responded after very quickly replying to this review telling me to check my inbox. Update- they said they would send the link for the girl one so I could modify it. They sent me a link to the boy one(which I have said tocthem from the beginningwas perfect and didnt need anythingndoing to it) with all modifications removed. They then again said because I hadn't submitted modifications for the girl one they couldn't do anything but if I pay they would. They didn't even do the modifications I asked for the first time. This is a complete scam do not waste your. For reference on the website it says everything should take 5-9 days and its been over a month now. Update- typed the exact same thing as last time in the boy one and it has come out completely different. still keep passing me from person to person and trying to get me to pay more and saying they gave me modifications for free. Yes, technically they did but they sent the wrong one with all the previous modifications taken off when I had said from the beginning that that one was perfect, now they both look awful and they won't put them right. I have been going round I circles with them for over a month now telling me I didn't reply I time when you can literally see in the emails that that's not true and any questions I have asked have been completely ignored. They refuse to modify the girl one unless I pay more even after saying they would send me the link to modify it then sending me the boy one instead. Don't waste your money this company has awful customer service and no constituency throughout the company

I placed my order on December 3rd and approved the final version the following week. However, on March 15th, I was informed that production was still ongoing, with no clear indication of when it would be completed or shipped. Tracking my order has been impossible through the website, and the only updates I've received came days after initiating contact via their chat support. Communication has been severely lacking, with no proactive updates provided regarding the status of my order. Moreover, the website's login page is riddled with broken links, making it impossible for me to even request delivery. Overall, my experience can only be described as deeply frustrating.