MinebrickReviews of minebrick.com

Decido di fare un regalo ai miei figli, fatto ordine il 28/11 risulta spedito oggi quindi probabilmente non riceverò l'ordine per Natale dovendo il pacco passare per la dogana. Consiglio a Pendi di specificare ai clienti che entro una certa data NON SI GARANTISCE L'ARRIVO ENTRO NATALE. Colpa mia ma pensavo che facendo ordine a fine novembre sarei riuscita. ora mi ritrovo ad avere speso soldi e a pensare al 10/12 che regalo sostitutivo fare.

Slechte service. Ik heb extra betaald om mijn ontwerp te beoordelen voor het in productie ging. Ik heb niets ontvangen en ze hebben dit al in productie gebracht en met fouten, Kleur van haar dat niet klopt en manbun vergeten. Ik zou nu de helft van wat ik al betaald heb, opnieuw moeten betalen om het opnieuw in de correcte versie te laten produceren. Dit terwijl ik op bij mijn bestelling heb betaald om dit te beoordelen voor het in productie ging en zij deze service die betaald geweest is niet geleverd hebben.

MineBrick Review – Misleading Product and Refusal to Resolve I was really excited to order a custom MineBrick set as a gift — it seemed like such a creative and thoughtful idea. But the experience ended up being incredibly frustrating and disappointing. The first time I ordered, I received printed boxes (as shown in their promotional photos), so I assumed that was standard. There was no indication on the site that the boxes had to be purchased separately. This time, the set arrived in plain plastic bags with no box, making it look incomplete and unpresentable as a gift. When I reached out to customer service, I was told that boxes weren’t included because I had purchased a discounted product and that my first box had only been included because I was a new customer — something never mentioned at checkout. I even offered to pay for the boxes, but they refused to print or sell them to me. Instead, they sent me links to files that were just the QR-code-based build instructions — but none of the links worked. I double-checked the original QR codes I had received, and those didn’t work either. So now I’m left with loose plastic bricks, no instructions, no packaging, and no help from their support team. What’s most frustrating is the lack of transparency and unwillingness to resolve the issue, even when I was happy to pay extra. Bottom line: the concept is great, but the execution and customer service are seriously lacking. Don’t assume what you see in the product photos is what you’ll get — and be prepared to end up with a pile of plastic in a bag, and no clear way to fix it. Update: Completely useless resolution: Lindsay 7:23 PM (25 minutes ago) to me Hello Michelle, We hope this email finds you well. Firstly, we want to extend our sincerest apologies for any dissatisfaction you may have experienced with your order. Customer satisfaction is our top priority, and we take your feedback very seriously. We understand the importance of addressing concerns promptly and finding a satisfactory resolution. As a gesture of goodwill and to assist you further, we would like to offer you a discount with 10% on your next purchase of the same product or a similar item from our website. This discount is our way of showing appreciation for your loyalty and understanding during this situation. If you are interested in taking advantage of this offer or if you have any other questions or concerns, please feel free to contact us. We are here to assist you in any way we can. Regards, Lindsay --- Michelle Arani 7:47 PM (1 minute ago) to Lindsay Thank you for your response. Unfortunately, in order to make this right - I would need to spend another $150 dollars to rebuy what I already have purchased. That doesn't seem fair.

Don’t get scammed like me. Not custom anything - just generic temu garbage. Customer service sucks, no refunds and the ‘custom’ products look nothing like what you’re requesting. They don’t even attempt. Save yourself the trouble, don’t get ripped off like I did.

Une des pire expérience client chez Minebrick. Ils utilisent une politique douteuse pour vous escroquer davantage d’argent. J’ai commandé une figurine personnalisée chez eux à un prix assez onéreux. Dans ce prix, vous payez un supplément pour recevoir un aperçu de la figurine avant qu’ils ne l’envoient en production. J’ai bien reçu 1 sms pour m’avertir que l’aperçu était disponible. Mais le lien n’était en réalité valable que 48h sans quoi la production est automatiquement lancée. Information écrite discrètement dans un mail de confirmation de l’achat, et jamais mentionnée par la suite (aucun rappel). Quelle a été ma surprise en découvrant cet aperçu qui ne correspondait pas du tout à la photo envoyée, sans plus aucun moyen de l’adapter. Le support client n’a montré aucune flexibilité, déclarant qu’il leur était impossible de changer la commande (sauf en payant un supplément de 30% du prix, parce que bien sûr, avec de l’argent tout se règle). Je n’ai donc pas eu le choix : j’avais soit payé 70€ pour une figurine inutile puisque non conforme aux personnes ciblées, soit je devais payer un total de 95€, ce qui est totalement démesuré pour 2 personnages de 10cm en lego. Je n’ai jamais eu un aussi mauvais service client et si peu de flexibilité pour une politique qui n’a aucun sens et qui n’existe que pour arnaquer les consommateurs.

Bought as a gift that came about 2 weeks late despite being ordered in advance. Paid extra to "review renderings" which didn't work so basically paid for nothing. Tried to cancel the item it took so long. Customer services were useless. Took days to respond each time and just ignored what I'd asked and said it was being processed. Overpriced for what we received eventually anyway. Box was absolutely destroyed. Terrible gift

Absolute worst purchase and customer experience! I placed an order as a Father’s Day gift almost a month in advance so that it would have plenty of time to be produced and sent to me. When I received my order three weeks later, I open my package to find the wrong order. Upon reaching out to customer service, I have been met with nothing but lies about how that’s the item I ordered and the system doesn’t allow more than one photo, etc. I have provided screenshots that show my order was for a different item and that the order page on their website asks for two photos. Then I was told I never emailed them requesting any change be made. WHY WOULD I NEED TO REQUEST CHANGES BE MADE TO THE ORDER I PLACED FOR HOW I WANTED IT?! Absolutely ridiculous and would not recommend to anyone. DO NOT WASTE YOUR MONEY

Ik heb mijn bestelling nooit ontvangen. Ik heb geen enkele melding of e-mail ontvangen van het koeriersbedrijf dat er een levering zou plaatsvinden. Na uitgebreid e-mailverkeer kon men mij slechts 40% van het orderbedrag terugbetalen, wat ik niet acceptabel vind. De problemen begonnen toen ik een e-mail van Minebrick ontving waarin werd gemeld dat het pakket naar een verkeerd adres was gestuurd. Ik werd gevraagd om mijn gegevens opnieuw door te sturen binnen een bepaalde termijn, anders zou het pakket vernietigd worden. Ik heb binnen die termijn gereageerd, maar kreeg hierop geen antwoord. Daarnaast moest ik opnieuw verzendkosten betalen, terwijl bij mijn oorspronkelijke bestelling stond dat verzending gratis was. De bestelling was geplaatst een week voor Valentijnsdag, maar door het niet leveren van Minebrick moest ik last-minute iets anders regelen.