MinebrickReviews of minebrick.com

Package was “dispatched” 11/27 & hasn’t moved since. Emma from customer service promised I would receive it by or before 12/10 (yesterday). It still has not moved from IL. When I emailed again yesterday, Emma informed me that the product is in customs. Well - product hasn’t moved in 2 weeks & Emma neglected to mention it was stuck in customs the first time. So, I’m betting I won’t be receiving this product. I did pay extra for their shipping insurance but clearly that’s not getting me anywhere. Ridiculous. Edit: Emma’s “offer” was refund of $3 for my missing item. A completely insane & insulting offer given I paid $100+ for this.

Very frustrating process Because I read the medium reviews on trustpilot, I deliberately ordered the pre-proof so that I could see the figures in advance. I had also emailed in advance whether it was possible to give 2 people both snowboards. I received a friendly response with a link, and that I should upload a photo of people holding snowboards. It was absolutely possible, according to Matilde van Minebrick. So I did that, but at the first preview I already thought, sh... should have listened to trustpilot and not ordered. The colors are completely wrong, the hair on both figures is completely wrong, despite the clear photo, and no snowboards. In the meantime, I have emailed back and forth very often. Although you feel more like you are talking to a robot than to a human. you literally get the same emails over and over again. The 2nd preview was almost laughably bad, the 3rd showed some improvement, but still no snowboards. Good to know you are only allowed to preview 3 times. After that, a lot of costs will be added(!) even if you tell them exactly what you want, and they don't adjust it properly.... I will get another preview in a few days, maybe it is better, but I have no confidence in it anymore. If it is better im willing to delete this negative comment, but for now, Save yourself a lot of frustration and don't order here! —- 2the message after minebricks reply I have been messaging with that exact e-mail adres, but no helpful replies at all! Seriously it feels like a joke. So frustrating.

So disappointing, I placed my order on Nov. 22nd, the last update was posted on Nov. 30th, after that there hasn't been any more updates til this day. When I placed my order it said it could take up to 10 business days to receive my item, clearly it has been more that. I asked for a refund and was told I couldn't since it was shipped. First and last time I do business with this company. So now after posting my review I was contacted by one of their customer service reps asking me to delete my negative comment and that I would get a $20 refund if I do, I replied saying no that I wasn't deleting anything unless I get a full refund for a product that I never received, I got a second reply from then saying to please delete negative comment and contact their customer service immediately for a full refund, but at this point I've lost credibility in them and can't trust them that I will really get a full refund.

I was really looking forward to this. It’s such a great gift idea. I placed my order for three custom figures on Dec 2nd and it’s now Dec 9th and I’ve only seen the second round of proofs for one of the three custom figures. Their links that they provide to review the proofs don’t work so I’m wasting days going back and forth with their customer service team who don’t understand English and respond using scripted responses that aren’t even in proper English. Maybe if I only ordered one, it wouldn’t have been so bad, but the fact that I ordered 3, and each of the designs are sent separately, the terrible experience is exasperated. I thought I would get them in time for Christmas but at the rate things are going I’ll be lucky to get them sometime in the new year! This company really needs to examine their operations and customer service. OMG, they just sent me a proof and they mixed up the feedback I gave for one and put it on the other and now I have a frankstein of a brick figure. This is ridiculous! Update Dec 17: I’m still going back and forth with them on revisions. It was so close to being done and they somehow mess it up and reverted back to an old version without you asking them to. Word of advice, stay clear away from this business. I just want this nightmare to end! Update Dec 23: Still going through revisions with them on my custom brick figure. It’s not because I’m constantly giving them modifications but rather you ask them to do something and provide clear details and they completely change something else. For example I asked for a baseball cap, instead they changed his grey shorts to black pants. No idea how either are related! I’m constantly asking for the same change during reach revision and they just don’t seem to understand due to a language barrier.

I sent a pic of me and my Significant other at a wedding. they got my hair wrong as it is red not brown and they put her in a pink Indian style dress when she is clearly a white woman in a regular purple dress. tbh they should have sent a confirmation picture of the products before shipping them out. would have taken a day or so and saved a lot of trouble.

ABSOLUTELY OUTRAGEOUS It started all nice and polite. After few messages, the customer service employee started to mix. Before second rendering, during the coversations, there start to be some mixups, than it felt like talking to a robat, keep repeating what I want to change, after what.. 5 emails about the exact same requirement? we finally get to final design, where - noone know why - the MineBrick decided to change the sleeves length, noone asked them to, the picture was the same from the begining, the sleeves were short from the beginning. Just simply changed them. Well, I just commented "hey, guess there is just a mistake, the sleeves were short, please correct it and change it back.." and then it started. "Well, we already change it, if you want any extra changes, you need to pay 50 % fee"...?! It was your mistake MineBrick, I dont want to change anything, I want you to correct your mistake. "yea yea, thank you for correcting us, you still have to pay 50 % fee" Unbelievable! I just send them how unprefessional their behavier is and I was so incredibly patinet but I ask them to correct their mistake and finally finish this order. We will see...

What a great idea for my nephews for Christmas I thought?! Wrong! They sent me the same Lego person for both my nephews. When I asked for help they ignored my issue. Two white boys with brown hair and they look identical. Don’t waste your money. These special gifts are going in the trash.

I had bought the mine brick and I feel cheated. Reason being, 1. An eye was missing from the model. Till date not yet recieve the replacement 2. Was promised an accessory based on the photo provided but it was not provided with the final received product. Solution given by minebrick was for me pay another 14 usd for a replacement even though it is not my issue when minebrick did not honor their promise 3. I paid for a detailed model but what i received was a basic model. Till date, mine brick keeps silent on this issue and no resolution For all reading, take my comment into serious consideration before wasting your money. FYI, this is an anniversary gift and now I have to source for another.