MinebrickReviews of minebrick.com

I placed my order on November 27, specifically for a Christmas gift. The tracking information suggested it was stuck in Chicago. Upon reaching out for clarification, I received a response from "Matilde" stating, "Due to warehouse problems, the package was delayed and could not board the last flight. Currently, some products have been shipped by the fastest express delivery method; the rest have been arranged for Hong Kong flights. The plane arrived at ORD in the United States on 12/12." On December 15, I received another email stating, "It has come to our attention that your order was lost/damaged in transit." However, it turns out the package was seized by USPS for counterfeit postage. According to USPS regulations, the package is considered Postal Service property and will not be delivered. The advice given was to contact the sender/merchant for a refund or other available recourse. The customer service at Mine Brick attempted to downplay their responsibility, stating, "We apologize for not being able to deliver the order to you on time. Instead of waiting for compensation from the carrier, we hope to solve the problem for you first!" To add insult to injury, they further apologized for the delay, suggesting that the remade and resent items could still serve as New Year's gifts or birthday presents. As compensation, they offered an EXCLUSIVE 10% off coupon. The suggestion of New Year's or birthday gifts is unacceptable when the order was intended for Christmas, and the exclusive 10% off coupon is inadequate as compensation. My communication with "Vicky" has been less than satisfactory, with responses feeling like generic stock replies. The delayed responses, likely due to their location in China, add to the frustration. Even their responses to reviews here seem generic. Overall, this experience has been extremely disappointing, and I am dissatisfied with the company's handling of the situation. I’m waiting for a full refund. UPDATE: I was told I was issued a refund but said Please note that it may take an additional 2-4 weeks from the date you receive this confirmation email for the funds to be available in your account And again the response below seems generic and no effort to try and make things better for the customer 2nd UPDATE: I was just sent this email asked to delete my review! I am really sorry to see that you left a bad review [on trust pilot] We understand the frustration you experienced but we did not expect the lost order during transit. Could you please do us a favor to delete the review? We will improve all aspects of our following work. It will mean a lot to us if you can help delete the review. We can offer you a 10% off coupon for your next order. UPDATE #3 12/22 I have received a 2nd email asking to take down this review! Could you please do us a favor to delete the review? We will improve all aspects of our following work. It will mean a lot to us if you can help delete the review.

I was very patient with support. I went back after 4-5 times of them not being able to spell "sea shepherd" or "good things" with a complete mock up of exactly what I wanted. This mock up was sent to support 5 times after each time their renderings came back with gibberish, or with previous adjustments completely altered or deleted. I paid $130AUD for a product with nonsense English on the shirts. The time and effort that this has taken on my part as well I could have MADE stickers to put on Lego figures. It has been over 6 weeks. Support have now offered me a $5 refund to "keep the product because we cannot keep changing it" Buyer be ware.

ABSOLUTELY TRASH SALES SUPPORT AND FOLLOW UP. DO NOT BUY FROM THEM. Spent over 600 US Dollars in my order with all the add-ons for mock up customizations, express shipping, accessories, etc. Mock ups are slow and not designed well compared to what they feature in their ads and site. Instructions for amendments are not being followed well despite clear descriptions and visual aids being provided. Email responses are mostly auto generated and are generic, which don't address the key issues trying to be communicated. Avoid this business, and go to others unless you want to have a sub-par product, frustrating customer service, and delayed delivery.

SEEMS LIKE A SCAM. nothing they have sent me is helping me track or locate my package. The customer service keep telling me there going to send an email with Information and that they are to busy to help me on the live chat on their website. Alot of the reviews in here seem fake. So will see if I got ripped off or not.

No cumplen con los plazos y aún no sé si me llegará. Hice el pedido el 1 de diciembre y la estimación de entrega era el día 15 de diciembre. Hoy es ya 15 de diciembre y el pedido se encuentra aún en producción, a falta de después empaquetar y tramitar el envío. Al comprobar en la web el seguimiento, HAN CAMBIADO LA ESTIMACIÓN DE ENTREGA AL 31 DE DICIEMBRE DESPUÉS DE HABER HECHO EL PAGO, DE 134€ (NADA BARATO). ES UN ENGAÑO. Tenía 10 días de margen hasta el día 25 y ahora parece que en esa fecha no lo tendré, si es que me llega algo, que cada vez tengo más dudas de la calidad de lo que va a llegar. ACTUALIZACIÓN TRAS LA RESPUESTA A LA RESEÑA: Dan una respuesta a la reseña solo para quedar bien de cara al público. Les he escrito mostrando mi disconformidad con el proceso y a pesar se haber pagado una tarifa extra por servicio VIP no me han dado ninguna solución ni me han ofrecido un envío express, por lo que su respuesta a la reseña solo son palabras vacías sin ningún valor. ACTUALIZACIÓN: El producto llegó finalmente el 2 de enero, tardando más del doble del tiempo estimado al inicio. Además, el diseño es pésimo. Pedí una figura de una pareja de chicos y me han enviado los dos con exactamente la misma cara, sin un solo cambio, por lo que el producto pierde todo el sentido, ya que las dos figuras van juntas y son iguales, 70€ tirados a la basura.

It's a scam I'm assuming the positive reviews are doctored. My package was seized by the us postal service for counterfeit postage. Do not order. They are also trying to continue to scam me and refusing to refund. Do not order, protect yourself.

The worst purchase ever! I paid extra for preview ahead, but every time after I gave them more details, the design didn’t change much at all (p.s my GF has short hair, but the figure in the preview they gave me was long hair, also the clothes coloring never right.) It should be a Christmas gift for my girlfriend, but now it will not make it. Also, the customer service worker who named SALLY was very rude and unprofessional. After I requested them to change the ways that I wanted, she told me to “help yourself and go to Guangzhou and talk to the designers” and “we don’t have to follow all the changes that you told us”. If you wanna get something doesn’t look like what you’ve requested and bad customer service. Go ahead please.

Not really Lego products, as advertised. Website also shows a different trustpilot score than reality. Shady AF.