MindgraspReviews of mindgrasp.ai

Can only provide 1 version of notes. Cannot regenerate. Notes are too much and not structured appropriately for studying.

Scam company that will charge an annual fee of over $100 without telling you. I signed up for a trial and was under the impression it was canceled. Now I am disputing with Amex about their deceptive practice. Read Reddit reviews- I do not recommend this dishonest company.

The tool itself is fine, but the business model lacks transparency and feels designed to trap users in subscriptions. Customer service replies with long, sugar-coated emails that give the appearance of helping, but in reality they hide behind policy and avoid offering real solutions. The mismatch between the “warm” tone of their emails and the inflexible decisions behind them makes the whole experience feel dismissive and patronizing. Once you push back, they stop replying altogether. Overall, it feels untrustworthy.

To summarize: I attempted to work with Mindgrasp’s Customer Service department to resolve an issue but I could not make any progress. I signed up for Mindgrasp and paid $12.99 for their Scholar package/solution. When I tried to upload my course's PDF file to the site, Mindgrasp could not process it due to technical issue(s) on their end (my PDF file's size was apparently too big—it was around 50 MB). After contacting Mindgrasp about the issue, my PDF file was split into five separate parts by them to make it easier for their AI to process it; however, after uploading the first part, I could not upload the remaining four parts due to a file upload limit on my account. Their site asked me to upgrade to their Premium package/solution to remove the limit (as of the time of writing, the Scholar package/solution now allows unlimited file uploads; however, it did not allow this previously). The issue here is that I was not uploading multiple PDF files for multiple courses, I was trying to upload one PDF file for one course, which was split into five parts by Mindgrasp’s staff. When I asked Mindgrasp’s Customer Service department to remove the file upload limit on my account so that I could upload the remaining four parts, they told me that they were waiting for “management's response”. I did not receive either an affirmative or negative response from them about this issue for seven days, at which point, I asked them for a refund since I could not use their software to study—and they did not reply back to this email either.

I used to not trust AI at all, especially for school until I saw an ad for Mindgrasp my junior year of college and it actually made me want to try it. I did the free trial then ended up buying a Premium plan immediately after because it was SO WORTH IT. I've been using it ever since and it honestly saved my grades and saved me so much time studying and doing assignments.

I started on the basic plan and almost immediately switched to the premium. My weekly course load went from 16-20 hours a week to 2 hours just because of Mindgrasp.

Evaluating the product on a trial license was a disaster. The support experience was very poor so I wasted a few hours of my life trying to get it to watch a recoring of an onine training session. It failed with an error message that had nonsense reasons from the support pages. What a waste of my time. I have unsubscribed.