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Bought a vocal yoga course and the…
Bought a vocal yoga course and the instructions are minimal at best and even when they are there, they don't go along with the singing part of the lesson. Also, they show you ads for their other courses in between EACH lesson! Who does that? And the course you purchase is practically hidden halfway down the page after a bunch of ads for other courses. I don't even know if I can get my money back; can't find info on that. Bottom line is that I give up on this course and never buying anything else from these people due to the low quality. This same company either owns this other website, Vitalyra, or they use the identical platform and interface. It's the same thing there. Difficult to find the course you purchased once logged in, a bunch of ads for other courses they sell crowded at the top and an ad between each lesson in courses you purchased. The course I purchased on that platform is a little better and I'll keep doing it, but being assaulted by ads in each of the lesson is irritating, needless to say. This company is going to have to do better if they want to gain the trust of Americans. Otherwise, just stick to selling in Russia if they're happy over there with this sort of setup when they buy courses.
Response from MindfuleveDec 16, 2024
Hi Maryse, Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. We aim to provide high-quality content and a seamless user experience, and I regret that the Vocal Yoga course didn’t meet your expectations. The ads between lessons are meant to introduce users to other valuable programs, but I understand how they could feel overwhelming. Regarding your purchased course, you can always access it directly in your personal account under the “Dashboard” button in the upper right corner. I’d be happy to guide you step-by-step if needed. If you’re looking for a refund or further assistance, please reach out to our Support Team. We’ll make sure to resolve this quickly: WhatsApp: https://wa.me/15557081901 Email: [email protected] Your feedback is incredibly valuable, and I’ll share your comments with our team so we can improve the experience for all users. Best regards, Lina Kohl Customer Support Lead at MindfulEve