MindfuleveReviews of mindfuleve.com

Response from MindfuleveJan 28, 2025

Hello, Thank you for your feedback. I want to clarify that during your purchase, the conditions for the 7-day trial and the subscription charge were clearly presented on every step. We also sent emails notifying you about the trial period and the upcoming payment. As outlined in our terms, subscription charges are non-refundable once the trial ends. Your subscription has already been canceled, and no further charges will be made. If you have additional questions or require assistance, feel free to reach out to us directly via email [email protected], or WhatsApp at https://wa.me/15557081901. Best regards, Customer Support Team at MindfulEve

Response from MindfuleveJan 15, 2025

Hi Victor, Thank you for your feedback. I see that you purchased a course for $0.99 and also joined the MindfulEve Plus plan, which includes a 7-day trial. After the trial period, the annual subscription charge of $149 is applied, as clearly outlined during the purchase process and in the confirmation emails you received. We do not store your credit card details. Payments are processed securely through a trusted payment provider. If you need help managing your subscription or have further questions, please contact us via WhatsApp at https://wa.me/15557081901 or email. Best regards, Lina Kohl Customer Support Lead at MindfulEve

Response from MindfuleveJan 14, 2025

Hi Murczko Gabriel, Thank you for your feedback. We understand your frustration. However, we want to clarify ыthat the terms of the 7-day trial and subsequent subscription were clearly stated at every step of the purchase process, including during checkout and in the email confirmations sent to you. I can see that you purchased a course at a special price of $0.99 instead of $49 and also joined the MindfulEve Plus plan, which included a 7-day free trial. The trial offered a 7-day free full access to our platform and was followed by an auto-renewal subscription, as explained during the checkout process. Regarding your concern, I can confirm that your refund has already been processed, as noted in our email correspondence. If you have further questions or need assistance managing your subscription, please don't hesitate to reach out again. Best regards, Lina Kohl Customer Support Lead at MindfulEve

Response from MindfuleveJan 15, 2025

Hi Maiu, I want to clarify that during your purchase, the conditions for the 7-day trial and the subscription charge were clearly presented on every step. We also sent emails notifying you about the trial period and the upcoming payment. As outlined in our terms, subscription charges are non-refundable once the trial ends. Your subscription has already been canceled, and no further charges will be made. If you have any additional questions or need further assistance, please contact us at [email protected] or WhatsApp: https://wa.me/15557081901. Our team is available to assist you. Best regards, Lina Kohl Customer Support Lead at MindfulEve

Response from MindfuleveJan 15, 2025

Hi Penny, Our Support Manager Victoria, has already sent your login details to your email. Kindly check your inbox (and spam folder, just in case) to retrieve the information. Login details are also displayed immediately in the browser after completing the purchase and are sent automatically to the email address you provided during registration. If you have any further questions or need additional assistance, feel free to contact us at: Email: [email protected] WhatsApp: https://wa.me/19292351304 Best regards, Lina Kohl Customer Support Lead at NewMindStart

Response from MindfuleveDec 24, 2024

Hi Esther, Thank you for sharing your feedback. I’m sorry to hear about your experience. It seems you may have added the yearly subscription during the purchase process, but I understand how this could have been unclear. Our 14-day money-back guarantee is in place to make the process smooth, and I assure you, our Support Team is here to help. Since I can’t locate your details here on Trustpilot, please reach out to us again through WhatsApp at https://wa.me/15557081901 or reply to our email. We’ll prioritize resolving this for you and ensuring your refund is processed as per our Terms of Service. Best regards, Lina Kohl Customer Support Lead at MindfulEve

Response from MindfuleveDec 16, 2024

Hi there, Thank you for sharing your concerns. It seems there might be a misunderstanding. The 7-day free trial is an optional offer presented during purchase, and auto-renewal happens only if the trial is not canceled before it ends. If you opted out of the trial but still experienced a charge, this could be a technical issue. I would be happy to look into it and help resolve everything for you. Please contact our Support Team with your email address so we can quickly investigate and process a refund if needed. You can reach us here: WhatsApp: https://wa.me/15557081901 We take these matters seriously and want to ensure everything is handled fairly. Best regards, Lina Kohl Customer Support Lead at MindfulEve

Response from MindfuleveDec 16, 2024

Hi Tina, Thank you for sharing your concerns. It seems there may have been some confusion regarding our 7-day free trial offer. This trial is completely optional and presented clearly during the purchase process. Auto-renewal only happens if the trial is not canceled before it ends. If you did not intend to opt into the trial or believe there was a technical issue, I’d be happy to look into this for you and resolve it as quickly as possible. To help us investigate further and arrange a refund if needed, please contact our Support Team and share your email address: WhatsApp: https://wa.me/15557081901 We take every concern seriously and are committed to providing a solution that works for you. Best regards, Lina Kohl Customer Support Lead at MindfulEve