mindbodygreenReviews of mindbodygreen.com

Response from mindbodygreenMar 9, 2026

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and hope that your recovery from surgery is going well. We understand how frustrating it can be to receive a shipment you weren’t expecting, especially when you’re dealing with more important personal matters. Our subscriptions are designed to renew automatically unless they are paused or canceled prior to the next billing date, but we certainly never want customers to feel caught off guard or unable to manage their account. We’re also sorry to hear that your interaction with our support team felt dismissive. That is not the experience we aim to provide, and we appreciate you bringing it to our attention. Account management options — including canceling subscriptions and updating payment information — are available within the customer portal, but if you’ve had trouble accessing or navigating it, our team would be happy to help directly. Please reach out to us at [email protected] with your order details so we can review your account, make sure any future shipments are stopped if that’s your preference, and address your concerns. We value your feedback and the opportunity to make this right.

Response from mindbodygreenMar 9, 2026

We’re sorry to hear that you’ve had difficulty reaching our support team, and we understand how frustrating that can be. We certainly never want anyone to feel that their concerns are being ignored. Our team does work to respond to every request, though response times can occasionally be longer during high-volume periods. Unfortunately, we’re not able to identify your case from this review alone, but we would really like the opportunity to help. Please contact us at [email protected] with your name and any order or account details so we can locate your request and assist you as quickly as possible. Your feedback is important to us, and we appreciate the opportunity to make this right.

Response from mindbodygreenMar 9, 2026

Thank you for sharing your experience. We’re very sorry to hear about the frustration this situation has caused. From what you’ve described, it sounds like there may have been confusion involving the bank dispute and the reversal process. When a charge is disputed through a bank, it can temporarily restrict our ability to issue credits or refunds until the dispute is fully resolved on their side, which can sometimes create delays. That said, we absolutely want to make sure this situation is handled properly. If you could please contact our support team at [email protected] and reference your previous correspondence along with the documentation from your bank, we will be happy to review the case in detail and work toward a resolution. We take concerns like this seriously and appreciate you bringing the matter to our attention.

Response from mindbodygreenMar 9, 2026

Thank you for taking the time to share your feedback. I’m really sorry to hear about your experience and understand how frustrating it must have been to move and then not receive your order. Our subscription system begins processing orders shortly before the scheduled shipment date, and once an order enters that stage we’re unfortunately unable to make changes to the shipping address. That said, we never want a customer to feel dismissed or unsupported, and I’m sorry if our response came across that way. We also understand that moves and address changes can be hectic, and we appreciate you letting us know that you had mail forwarding set up. While forwarding sometimes works for packages, it isn’t always guaranteed depending on the carrier and package type. We’d really like the opportunity to take another look at this for you and see if there’s anything we can do to help. If you’re open to it, please reach out to us at [email protected] with your order details so we can review the situation together. Thank you again for your feedback — it helps us improve both our policies and the way we communicate with our customers.

Response from mindbodygreenMar 9, 2026

We’re very sorry to hear about your experience and understand how concerning that must feel. Orders should never go without shipment or communication, and we apologize if your messages were not responded to in a timely manner. That is not the experience we want for our customers. Unfortunately, we’re not able to locate your order based on this review alone, but we would really like the opportunity to look into what happened and make it right. Please contact our support team at [email protected] with your name and order details so we can investigate and assist you as quickly as possible. Thank you for bringing this to our attention.

Response from mindbodygreenMar 9, 2026

We’re sorry to hear that you’ve had difficulty reaching our support team, and we understand how frustrating that can be. We certainly never want anyone to feel that their concerns are being ignored. Our team does work to respond to every request, though response times can occasionally be longer during high-volume periods. Unfortunately, we’re not able to identify your case from this review alone, but we would really like the opportunity to help. Please contact us at [email protected] with your name and any order or account details so we can locate your request and assist you as quickly as possible. Your feedback is important to us, and we appreciate the opportunity to make this right.

Response from mindbodygreenMar 9, 2026

Thank you for bringing this to our attention. We’re sorry to hear about the frustration this situation has caused. In some cases, orders can be placed under a different email address than the one provided to our support team, which can make it difficult for our representatives to locate the correct account right away. It’s possible this may have contributed to the confusion when trying to find your order details. We’d really like to get this resolved for you. Please contact our support team again at [email protected] and include any other email addresses that may have been used when placing the order, along with your name or order information. This will help us locate the correct account and address the issue as quickly as possible. We appreciate your patience and the opportunity to look into this further.

Response from mindbodygreenMar 9, 2026

We’re very sorry to hear about your experience and understand how frustrating that must have been. Orders should never go that long without communication, and we apologize that you were unable to reach our team in a timely manner. While automated responses are used to confirm that messages were received, you should have received a follow-up from our support team. We’re glad PayPal was able to assist you, but we would still like to review what happened with your order and our communication process to prevent this from happening in the future. If you’re willing, please contact us at [email protected] with your order information so we can investigate further. We appreciate the feedback and take concerns like this seriously as we work to improve our customer experience.