Mindbloom is the largest provider of psychedelic medicine, with psychiatric clinicians facilitating more than 825,000 at-home ketamine therapy sessions per year in 37 states. Mindbloom offers ketamine therapy for a range of mental health issues, with programs that combine evidence-based medicine with coaching, content, and community. Visit our website Contact us
Mindbloom (mindbloom.com) has 822 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
mindbloom.com
Website
mindbloom.com
Category
Mental Health
Listed on Five Star Index
2026
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The company replied to 7% of reviews.
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Most recent review: October 2026.
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Easily inundated with tasks to complete and mixed with depression leads to paralysis. Also, very inconsistent communication and difficult guide assignments, all the fault of the app.
Response from MindbloomMar 7, 2025
Hi Michael,
Thanks for the feedback regarding your experience. Out of respect for confidentiality and privacy, we prefer to discuss any concerns or customer service issues directly, through our Help Center and Support team.
Please contact us directly through our Help Center (help-center.mindbloom.com/en/), so that we can ensure that your concerns are addressed. Our team is available 24/7 to help with anything impacting your experience.
Warmly,
Alex Phillips
MH
Marci H.
I did not like the support team
I did not like the support team. In the beginning, the first 3 x’s I asked them to communicate with my PA or add test results to my file it was not added. It was very frustrating for myself as well as my PA. I could have been the odd man out but it was frustrating. Also, I had to get blood work done prior to getting medication that was not available to me via Kaiser. If Mindbloom is requiring bloodwork, they should be able to give the client a blood draw request. Instead of making the client have to figure out how to get blood work done. It was very difficult to get the requested information for the PA.
The PA’s and the guides were very nice and knowledgeable
The kit is amazing and well thought out and designed. The eye patch did let some light through so I had to adjust for that.
Response from MindbloomMar 10, 2025
Hi Marci,
Thank you for taking the time to share your feedback. We're really sorry for the frustration you faced—especially around the delays with your lab work and the challenges coordinating with your PA. That kind of hiccup can be incredibly stressful, and it’s not the experience we want for any of our clients.
You’re absolutely right—navigating lab work shouldn’t feel like a puzzle, and I appreciate you highlighting this gap. While we currently don’t issue blood draw requests, your input is invaluable as we explore ways to make the process smoother and more client-friendly.
I’m glad to hear you had positive experiences with our clinicians and guides, and that you enjoyed the kit!
If there’s anything more we can do, or if you have other thoughts, please don’t hesitate to reach out through our Help Center (help-center.mindbloom.com/en/). We’re always here to help!
Sincerely,
Alex Phillips
DC
Dana C.
It's probably more me than the system.
It's probably more me than the system.
Response from MindbloomJan 17, 2025
Hi Dana,
Thank you for sharing your thoughts. Privacy rules generally prevent us from discussing individual client details in public forums, but we’re always here to provide direct support. If you have any questions or concerns, please don’t hesitate to reach out through our Help Center: help-center.mindbloom.com/en/.
It’s completely natural for sessions to feel different from one another. The healing process is deeply personal and unfolds uniquely for each individual, with some noticing gradual changes while others experience more immediate effects.
We’re so glad to see that you’ve scheduled an integration session. These conversations are an invaluable opportunity to reflect on your journey so far and gain insights to help guide your next steps. Your care team, including your guide and clinician, is here to support you every step of the way.
If there’s anything we can do to assist, our team is available 24/7. We look forward to continuing to support you on your journey.
Wishing you the best,
The Mindbloom Team
HU
Hula
The sessions made my depression and…
The sessions made my depression and thoughts of suicide more intense & painful. I was hoping for some relief, from feeling terrible but it looks like this therapy isn't for me. It actually made it far worse. Be aware that this could happen and have a plan about what to do if it does. I didn't have one and it set me way back.
Response from MindbloomJan 17, 2025
Hi Melissa,
Thank you for sharing your feedback. Privacy rules generally prevent us from discussing personal details in public forums, but we want to assure you that our team is here to provide support and address your concerns directly. Please don’t hesitate to reach out to us at our Help Center: help-center.mindbloom.com/en/.
We understand how deeply challenging this experience must have been for you. Ketamine therapy can occasionally bring complex emotions or memories to the surface, which may intensify feelings temporarily. While this process can sometimes be part of healing, it is not the right fit for everyone, and your well-being is always our top priority.
We appreciate your feedback about having a plan in place for challenging experiences. As part of our commitment to client care, we encourage all participants to remain connected with their clinician or guide for support throughout their journey. Our team is also available 24/7 for guidance or questions at any stage.
We sincerely hope you’ve been able to connect with a therapist or support system for ongoing care. If there’s anything further we can do to assist you, please let us know.
Wishing you the best,
The Mindbloom Team
DB
Daniel B.
Very difficult to articulate my experience with MindBloom
I find it very difficult to articulate my full experience. I have had ineffectual sessions and a few sessions that could be described as "true experiences". My main issue is intrusive thoughts interrupting the experience and causing me to wonder if it's close to the end of the session, at which point I would begin chanting my mantra and trying to regain focus on the experience. I had reservations before I joined the program and I cannot say they have all been addressed. However I did sign up for 6 more sessions as I really want to see if I can experience success going forward. I don't feel particularly different per se but I have had a deeper focus on my marriage and my wife's happiness with my behavior which was a stated goal entering this process and is certainly welcome. Safety was never an issue for me since, as a healthcare worker, I was able to assure my airway was open and clear during the experience but you do need to take heed and watch your blood pressure and make sure you are prepared to chill for several hours afterwards as you are not able to drive, nor should you engage in any activity that requires mental sharpness or important decision making due to lingering effects of the medication. It might work for you and it might not, I have my doubts as to MindBlooms' claim of over 80% success rate.
Response from MindbloomJan 17, 2025
Hi Daniel,
Thank you for your thoughtful and detailed feedback. We appreciate your honesty in sharing both the challenges and successes you’ve experienced on your journey so far.
It’s not uncommon for clients to encounter varying experiences during their sessions. While some sessions may feel less impactful, others can bring about profound insights or shifts. This variability is a normal part of the healing process, as the medicine and your intention work together in unique ways for each individual. If intrusive thoughts are interrupting your sessions, our guides and clinicians can provide strategies to help you deepen your focus and engage more fully with the experience.
We’re heartened to hear that your journey has positively influenced your relationship and personal goals, even if the changes feel subtle at this stage. Ketamine therapy often fosters incremental progress that accumulates over time, leading to meaningful, long-lasting benefits.
We’d love for you to stay closely connected with your care team. Scheduling a check-in with your clinician or guide can help address your concerns and optimize your experience. Additionally, our integration circles and resources are available to support you in navigating any challenges and getting the most out of your sessions.
Your safety and well-being are always our top priorities, and we appreciate your insight as a healthcare professional. The post-session effects you’ve mentioned are indeed expected, and we’re grateful you’ve highlighted the importance of planning for rest and recovery.
Finally, we’re always here to help answer questions or discuss your concerns further. Please don’t hesitate to reach out through our Help Center at help-center.mindbloom.com/en. We’ll also be reaching out proactively to connect with you and ensure you feel fully supported as you continue with your treatment.
Wishing you the very best on your journey,
The Mindbloom Team
TB
Thomas B.
I am afraid that I’m one of the 11%…
I am afraid that I’m one of the 11% that is not going to be treatable with ketamine. While I had a first session that was a good experience and was energizing, the two following have been a pretty big waste of time. I’ve tried to incorporate the preparation suggestions into my daily self and while I haven’t learned anything exactly new, I have been reminded of things that probably had gone to the background, but needed to come to the foreground again. I don’t think I need ketamine for this type of reeducation. I think my problem is stemming from inaction and not a mental condition that is soluble by these sessions.
Response from MindbloomJan 14, 2025
Hi Shannon,
Thank you for taking the time to share your experience. Privacy rules generally prevent us from publicly discussing personal information, but we encourage anyone with questions or concerns to contact us directly through our Help Center (help-center.mindbloom.com/en/).
Your reflections highlight an important part of the therapeutic process: the journey can look different for everyone. While some clients notice transformative effects early on, others may experience subtler shifts that build over time. It’s encouraging to hear that your recent sessions have brought more clarity and optimism as you continue your journey.
We encourage our clients to stay in close contact with their care team. Your guide and clinician are here to support you in maximizing the benefits of each session and tailoring the program to meet your unique needs. Adjustments to preparation practices or other aspects of your experience can often lead to deeper, more impactful results.
As always, our team is here to help 24/7, and you can reach us anytime through the Help Center. We’re committed to supporting you every step of the way.
Wishing you continued growth and healing,
The Mindbloom Team
SC
Samuel C.
Ketamine in itself has been very…
Ketamine in itself has been very helpful for me and I’m happy that my bloom has made this something that you can do from the comfort of your home however, I found dosage to be too weak and my clinician to not be very friendly. It was a bit uncomfortable and getting support wasn’t the best
Response from MindbloomJan 14, 2025
Hi Samuel,
Thank you for sharing your experience. Privacy rules generally prevent us from publicly discussing personal information, but we encourage anyone with questions or concerns to contact us directly through our Help Center (help-center.mindbloom.com/en/).
We’re glad to hear that ketamine therapy has been helpful for you and that the convenience of at-home treatment has been a positive aspect of your experience. At the same time, we understand how important it is to feel fully supported throughout your journey.
Your feedback about dosage and clinician support is invaluable. We're happy to hear that you've been connected with a new clinician and that a check-in has been scheduled to address your dosage concerns. Your comfort and care are our priorities, and we’re committed to making adjustments to ensure your treatment meets your needs.
Our team is here for you 24/7, so please don’t hesitate to reach out if there’s anything else we can do to support you.
Wishing you the best,
The Mindbloom Team
KC
Kevin C.
Expensive and didn't take insurance
Expensive and didn't take insurance
Response from MindbloomJan 6, 2025
Hi Kevin,
Thanks for your feedback. Privacy rules generally prevent us from publicly discussing personal information, and we encourage anyone with questions or concerns to contact us directly through our Help Center (help-center.mindbloom.com/en/).
We understand that cost is an important factor for individuals considering Mindbloom treatment. Our initial program includes 2 consultations with a clinician, 3 guide coaching sessions (with unlimited messaging), a Bloombox at-home care kit, unlimited group integration circles, access to the Mindbloom app with a comprehensive library of content designed by experts to support treatment, and six ketamine treatment sessions.
Our program can be a significant step towards improving overall well-being and mental health. This treatment can offer rapid antidepressant effects, promote healing in the brain, and lead to lasting changes in mood and behavior. In Mindbloom's largest-ever ketamine therapy study, nearly 90% of patients reported improvement in their anxiety and depression symptoms after only 4 sessions. Many Mindbloom clients find that the personal growth and insights gained through this therapy are invaluable, making it a worthwhile investment in their future. You can read stories from real Mindbloom clients at mindbloom.com/reviews
When it comes to insurance, there may be opportunities to receive coverage. You can explore more about this topic here: https://www.mindbloom.com/blog/is-ketamine-therapy-covered-by-insurance Additionally, we’re happy to provide clients with a Superbill, which they can submit for potential reimbursement. Mindbloom therapy may also be eligible for reimbursement from a Health Savings Account (HSA) or Flexible Spending Account (FSA), subject to the discretion of the plan administrator. You can reach out to our support team anytime to discuss your options here: help-center.mindbloom.com/en/
Our team is available 24/7 and we look forward to hearing from you.
Wishing you the best,
The Mindbloom Team
