Mindbloom is the largest provider of psychedelic medicine, with psychiatric clinicians facilitating more than 825,000 at-home ketamine therapy sessions per year in 37 states. Mindbloom offers ketamine therapy for a range of mental health issues, with programs that combine evidence-based medicine with coaching, content, and community. Visit our website Contact us
Mindbloom (mindbloom.com) has 822 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
mindbloom.com
Website
mindbloom.com
Category
Mental Health
Listed on Five Star Index
2026
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The company replied to 7% of reviews.
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Most recent review: October 2026.
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Hi Karisa,
Thank you for sharing your feedback. Privacy rules prevent us from publicly discussing individual client details, but we encourage anyone with questions or concerns to contact us directly through our Help Center at help-center.mindbloom.com/en/.
Ketamine therapy is a highly personal experience, and the journey can vary. Some clients notice profound effects right away, while others experience more gradual, cumulative changes over time. Even during sessions that feel mild, ketamine is promoting neuroplasticity, which supports long-term healing.
We understand how important it is for you to feel that the dosage and approach align with your goals. While we know you missed your recent check-in, we’re actively working with you to reschedule, as this is an important step in ensuring your treatment plan is tailored to your needs. Our clinicians are here to adjust your care plan and support you fully along your journey.
Should you need immediate assistance, our team is available 24/7 to address any concerns. We’re looking forward to connecting with you.
Wishing you the best,
The Mindbloom Team
AG
Augusto G.
It's just not working for me
It's just not working for me. The dosage was increased, and I felt like I was having a stroke after my third dose. I was really hoping this treatment would help me, but now I'm afraid to continue.
Response from MindbloomFeb 2, 2025
Hi Augusto,
Thanks for your feedback. Privacy rules generally prevent us from publicly discussing personal information, and we encourage anyone with questions or concerns to contact us directly through our Help Center (help-center.mindbloom.com/en/).
Ketamine therapy can be a unique journey, with some clients feeling profound changes after a single session, while others notice more gradual, cumulative effects. For many, it’s part of an ongoing path toward personal growth, where sessions work alongside goals and integration practices that help deepen and extend the benefits.
While side effects are rare, they can occur. We encourage clients to contact the care team if they have concerns about their experience or feel adjustments might be helpful. They can work with clients to make any necessary adjustments to their dosage, ensuring they receive the most effective and supportive care possible.
With respect to the concerns you've stated here, we believe our Support team has addressed them fully. If you feel that is not the case, we would encourage you to reach out to us directly and confidentially to discuss further. You can contact us here: help-center.mindbloom.com/en/
The Mindbloom Team
GW
George W.
1200 mg ketamine, still not great
Even at 1200 mg (the max dosage) ketamine proved to have a very mild psychoactive effect. The dissolvable tablets taste horrible which brings to light why you would want a medication to fight vomiting as well. What really aggravates me about Mindbloom is that they give you the impression that your sessions will be guided by a specialist. My guide specialist talked with me for a few minutes before my first session and then again after the session, not exactly what I would consider guiding. My second session was done without that much interaction, so even less guidance. You can pay extra for more time with your guide if they can find time for you though, so there's that on top of the $400 per session cost. Overall I'm underwhelmed about this service, the only factor that makes it attractive is the fact that you can have the tablets delivered to you to use at home.
Response from MindbloomNov 27, 2024
Hi George,
Thank you for your feedback. Privacy rules generally prevent us from publicly discussing individual clients' information, and we encourage anyone with questions or concerns to contact us directly through our Help Center.
Mindbloom provides a comprehensive care team of clinicians, guides, and support. Our initial program includes: 2 consultations with a clinician, 3 guide coaching sessions (plus unlimited messaging), a Bloombox at-home care kit, unlimited group integration circles, an active and supportive online community, access to the Mindbloom app with a comprehensive library of content designed by experts to support treatment, and 6 ketamine treatment sessions.
Some clients desire more support and others prefer less. So our program is designed with flexibility. For example, clients can choose to purchase additional guide sessions and have the opportunity to choose program content that provides more or less structured guidance.
Ketamine therapy can be a unique journey, with some clients feeling profound changes after a single session, while others notice more gradual, cumulative effects. For many, it’s part of an ongoing path toward personal growth, where sessions work alongside goals and integration practices that help deepen and extend the benefits.
If clients have questions or feel that adjustments to their experience may be helpful, they can always work with their clinician or guide to discuss their experience and dosage. They can help evaluate the client experience and adjust dosage or approach, ensuring clients are receiving the best possible support.
Our team will be reaching out to provide further support and ensure that any concerns are addressed directly and confidentially. As always, you can contact us anytime here: help-center.mindbloom.com/en/.
Wishing you the best,
The Mindbloom Team
TA
Tabi
I am unable to get help from people at…
I am unable to get help from people at mindbloom. They ignored me for 3 hours when I asked an important question that was time sensitive. I don;t understand how a company like this could do that to someone in such a vulnerable state. I am disappointed that I tried this.
Response from MindbloomNov 10, 2024
Hi Tabitha, privacy rules generally prevent us from publicly discussing personal information here, and we encourage anyone with questions or concerns to contact us directly through our Help Center (https://help-center.mindbloom.com/en/).
We understand how important it is for clients to have timely access to support, especially when it relates to their treatment. We apologize for the delay you experienced, and we want to assure you that we are continuously optimizing our support resources to minimize response times and provide quick and reliable assistance.
Our support team remains available 24/7 through our Help Center and in-app chat to address any questions or immediate concerns. Clients can also reach out directly to their dedicated guide, who is there to provide ongoing support throughout their treatment journey.
With respect to the concerns you've stated here, we believe our Support team has addressed them fully, but if you feel that is not the case, we would encourage you to reach out to us directly and confidentially to discuss further. You can contact us here: help-center.mindbloom.com/en/
Wishing you the best,
The Mindbloom Team
AR
Adam R.
Customer service is strictly AI
Customer service is strictly AI. Prescriptions are lost after first couple sessions. Not easy to navigate initially.
Response from MindbloomOct 30, 2024
Hi Adam,
Privacy rules generally prevent us from publicly discussing personal information, and we encourage anyone with questions or concerns to contact us directly through our Help Center (https://help-center.mindbloom.com/en/)
Mindbloom clients receive comprehensive human support, from guides, clinicians, and our 24/7 support team. We leverage some AI-enabled tools to provide faster responses to certain customer support questions, but our team of humans is always available.
You can reach our team anytime via the Help Center or directly in the Mindbloom app chat. Additionally, our Mindbloom guides are available to support clients at every step in their program—from preparation to integration.
For medication-related concerns, clients are encouraged to work with our support team, who will ensure any concerns or issues are addressed. A member of our support team has reached out to you to ensure we address the concerns you raised.
Thank you for sharing your feedback and for trusting us with your care.
Warm regards,
The Mindbloom Team
PK
PATRICK K.
There is little to no guidance
There is little to no guidance, there is no counseling to speak off. Even the sessions are void of any context or coaching. All I do is take the ketomine and put on an eye mask and listen to the pre recorded music.
Response from MindbloomOct 24, 2024
Hi Patrick,
Privacy rules generally prevent us from publicly discussing individual clients' information, and we encourage anyone with questions or concerns to contact us directly through our Help Center.
Mindbloom provides a comprehensive care team of clinicians, guides, and support. Our initial program includes: 2 consultations with a clinician, 3 guide coaching sessions (plus unlimited messaging), a Bloombox at-home care kit, unlimited group integration circles, an active and supportive online community, access to the Mindbloom app with a comprehensive library of content designed by experts to support treatment, and 6 ketamine treatment sessions.
Some clients desire more support and others prefer less. So our program is designed with flexibility. For example, clients can choose to purchase additional guide sessions and have the opportunity to choose program content that provides more or less structured guidance.
If at any point someone would prefer to work with a different clinician or guide, or would simply like to learn more about how to maximize their experience, our team is happy to share available support options and assist in tailoring their care team as necessary.
Wishing you the best,
JA
Jason
No psychedelic experience thus far
I’ve had my 3rd session now and still have not had a psychedelic experience. The only good thing is that my mood has been slightly improved on more than half of days.
SP
SP
Pay attention to all costs before you sign up
I had a bad reaction to the medication my first time, so I decided not to proceed after the first treatment. It still cost me over $600. There was no partial refund.
When I signed up, I misunderstood the costs involved. There was a $99 initial payment which I thought was for the first treatment, but ended up being much more.
Their app was not easy to navigate either.
I do have friends who have had a great experience with Mindbloom, but ultimately the medication wasn’t good for me. I didn’t get any support for that.
