Did not receive my order and after two weeks I contacted them to inquire about my purchase.. thought I got ripped off or some delay..they responded to my email and corrected the problem immediately and went WAY beyond means necessary to make me feel better about my purchase ..you don’t experience that level of customer service often.. 100%
JJ
J J.
A very valuable resource for a very…
A very valuable resource for a very particular product.
My experiences (twice so far) have been without incident or difficulty what so ever!
FYI: received bark within 3rd day of order!
MJ
Michael J.
There are no words to express my…
There are no words to express my gratitude to the fine people running this business. Their pure kindness alone was amazing. If I could give them more than 5 starts I would. Without a doubt the best service I've ever received. Blessings
EW
Erika W.
I'm extremely happy with my product
I'm extremely happy with my product. Communication was great and all my questions were answered asap.
JL
JleeG
I ordered 250 g
I ordered 250 g, worked perfectly for dye! The bark came very quickly with no issues.
NA
nana
Perfect transaction
Perfect transaction, exactly what i expected. no issues, quick shipping, great product.
MA
Matt
100% Perfect
The product was on point and on time. Many thanks to Josh for all the Q/A and getting a next day package! I will be buying here exclusively.
AS
Aray S.
Great Communication, Fast, and helpful..
I had a guy who started with the letter J, super great guy, always responded promptly and was very considerate.
**I mention this issue below because J did everything he could to help confirm it was sent, how it was sent, packaging, etc. And showed genuine care and helpfulness quickly and efficiently. I include this just to showcase that it's not a "you bought it and now out business/convo is complete" type business, but a thorough partnership from start to finish..
The issue I had was with the post office, they messed up and didn't deliver the package to the right place but it had nothing to do with this websites service. They sent it to the CORRECT address and did their part, USPS just dropped the ball and put it in someone else's apt box.
The product also came very quickly, it was sent and arrived within 2 days. I wish I could speak to the product itself but w/ the USPS issue, I'll have to wait and see if it is ever found and if so, I'll update the review!
Thanks again for being such a good company to work with!
*Update* product was as described, weighed perfectly and did nicely! The mail man also just delivered it into the apartment box underneath mine! Thanks for everything Josh!!