Lori O.
This company is among the worst I have…
This company is among the worst I have ever dealt with. They sent a faulty machine and didnt get back to me for days and days. They tried to charge me to send it back even tho I received a bad machine. They wouldn't send a return label, wanted me to record myself using the machine in order to show proof it wasn't working. I finally decided I can't deal with these people so want a refund. Then they try and tell me to close the pay pal case before they'd refund which is ignorant because pay pal automatically closes the case when you are refunded. Seems like the product could be good but there's no dealing with them. I would have just exchanged the machine and they would have made a sale had they not made this such a horrible experience for me
Response from MimiSilkAug 21, 2026
We're very sorry to hear about your experience. We've confirmed with our customer support team that your order was already refunded yesterday. We'd also like to clarify that we request photos or videos of an issue so our technical team can identify the cause and recommend the most appropriate resolution. This documentation is required to process an exchange request. Once you requested a return, we promptly provided a return label and remained available to assist throughout the process. Please don't hesitate to contact us if you need any further support.