MillybridalReviews of millybridal.org

if your hesitant about this company, I can promise that it is amazing ! quality is so good and MillyBridal company answers any questions you have. LOVE THEM!!

Do not use Do not use this company. I ordered a dress for my daughter the quality was very poor bits falling off and did not fit. When I tried to return it they refused saying it was fine and the size I ordered. DO NOT USE THIS COMPANY ITS A CON.

STAY CLEAR OF THIS COMPANY. THEY ARE THIEVES. DONT WANT T0 REFUND OUR MONEY. WE ORDERED BRIDESMAIDES DRESSES FROM THEM. QUALITY IS SO BAD I CAN USE IT SD A FLOOR RAG. THE STITCHING IS BAD. THEY HAVE REFUSED TO REFUND SAYING OUR DRESSES ARE CUSTOM MADE. WE DIDN'T PROVIDE CUSTOM MADE SIZES WE ORDERED SIZES FROM THERE WEBSITE. DRESSES DONT FIT. THE REVIEWES ARE LEFT BY THEM. PLEASE DONT WASTE YOUR MONEY. STAY CLEAR FROM MILLYBRIDAL

Milly Bridal below have responded to my previous complaint on this site and said that they emailed me to sort put my dispute. However, this is not true. They did not email me. The only emails were the ones I orginally sent asking for my refund and I have gone back and forth with them over it until we got to the point of them telling me that they no longer wish to go back and forth and would still not refund my money. Their response on Trust Pilot therefore is purely for show and not the reality of how they deal with problems. I feel this is important for buyers to know.

I placed a order and cancelled it within 10 minutes. I’ve contacted them via email and WhatsApp several times and someone confirmed the order was cancelled and would be updated within 12hours! Surprise I have just received a confirmation of my order and that payment has been taken!! I have emailed them countless times and now no one is coming back to me! And they have taken my money!! DO NOT ORDER FROM HERE now I have to try and get my money back. UPDATE: spoke to someone on Live chat and I wouldn’t talk to my worst enemy the way he spoke to me! Made horrible comments to Me this was after he cut me off twice!! Awaiting email from the billing team (not holding my breath I’ve waited all day) before I go back to my bank who have said they will try to get it back as a fraudulent or unauthorised payment!! Absolutely disgusting experience and customer service! They have also said there are 2 pending orders and IMust of clicked on it twice or had a dodgy internet signal??????? (funny they are 6 days apart)

My daughter’s dress was customized following their easy to read guide chart,the dress came perfect!!! I was nervous because it was my first online purchase for something like this.(Prom) They responded quickly to all my inquiries during the process. When I emailed for updates, they responded assuring me.There wasn’t any dresses locally as beautiful and affordable.So I decided to give it a try.Due my reservations I ordered on short notice (3 weeks till prom)but my dress still came 3 days early.I am a happy customer.

I was a little worried about ordering from here, but my dress looks so amazing and arrived in only 2 weeks. My order didn’t update right away, but when I reached out to MillyBridal they got back to me right away. I will definitely be ordering from them again next year for prom!

Not even worthy of 1 star. Dress didn't fit after giving exact measurements. Seams coming away and raw edges. Paid to have it delivered and they expect me to pay postage for return. Cour wrong to. No customer service at all. Refuse to refund then started with 15% refund on dress only. Then raised to 80% of dress only. Told them to arrange to have their material back because that's all it is. Daughter in tears 2 days before formal with no dress. Paid 95 for dress 20 for postage and 15 for made to measure. DO NOT USE THIS COMPAMY Millybridal that's a joke. I paid for postage to get the dress 20 pounds and you expect me to pay another 20 pounds to return it. I've sent pics of all the faults on the dress to your company as of the day I received it. Not only is the dress not the correct size it is faulty. Your company initially offered 15% refund and then back and forwards increasing the refund for dress only! Have a look at the pics and tell me that's a dress made well. At one point your company offered a percentage for refund and I could keep the dress. What part of wrong size and faulty dress do you not get. The dress is faulty. I don't want to keep it. Provide postage and I will happily return YOUR FAULTY Dress. I've heard from others that did return dresses that they never heard from your company again. They never got their refunds. I want a full refund on this faulty dress which you have pics off and your welcome to THE FAULTY DRESS Still no refund. Faulty dress. Your faulty dress. Looking me to pay another 20 pound to post back and only offering giving me 95 pound refund on the dress only there for I would be getting 55 pound and loosing 105 pound. Not satisfied. Faulty goods should be given full refund as the item is not fit for purpose. Again I sent the pics to you and still no refund