Simone A.
Beware unclear wording!
Beware!! Lovely dress, but my daughter couldn’t bend in it due to the design. We’d picked an off the peg size, size 6, rather than sending in her measurements as we thought the design might be an issue and wanted to return it if necessary. Have now realised- should have triple checked the wording- that made to order applies to all their dresses and they consider them all bespoke and therefore NON RETURNABLE. When you look at the dresses it does state made to order but then underneath explains the returns policy and how to return dresses ( you can’t actually return anything on their website unless it is damaged) just all needs to be a lot clearer. Be sure to not order unless absolutely certain you won’t want to return
Response from MillybridalJun 12, 2019
Dear Simone Anne, We are sorry your order has not met your expectations. According to our return and refund policy, you can return the dress and get a refund if we send wrong or unmatched dress. Because all of our dresses are made to order, please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged, It is also listed on our return policy: http://www.millybridal.org/help/returns.html Pls, feel free to contact us if you have any questions. Our email address is [email protected]. We are always here to help. May you have a good day and keep in touch. Kindest Regards, MillyBridal Customer Care