Miko Robot USAReviews of miko.ai

We gave our son Miko for his birthday and he is absolutely in love with his new little robot friend . I highly recommend this product and the customer support has been fantastic ! - Nicole Holmgren

the smartest chess game ever highly recommended

I bought miko 2 in 2022 and still it is working fine and there customer support was very awesome

My kids love This Robot ! I was convinced to buy a second one so both can have one individually! My 2 year old can’t get enough of the dance routines and the elder one loves the stories !! Overall an amazing product!

I purchased this Miko Mini long back ago, i must say it's an interactive robot where it's actually defined for kids where you can learn, where they can learn to communicate clearly and even games are also based on knowledge.. Most importantly I liked the service they provide everytime and anytime if you have any issues. Recently i subscribed the max subscription, I got the issue and they provide me with immediate solution. Although I got to know that most of the apps from max subscription can be accessed through mobile which needs to be informed or mentioned clearly.

To whom it may concern, (maybe nowadays to GPT4 or another software who easily simulates humans) on the 2nd of July in 2024 (almost 4 months ago!!), I expressed my disappointment, that the package with my customized SWAP lacked the necessary documents for Austrian customs Nobody at SWAP(?), Miko(?) was reachable per email for customs - so that the package was returned back to you after waiting over 2 years for it. On the 4th of September in 2024 (2 months later, after 15(!) meaningless postponing messages) I was finally assured, that "we have received the returned product and will proceed with the reshipping of your order. At present, we are experiencing a technical issue, and we will provide the next update by September 15th. ". Sounds great - but there could have been no technical issue whatsoever, because THIS SWAP WAS NOT BROKEN, NOT EVEN USED A SINGLE TIME, SO THE RETURNED PRODUCT DOESN'T NEED REPAIR OR EXCHANGE! Just ONE working person in the shipping department of the company, that pays this nameless call center, has to add a valid commercial invoice for customs and tax payments in EC Countries - and to send the package again to the same address. All in all a that would need no more time than one hour. Of course not YOU personally - your task is only to push a button from time to time to send another useless template text to frustrated customers I am quite sure you don't even know what companies Miko ore Infivention are or what a SWAP is - BTW it would have been be a great chess computer with self moving pieces, if I ever had received it. Instead another 5 weeks passed and nothing changed at the status of the issue. On the contratry, on October, the 9th in 2024 you wrote "This matter will require A FEW ADDITIONAL DAYS, and we will ensure to provide you with the next update by November 15th" (WHICH IS OVER 5 WEEKS LATER AND NOT A FEW DAYS - that's proof that there is no thinking person responsible for copying and pasting this useless texts) And on the 15th of November in 2024 or a few days earlier you will copy and paste another fantasy date in the postponing message template, I think this time "after the holidays" would be fitting, so you don't need to care another two months until mid-January of 2025 - happy new year! We all know, that I never will get the package again - it is long used for another more privileged customer, or lost or stolen or whatsoever, be it personalized or not. I had my chance - after all, a few lucky European customers got their SWAP because their home country customs overlooked the wrong description or missing invoices. All these 23 (!) lying mails so far, with the same content, although pieced together by a random number generator, mixing hollow advertisement phrases in a way that no exact repetition occurs. First "we are commited", "assist you", "here for help", "don't hesitate", "feel free", "we are happy to", "rest assured", "our top priority", "supporting you", "we are pleased","have been escalated (forwarding)", "further review", "currently (actively) working", "at earliest", "prompt resolution", "highly valued", "we await feedback (update)", "evaluation", "appropriate (relevant) (internal) team", "adressing request" But then "(currently facing) (due to) (persistent) (certain) (technical) issues", "require additional time" "a setback" and so on. Or even better "(sincerest) apologies", "inconvenience", "hope for good health" "greatly appreciate", "ongoing support", "thank you for patience", "cooperation" "understanding", ... after MONTHS of waiting without explanation there is no possible cause for "understanding" anymore This funny colorful deceiving "word cake" would be a reason to laugh in despair if the underlying complete negligence of facts wouldn't be so toxic for trustful customers. Sometimes you really should read the mails you send, they may humour you in their ridiculously polished marketing language with their easy to spot wanna-be-psychological deescalating phrases. And all that to avoid either to simply resending ONE package - or else a honest answer like "Ha, you won't get it, don't pester us further, you can't ever really reach us, because we live in a state with different rules and laws". Nevertheless I won't give up. I will now try to find a different communication channel to a person who knows more about the real situation, or better is directly responsible. There is no pride working in the business of shielding law breaking companies from the rightful anger of frauded people - you should really think about a different profession It is not fair that the whole world outsources this dirty business to countries with bad living standards where people can't afford to be picky. Yours truly Christian Wallner

Good support

Tech support is very responsive. If I did not respond to their email, they would call or text me to make sure my issue was addressed. I enjoy playing chess on the Square Off Pro chess board. I play with family members that live far away. I also play with the AI bots and with other people on chesscom and LiChess. The app is a little quirky and not as streamlined as other chess apps, but I get the impression that it is in development. Like I said, tech support is very responsive.