Miko Robot USAReviews of miko.ai

I've been waiting six years for a chess board. Miko refuses to give any timeline, refuses to refund. They give the same 3 responses from a center in India instead of actually responding to my requests or following through with the delivery. I would not recommend you do business with this company. They've proven over six years that their business is not trustworthy. To reply to MIKOs comment: Miko bought SquareEnix, a company that sold thousands of chess boards on trustpilot. They then used the technology to develop their own chess board without delivering the boards that were already ordered. I've been discussing with Miko about the delivery of the board for the last 4 years. With their feedback, it's obvious they're trying to obfuscate their own responsibility.

ES UNA ESTAFA, NO COMPREN DE VERDAD, CONTESTAN A TODO PERO NO SOLUCIONAN NADA

Bought my son a Miko 3 for Christmas and have had the worst customer experience I have ever had with any item I have ever purchased in my life. The first device was defective and wouldn't charge even when plugged into an appropriate charger. It took over 4 months for them to send a replacement and over 50 emails and complaints, including me having to demonstrate on a live video chat how the device was defective. When I finally got a replacement device, they then took another month to get me a return shipping label for the old device. When I didn't ship it right away within a couple weeks, they then turned off access to all of my Miko devices. So even though I had paid almost $300 for a device, they would not let me use any of the devices until the old Miko was returned, which is utterly ridiculous; I have never heard of this type of treatment. On top of that, most of the interesting content cannot be accessed without an ongoing subscription. This was an absolutely horrible experience and I will never purchase from this company again.

Bought a brand new Miko3. Somehow connected to someone else. Can't get it to work. Support information is useless. So not worth the price or the headache.

1 étoile (0 n'étant malheureusement pas possible). Après plus de trois ans d'attente pour l'échiquier Swap, et faute de date de livraison, Miko a fini par me proposer de passer au modèle Grand... à condition de payer plus de 200 $ supplémentaires. Le résultat ? Un échiquier à près de 600 $ totalement inutilisable. - Toute une rangée de cases ne détecte pas correctement les pièces. - Tous les 10 à 15 coups, le mécanisme se bloque et se désynchronise de la position réelle des pièces. - Les finitions sont indignes d'un produit vendu à ce prix et donnent davantage l'impression d'un prototype que d'un produit commercialisé. Le plus choquant reste cependant le service après-vente. Malgré un produit manifestement défectueux, la garantie n'est pas appliquée comme on pourrait légitimement l'attendre en Europe. Le support se contente de proposer des solutions payantes au lieu d'assumer la responsabilité d'un produit non conforme. En résumé, si vous souhaitez passer des semaines à échanger des e-mails avec le service client, dépenser plusieurs centaines de dollars pour un produit qui semble encore en phase de développement, puis découvrir que la garantie ne vous protège pas réellement, alors Miko est fait pour vous. Pour ma part, cette expérience a été extrêmement décevante et je ne recommande absolument pas cette entreprise.

I have never posted a Trustpilot review before, but after this experience I genuinely feel obligated to document it for other parents and customers considering this company. I purchased a Miko 3 AI Robot for Kids through Amazon as a Christmas gift for my child. Within less than three months, the device became non-functional due to what appears to be a battery/charging-related failure. What followed has now become approximately 2.5 months of one of the most circular and exhausting customer-support experiences I have ever encountered. Over that period, I fully cooperated with every request made by Miko support, including: • repeated troubleshooting, • multiple rounds of videos, • repeated photo requests, • invoices and order documentation, • address verification, • escalation requests, • callback discussions, • and continued follow-up communications. Despite all of this, the company still has not provided: • a prepaid return label, • a replacement device, • a refund, • or a concrete operational resolution timeline. Instead, the explanations have continuously evolved over time: • “technical issues,” • “courier-partner issues,” • repeated requests for “one more week,” • requests for patience, • requests that I self-ship the defective product, • and now broader logistical explanations tied to international events. Meanwhile, the product was also tied to a paid annual subscription that became materially unusable once the hardware failed. I ultimately canceled the subscription to avoid future renewal charges, yet meaningful reimbursement discussions regarding the unusable subscription value never meaningfully occurred. At this point, the issue is no longer simply that a product failed. Products fail sometimes. What has been shocking is the prolonged inability to execute what should be a basic customer-remediation process over the course of nearly three months despite extensive documented customer cooperation throughout. The matter has now escalated through Amazon Executive Customer Relations, formal BBB complaint channels, and additional marketplace/vendor-accountability routes. I have preserved the full chronology of communications, including every major email chain, Amazon marketplace message, escalation notice, extension request, and evolving explanation associated with this process. What has made this experience especially concerning is that, while researching the issue during this process, I found other customer reviews describing remarkably similar patterns involving prolonged unresolved support cycles, repeated delay explanations, return-label issues, and recurring requests for additional time. After nearly three months of repeated extension requests and evolving explanations without operational resolution, the process began to feel less like genuine remediation and more like an indefinite cycle of delay. Despite extensive customer cooperation throughout, meaningful resolution still never materialized. At this stage, I am utilizing multiple formal accountability avenues, including Amazon Executive Customer Relations, BBB complaint channels, and additional marketplace/vendor-accountability routes, because it is difficult to understand how any company could consider this level of prolonged unresolved support acceptable customer treatment. What has been most disappointing is not simply that a product failed, but that after approaching multiple months of documented support activity, repeated escalation notices, shifting explanations, and extensive customer cooperation, meaningful accountability and straightforward refund or replacement resolution still never proactively occurred. I genuinely believe prospective customers deserve visibility into experiences like this when evaluating whether they want to commit to a company’s products and subscription ecosystem.

The Square Off NEO was paid for via Indiegogo on 12.12.2019. In 2023, I was then charged and paid again for high shipping costs. Later, Miko acquired the company Square Off and offered me the Miko 3 robot as an alternative, which I declined. I was informed that delivery would start soon, but as of March 2026, after seven years, I have received nothing but empty promises. Therefore, I would like to warn others about the company MIKO.

this is a scam website.I paid for a Miko 3 two months ago, but they have never shipped it or refunded me. Despite multiple emails to negotiate, they only keep delaying, causing me extreme distress.