Worst company ever!!! DO NOT deal with MM. They created a ghost (duplicate) account and have been double charging me. When I brought it to their attention they told me it is my responsibility to make sure I only have one account. There is no way for me to access / see the ghost account, I only knew there was an issue by looking at my bank transactions. They will not refund the charges. I wonder if MM is doing this to other customers?
Btw-The food is not good.
AD
Andrew D.
Garbage service and sub-par product
While the food is ok, it’s poorly packed, delivered at inconsistent times and days (if at all), and if you need help from customer support - forget it.
On my second order (assuming the first was a fluke with all of the packaging issues - it looked like slime, the container inside were crushed, the sauce packets we smashed into the sweet potatoes - generally a mess), the food NEVER CAME. When I raised the issue with them, there was a two day delay in response, before telling me “they didn’t cover refused deliveries”. The problem is, the DHL tracking ID clearly indicated there was never a package received. Fast forward 4 weeks - 4 WEEKS, numerous exchanges, a promise of a refund that still hasn’t come, I get a new email response acting like none of the other exchanges happened and we’re starting the loop over. Do yourself a favor - save your money or use literally any other provider.
AN
Andrew
I tried Mighty Macros and they sent me…
I tried Mighty Macros and they sent me a box of spoiled food. I simply asked Mighty Macros through their online customer service for a refund and they said no. I find it incredibly insulting that a food prep service provider sent spoiled food and they weren't willing to refund me. The only thing they offered was credit for future purchases, but as you can imagine I had no interest in their product again.
HT
Heidee T.
If I can put ZERO star
If I can put ZERO star, I will. In the beginning, Some of the meals were ok, while others lacked flavor. My issues were with the delivery. While I’ve gotten confirmation that my meals were shipped and delivered the next day, sometimes it would arrive 2 days later, with the box completely wet and soaked thru, and all the meals were warm. When I emailed to inquire about it, I didn’t get ANY response. The only way I got a response was thru live chat, and I was told that my meals would be delivered via a different delivery carrier for the next week. I understand that delivery times are going to vary, given the current country-wide situation, but after emailing 4 more times AGAIN to inquire about the meals that WEREN’T DELIVERED, I STILL HAVE NOT GOTTEN A RESPONSE AT ALL. And when I attempted live chat, they responded to my initial question, but ended the live chat, when specifically asked for the meals that NEVER ARRIVED and for a refund.
Their customer service is poor, at best. The response time is terrible. Their meals were average.
GC
Grace C.
Don't recommend
Coming to the end of our first week of your Performance meals and I have to say for the cost the meals aren't worth it and I am glad the week is over. The taste was so so and the steak was the same in every meal even though they were supposed to be different cuts of steak so i would think i wouldn't be getting the same tough steak in each meal. It was also way over cooked. As for the portion size that was good. You need a better plan for shipping in the containers you ship in because my meals looked a hot mess once they got delivered. The Sweet Potato Mash was all over everything including the sauce container. Which i did like that you put the sauces on the side but you need two compartment containers to keep the sides off the protein. Also, the portions of meat to fast Carb to slow Carb is way off. Anyway, hope this review helps you to better yourselves so you can succeed. I'll leave on a positive note. There was good variety of meals.
JA
Jamie Ashe, P.
Quit After 2nd Meal - Awful
2nd meal. Had to quit. Pathetic food. Really More mushrooms? After the “buttery steak” did you just throw the rest of the ingredients into the bowl of hard pasta and spongy chicken. This is an epic fail. I am packing the rest and giving it to the homeless. This is a disaster. I honestly never give bad reviews or go out of my way but when I literally am hungry. In quarantine and so excited to get your delivery. License should be taken away. Ugh 😫so disgusting.