Mighty MacrosReviews of mightymacros.com

Customer service and food quality is horrible

My box was late, and when I got it the box was soaking wet.

I’m a really unsatisfied customer. As a trainer, not only have I purchased from Mighty Macros but referred a ton of clients. One week when I thought my subscription to their service was paused, I was sent an email confirmation that i was receiving a meal order I did not place. I contacted that company immediately before they started preparing the food to say it had been a mistake or misunderstanding and to please not send food and refund the charge. After a bunch of back and forth with their customer service (who is only reachable by email) they would only agree to credit my account - no refund. I accepted, now weeks later I see no record of this credit on my account. Be very careful ordering and pausing your subscription with this company. They have lost me as a customer and I will never refer another client to them.

Food arrived late and spoiled at least 4 times during the 3 months tried. Not reliable

They had issues with packaging where orders were sent with a missing meal. They did not manage the shipping well because my orders came in days late, twice. And to top it all off, when these issues came up, there was no way to contact them other than email. So their customer service coverage is horrible to where they only work Monday-Friday despite shipments coming in over the weekend.

Food was not good quality. Shipping was often late and food was spoiled. Mighty Macros in Australia is 1000% better food and quality and shipping!!

I had paused my order but for some reason it didn’t go through so they still charged me. I contacted them immediately and spent forever with customer service. Didn’t get anywhere really but had the order cancelled and credited it back (because they apparently can’t refund you no matter what). Find out two days later that the food was delivered to my house...even though I cancelled it with them through customer service. Very frustrated on how they responded to this situation and frustrated that I was still charged and still got the food. Would not recommend this company

I love the food and service - but their packaging is incorrectly advertised as recyclable when it is not. It’s false advertising and all of their packaging has to go to landfill. I cancelled my subscription due to this issue. It’s 2020 - do better Mighty Macros and stop polluting the environment with more plastics - whilst advertising that you’re sustainable. You’re not!