Mighty MacrosReviews of mightymacros.com

Two weeks this company charges me for food and two weeks they messed my order up. First order my food arrived melted and second order has yet to arrive. Customer service is a giant joke and refuse to provide a phone number to speak with anyone.

Can I leave zero stars? This company requires that you give your credit card company before you can even view their menu - then when you don't like the menu and want to cancel, they have a sweet person via the chat that says they understand and will cancel. THEN THEY CHARGE YOU ANYWAY DO NOT GIVE THEM YOUR INFORMATION - they are liars and thieves.

SLIMY UNSAFE FOOD. Food was delivered on a Wednesday. Tried to eat the Malaysian curry on Friday. IT WAS SLIMY. I unfortunately ate two bites and was very confused. Thought there was maybe okra in it (nope). Checked the food-- white SLIME on the broccoli. They REFUSE TO REFUND ME! I sent videos and pictures of the slime but they claim they can only give me a credit. Like I would ever trust them for safe and edible food again?! DISGUSTING. Rotten business practices and rotten food.

Over the past several months (last December to be exact) I've had some of the worst experiences with food delivery services like Mighty Macros. They are not the worst, the worst was one of their competitors who sent me a bug in their food; that's a really high bar for terrible service, but somehow Mighty Macros still managed to come a close second just on their customer service alone. The only redeeming factor is the quality of their food, because out of all the different services I've tried, theirs really is the best for the price. But for me, when a company has a great product but doesn't have the customer service experience to back it up, it doesn't matter how great the product is. The first problem I had with them was actually not with them directly, but with their delivery vendor, GLS. The initial delivery was delayed because they ended up mis-sorting it to a different part of California than where I was staying. It was a Saturday delivery that wouldn't make it to my place until the following Monday. I contacted their customer service desk through the website, and asked for a refund immediately because if the food was in transport longer than the next day, it would be spoiled by the time I got it. There was a bit of friction, but I got that processed. I called GLS myself later to have them dump the shipment so I wouldn't have to, and they agreed, but still delivered the boxes Monday, soaked in water from the melted ice packs. I thought I was just unlucky, so I decided to give them another chance the following week because I was still curious about the food. Unlucky me, the shipment was again mis-sorted by GLS. This time, however, the Mighty Macros customer service team reached out and let me know that out of concern for my well-being, they were issuing a refund since the food would be spoiled by the following Monday when I got it. I paused my subscription, they apologize or the mix up, offer me some credits on top of the refunds if I ever return, offer to use FedEx for delivery the next time, and I moved on to a different vendor without having ever tasted the food. around this time I got my refund for the first order, and just waited for the second while I tried other services. Fast forward a few weeks (now we're in January), and I ask about the status of my refund, to which the customer service desk replies that they've already paid that out, and send me a screenshot to prove it. I double check to make sure, but they send me the screen cap of the first refund that I initiated, not the second one, which they initiated. I send a reply back with the info I have, explaining that they're looking at the wrong refund. They apologize and say they'll get back to me. At around the same time, I restart my service and make it a point to reach out again to have them use a FedEx as the delivery vendor so that I can finally get the food on time and without issue. The customer service rep agrees and makes a note, but makes no mention of the credits I was supposed to receive. I should also mention that every time I reached out to their customer service I had to spend the time explaining all of this to them, as if they didn't have any notes of any prior interactions. Finally, I get email notification that my delivery is on the way, but it's being delivered by GLS again; contrary to what I was told. I am concerned, but give them the benefit of the doubt since the shipment is en route already. To my surprise, it is delivered without issue so I don't have to reach out again. Over the course of 2 months, I've made several attempts to get my refund from December. Sometimes letting a week, 2, or 3 weeks go by between interactions because of how frustrating it is to have to explain what's happened, over and over again. At one point, one of the customer service reps actually gave me the refund in credits after our interaction ended, so I had to reach out yet again and explain everything, so that I'd get the refund back to my card, not credits. Today I canceled my subscription outright. Over the past several weeks, I've been dealing with a member of their management (February my case got escalated past the front line customer service employees). My first interaction with this person did not inspire confidence that the problem would be fixed either, came off a little abrasive. I get it, I've worked customer service, sometimes customers can be extremely demanding and unreasonable, so I didn't take offense to it if my problem got fixed. We went back and forth over several weeks, where I again had to explain what happened those first two weeks in December. When I finally got a refund, it ended up being half the amount because between December and January I downgraded from 21 meals per week, to 10. They didn't do the legwork in the investigation so I got a refund for the 10 meal a week plan. To date the issue still hasn't been resovled

Skipped a week after my cc was charged, went to use credit I had and did not received my foods. Still waiting on a response to this, after I was told it should all be good to go.

Generally terrible customer service. Food arrived unfrozen for the first time, support rep just listed the tracking info and my questions are still unanswered. Orders on hold, I’m looking at other vendors..

Well well well. Placed my first order and I've been waiting all day and it is now 9:26PM Mountain Time here in Phoenix Arizona and no delivery. The delivery time provided on the website is from 8AM-9PM and the date provided to me for delivery on the website and through email was today, Feb. 13. Also really hard to plan around a 13 hour delivery window. And not a lot of confidence when there is no shipping confirmation, tracking information or status updates provided at all. So, every couple of hours I would go and look for my delivery. There are other meal services out there you know. Their delivery thing is just not a good idea for Phoenix if I don't plan on staying home all day. I don't know that it's a good idea to run out for an hour in the Phoenix heat if the box is gonna be sitting outside in the sun. PS I've been getting my dog's fresh meals shipped for 3 years and totally satisfied with that. First world problems, I admit.

Delivery is always a mess; I get one box of the 2 boxes to be shipped. Food Packaging is either damaged or late and at room or warm temp due to delay in delivery.