Wyndham Hotels & ResortsReviews of microtelinn.com

Wyndham has very unethical employees that have no problem lying to your face to make a sale. My husband and I were told that when we paid off our timeshare, we would have no additional fees, but did not say maintenance fees had to be paid for life. There are ALWAYS issues with availability, even after we were told we could stay anywhere with our points. When we voiced concerns about this, the only resolution was an upgrade. We were promised lower fees than we originally had, however, the cost increased significantly - nearly a $400 difference per month! They purposely did not disclose anything in the contract. They were hiding the fact that they were processing an upgrade. It was described as a restructuring of the original loan. Everything they say is contradicted in the fine print of the contract, which we were rushed through in signing, with only short and brief descriptions of what we were agreeing to. DO NOT GET IN TO BED WITH SUCH A SHADY COMPANY.

Wyndham property has a whole I would give good ratings, but the Sales team practices are terrible. I have attended several presentations, as a Discovery member, and never had a problem walking away without signing up because I knew it was not in my best interest. When I attended the presentation in Nashville I told them why I don't become a member and they said if I sign with them they can get me what I want, so I did sign the agreement. The next day I was uncomfortable with my decision because I made it under the pressure of running out of time (we had another couple waiting impatiently for us) and I didn't do the research I would have liked to, so I asked to cancel to contract. The Sales Rep talked me into waiting and to take some time to think about it, never giving me a timeline to work with. I did that and discovered that they were not going to give me what they said they would and denies they ever said they could. He flat out LIED to make his sale. I attempted to cancel and they said it was too late. I called a couple different numbers and wrote a letter asking for someone to talk to me about my concerns, but I never got a response. Word to the wise: If you go to a presentation RECORD THE MEETING!

Horrible, sells their rooms to airbnb instead of giving it to their loyal customers.

I have been insanely frustrated with Worldmark by Wyndham! I have been an owner for 8 years and all I have to show for it is wasted money and thousands of dollars of debt. Being roped into my latest upgrade in 2019 was the final straw. My biggest issue is the fact that I can NEVER get a reservation for when and where I want. When I expressed this in 2015, I was assured that an upgrade would solve my problems. Well, it didn’t. Years went by and I had the same problem over and over again. In 2019, I was finally able to book a trip to Branson and was invited to another meeting. Again, I voiced my displeasure and was given the same answer as 4 years prior. An upgrade will solve everything. They brought out even more information about the upgraded “property” being a “legitimate real estate investment” with the opportunity to rent it out for additional income. All lies! Because I did not know that at the time, I agreed to the upgrade. Did it fix anything? NO. Am I still wasting money for nothing in return? Yes. In fact, the full amount of the loan was never disclosed so I found out later that by the time I pay off this newest contract, I’ll be $47K in the hole! All of this to be members of an “exclusive” club. Here is a helpful hint, do not buy a timeshare. Go online and book the same rooms as a non- owner but stay away from those presentations!!

Wyndham timeshare and Shell Vacation Club do not care about senior citizens, they don't care about health issues, they don't care about people, they only care about profit. My wife and I purchased a timeshare in 2006 and we have never used it ONCE, even though we paid the mortgage loan balance in full at the time of purchase. We have paid them close to $20K and now due to health issues and disability and age we can no longer travel. We asked Wyndham (they now own our timeshare since Shell went bankrupt) if they had a program that would allow us to exit the contract, and they told us it was not possible and that we have to try and sell the timeshare. They sent us to their authorized re-seller who then told us that our timeshare unit had a negative value and it was not possible to sell. We continue to get bills for maintenance fees and club fees for something we have never used and have asked for Wyndham and Shell to work with us so that we can exit the contract but they refuse. We signed the contract and have paid the money to them for 15 years and we were able to use some of the points from this timeshare to help with vacations in the past in conjunction with other programs but now my wife is in a wheelchair, and the last two times I travelled I ended up in the emergency room due to asthma issues. How can a publicly traded company that is worth hundreds of millions of dollars care so little about their clients??? Haven't you already made enough money off of us? Don't you have a heart and a soul for aging owners facing health issues? Don't you have a hardship program? We never knew this was a LIFETIME contract that we signed, we were told it was an investment and we could get out by selling but now we know it has negative value and that was a lie. Do the right thing and let us out of this contract now, there is no reason that we should pay you all of these fees for the rest of our lives when we will never be able to use the unit.

Wyndham is full of scam artists. Don’t fall for their lies. I have been completely disappointed by Wyndham, their product, and staff. We were lied to from day 1 in our presentation. The sales reps were pushy and gave us false information to trick us in to buying a timeshare. When we said we wanted to vacation near Universal Studios, our salesman said we’d be able to get discounted park tickets as owners, but that never happened. My husband and I REPEATEDLY told them we could not afford to purchase the timeshare but that did not stop them! All they did was offer smaller packages with lower prices no matter how many times we said that my husband was not currently employed. They offered a $20,000 contract and lied saying we could refinance the loan. I told them we still could not afford a down payment, so they opened a credit card in my husband’s name! No matter how many times I asked if there were cancellation option, I got the same answer, we could cancel any time. Again, not true! When we finally caved, we were rushed through the contract and just shown where to sign.

Wyndham is a terrible company to do business with and has been such a headache! I should have known from day 1 that there would be issues. The first lie was how long our presentation would be. The rep that roped us in knew my wife and I were on an anniversary trip and promised they only needed 30 minutes of our time in exchange for a $100 gift card. That 30 minutes turned in to 5 HOURS! Five hours of multiple sales reps and managers hurling numbers at us and offering freebies, never taking NO for an answer. We asked for time to discuss these offers in private but were never left alone. We have attended multiple “update” meetings since then, all of them were attempts to upgrade us. Every time we expressed the issues we were having with booking or fees, the answer was always to upgrade, as if it solves all problems. Each time, they also lied about the timeshare being property and earning equity. Also, our children could take on the timeshare when we pass but it was not disclosed that they’d be responsible for paying thousands of dollars a year for it. Everything we were told was a lie! If you are considering becoming an owner, please take this as a warning and RUN.

This past June, we were staying at the Stratosphere in Las Vegas when we were approached by members of their hotel staff and asked to attend a 90-minute presentation.  We were offered free gambling chips in exchange.   This seemed like a great value for our time – Boy, were we wrong!!  This ended up taking more than half of our day!!  The Worldmark sales staff told us that this would add value to our family and the way that we vacation, showing us all sorts of videos and photos of the exotic places that we could visit.  Over the course of those 4 hours, we were told that we would be purchasing a piece of real estate that we could rent out to friends and family to make rental income, that if we wanted to no longer be owners, we could call AT ANY TIME and would be released from this contract, and that there would be no additional fees other than the monthly “mortgage” payment that we agreed upon.   When we asked about the maintenance fees mentioned, we were told that these were infrequent costs that we would MAYBE pay every 5 years.  NOTHING they told us was true!  We are now responsible for a MONTHLY maintenance fee, this cannot be rented out, and when we have tried to “call the number” to give back our ownership, we were told that program did not exist!!  What kind of company does this to people!!  We want out of this nightmare so that we can build the family that we have always imagined, yet Worldmark is stealing that from is as well.