Wyndham Hotels & ResortsReviews of microtelinn.com

The staff are consistently very friendly, the rooms are clean, and the location is convenient. However, there are a few areas that could use improvement. The room had a musty, old smell that should be addressed to enhance overall comfort. While the breakfast itself was good, extending the serving time until 11:00 AM would better accommodate guests who are trying to relax. I’ve stayed at this hotel several times, and during my last visit, a broken chair in the breakfast area remained unfixed for two days. Additionally, the tables were often dirty. This space, where guests gather for coffee and breakfast, would benefit from more attentive upkeep.

thieves. said my ontario temporary license was not good enough wouldn't let us in and stole our booking money.

I am updating my situation regarding the illegal eviction, tax fraud, and habitability issues at the La Quinta/Wyndham Inn Omaha, Nebraska. After filing a formal Demand Letter and a BBB complaint, the La Quinta management (under Wyndham) response is to ignore the law and deflect the core issues. Instead of addressing the roach/rat infestation, the illegal lockout, or the tax exemption denial, they are asking about the source of my payment and who I spoke to on the property. FACTS THEY ARE AVOIDING: 72 Days of Tenancy: My continuous stay from Sep 3 - Nov 14 established full tenant rights under state law. ILLEGAL EVICTION: Management attempted to lock me out without the required judicial eviction process. TAX FRAUD: They illegally collected accommodations taxes despite my valid tax-exempt status. I am not engaging in irrelevant arguments. I have given Wyndham a final deadline of December 10, 2025, to settle the claims for a full refund plus statutory damages. If they continue to deflect, I will immediately be filing a lawsuit seeking maximum statutory penalties. Future long-term guests: Be warned. If a Wyndham property treats you as a tenant, they may illegally refuse your tax exemptions and attempt to illegally lock you out without cause. #Wyndham #LaQuinta #TenantRights #IllegalEviction #CorporateGreed #omaha

I am writing specifically about Super8 by Wyndham in Allentown, PA and my disappointment when I was told that Wynham Hotels had no control over the hotel because the hotel is just a licensee that uses their name. My chief complaints: ROACHES! RAT TRAPS IN THE HALLS! STINK! ACCOSTED IN THE PARKING LOT! I arrived in the parking lot of the Super 8 Wyndham in Allentown on Thursday, October 2, 2025 at approx. 10:30 p.m. I was immediately accosted in the parking lot by a buy who appeared to be stoned and asked "do you wanna make some money/" Went into the hotel lobby, where the clerk was behind the kind of bullet-proof barrier you see in liquor stores in bad neighborhoods. I told the front desk clerk about what was going on in the parking lot and she just rolled her eyes, a bunch of drunk/stoned guys in the lobby said "oh, he's scaring people again, I'll go talk to him" but seemed unable to walk in a straight enough line to get to the door. Went down the hall to my room, passed rat traps in the hall. Opened the door to the room and a cockroach was scuttling across it. Plus the room stank. Really, REALLY badly. Did not put my bag down, went back to the front desk, explained why I did not want to stay and was given a printed receipt saying that I would be given a refund. Took several hours in the middle of the night to locate a new place to stay since the town was sold out for an athletic event at Lehigh. Ended up spending several hundred more dollars and checking in after midnight. In the meantime, I called Wyndham to complain and was told that motel owner was a licensee and they had no control over it. Refund never happened. Called TD Bank, submitted evidence, so I was given a pending refund. Two months later, TD Bank reversed the charges saying the hotel manager had submitted "compelling evidence" that I should be charged even though I never stayed there. Called the hotel manager who just laughed and told me this happens all the time. (I supposed he gets his money in the end.) I guess I should have saved the smashed cockroach instead of taking it to the front desk. Called Wyndham several times—customer service is in a call center in South Asia—but all I get is a boilerplate email saying that the Super8 is a licensee and Wyndham has nothing to do with it. Making a formal request for resolution since I was promised that I would not be charged and received a printout to that effect and then the hotel reneged on that.

I check in to the hotel and I'm in chock the charge €300 per night ! the room is worn out and smells of very cheap perfume, the heat was not turned on, seems moldy. They swindle their guests it's not worth more than €90 and I wouldn't even give this room to my dog.

My husband and I reserved the ballroom at Wyndham Nicollet Hotel and Resort in Burnsville Mn for our wedding ceremony and reception on July 19,2025. Everything was going fine until many of our out of town guests complained to the front desk staff about their rooms not being ready at the 3pm check-in time. They had to keep checking with the front desk to see when their rooms would be available. They were later told at 4pm so they had to wait until then or minutes later. They either spoke to Tessa or Jessica Robinette(the coordinator). Jessica was very helpful and accommodating with this matter but Tessa was very rude and even discriminatory. Other staff were rude as well but unfortunately I didn’t get a name. Some guests were charged for others rooms. I informed them to ask for Jessica at the front desk. My friend stated that when her room became available, she had difficulty with her key card. She spoke to Tessa about this and is response Tessa told my friend “you must’ve never booked at a hotel before!” My mother in law, sister and daughter who all had separate rooms asked for clean towels which they never received. At our meal tasting appointment my husband and I described how we wanted our steaks cooked.(Bride-well done, Groom medium well. There was no discussion about our guests steaks. During the time dinner was served (steak, mashed potatoes and carrots; salad and bread) many guests were served raw steak. Amongst our guests were professional and celebrity chefs who helped confirm the uncooked meat. The majority of our guests began complaining to us about their food. What was supposed to be the happiest day of both our lives, a day we can’t get back, turned out to be one of the worst days ever! Many guests started to either leave or order food from the Steak and Ale restaurant next door because they were hungry. When guests asked the servers to please recook their steaks and reheat their food, one of the servers name Juan began to get annoyed because of so many complaints. Jessica came to assist and started grabbing plates to take to the kitchen but the plates weren’t returned to the original owner as there was no way of knowing whose plate belonged to who. Because of the chaos guests were hungry and asked for more bread which Juan told them no. Juan told another guest that my husband told the cooks to make the steaks medium rare which was untrue. Due to the total nightmare, my husband and I were very disappointed to how this turned out. We spent over $4000 for just food alone. We were to have the ballroom clear by 7pm but because of the chaos Jessica told me that it was okay just to make sure I had the room cleaned by the following Tuesday because there was no other events scheduled in between that time. The emotional stress from this was so overwhelming to the point we weren’t able to go on a honeymoon. Maybe days later I reached out to the cooperate office in hopes of possibly getting a refund. I received an response email from a hotel person attempting to justify the poor customer service and unprofessional. In this email they admitted to my guests walking over to the restaurant to order food because of the issue with their food which confirmed that there was an apparent issue with our dinners. I’m not sure who sent this email from the hotel but the way we were treated was unbelievable. Still to this day 11/17/25 there is no resolution. I contact the hotel asking to speak to the general manager Cody. Tessa answered. She placed me on hold for quite a while and was then told Cody was busy and he’d call me back but I never received a call. Overall, it’s a nice hotel just terrible ungodly staff. Thank you for a horrible experience! Oh and I do have copies of the email, statements from guests and pictures and video of the food. We would like a full or substantial refund for the food/catering charges and a written apology. We believe this request is reasonable considering the documented failures and the significant disruption to our wedding day. Your hotel itself is beautiful, but the conduct, lack of professionalism, and mishandling by several staff members created a deeply hurtful and unacceptable experience. We hope Wyndham will take this complaint seriously and work with us toward a fair resolution. We look forward to a timely response.

Wyndham Resorts and hotels promote themselves as being a luxury brand, but there is no consistent quality. I stayed in a Wyndham “Deluxe” Hotel & Spa that was far below standard: • dirty floors (and I mean black) • stained, collapsed mattresses • sheets that don’t cover the mattress protector which dozens of guests have slept on • rooms so noisy the Decibel rating is double the recommended level • room and facilities descriptions utterly misleading • longs queues to enter school-dinner style canteens where food is kept at below safe temperatures in cavernous halls where it is impossible to hold a conversation due to the noise (and guests fined €15 per PLATE if they take food out). • Insufficient lift capacity – 2 lifts for floors 6 and 7 • intermittent and slow Wi-Fi – far from the “Free High-Speed Internet” offered. • insufficient ironing facilities (one iron next to chaotic reception in a 7-floor 2,000 bed hotel (!) Not what is expected of Wyndham’s ”trusted hotel brands”. Trusted by whom? The one I stayed in was billed as a ”Sophisticated all-inclusive hotel”; clearly they don’t know the meaning of the word “sophisticated”. It was a zoo. No matter how they advertise, the hotel is a franchise. When I complained at the hotel and got nowhere, I contacted Wyndham Hotels and Resorts and after I had been home a week was told "The best resolution would be achieved by direct communication between the property management, ------ and yourself." In other words, they know the hotel hasn’t done anything, they know you are no longer there in person, and they wash their hands of one of their own hotels using the excuse of it being a franchise. If they cared about their reputation, they would ACT so that franchisees don’t bring the brand itself into disrepute. Clearly they don’t care about their reputation which is why their Trustpilot rating is only one star; doubtless it would be lower if we were able to give people zero stars. I will never stay at a Wyndham Hotel again—DO SO AT YOUR PERIL.

Heartfelt Thanks to Jen, but Deep Concern About Another Staff Member’s Conduct During a recent medical emergency while staying at the Wingate by Wyndham in Ellicottville, my husband called the front desk in a panic because he knew something was terribly wrong and could not reach me in my room. I want to express my heartfelt gratitude to Jen, one of the front desk staff members, who answered his call with kindness, empathy, and professionalism. Her compassion and calm demeanor during that terrifying time made a tremendous difference and brought much-needed reassurance in a life-threatening situation. Unfortunately, his experience with another staff member, Tanya, was the exact opposite. When my husband explained that I might be having a medical emergency, Tanya appeared irritated, dismissive, and indifferent. She complained that I wasn’t answering the door or phone, without recognizing that I was physically unable to respond due to the severity of my condition. Her lack of empathy, urgency, and basic human concern could have had devastating consequences. After my hospital stay, when my husband returned to the hotel to retrieve our vehicle, he went inside to personally thank Jen. She was gone for the day, but Tanya was working. When he shared his disappointment and explained the seriousness of the situation, Tanya again responded with disrespect, deflection, and disdain. This continued lack of compassion and accountability was deeply troubling. Such behavior demonstrates a concerning absence of human decency and professionalism—especially in a role that involves daily interaction with guests who may be in distress or need assistance. I sincerely hope hotel management addresses this issue and provides proper training to ensure that every staff member understands the importance of empathy, respect, and responsiveness in emergencies.