MiansaiReviews of miansai.com

Response from MiansaiFeb 19, 2025

Thank you for bringing this to our attention—we sincerely apologize for the experience you’ve had. We understand how frustrating this must be and appreciate your patience. We’ve shared your feedback with our marketing team, and we are actively working with the third-party carrier to investigate the situation and locate your package. Someone from our team will follow up with you directly as soon as we have an update.

Response from MiansaiFeb 10, 2025

We're truly sorry to hear about your experience—this is far from the quality and service we strive for. It’s disappointing that your pendant arrived in such condition, and we understand your frustration, especially with the item now being sold out. We appreciate your feedback on packaging and will certainly take it into account. Our team will be reaching out to you directly to find a way to make this right.

Response from MiansaiFeb 10, 2025

We sincerely regret the frustration and disappointment you've experienced—this is not the experience we want for our customers. We recognize that both the delay and the difficulty in reaching a real person added to your frustration, and we’ve taken steps to ensure this doesn’t happen again. While most of our orders ship quickly, unforeseen issues can occasionally arise, and we apologize for being unable to fulfill yours. Our team will be reaching out to you directly to make this right.

Response from MiansaiFeb 2, 2025

We're sorry to hear about the issue with your clasp. We take quality seriously and want to make this right for you. You can visit returns.miansai.com to exchange or return your product within 30 days, and we also offer a 1-year warranty that covers repairs and replacements.

Response from MiansaiFeb 3, 2025

We're very sorry for the delay and the frustration with our customer service response. An issue with our support system prevented some tickets from reaching our team, and we’ve worked with our software provider to resolve it. Most orders ship within one business day, but unfortunately, an unexpected issue delayed your bracelet. We understand how disappointing this is and want to make it right. Our team is reaching out to you directly to resolve this as soon as possible. Thank you for your patience.

Response from MiansaiJan 31, 2025

We're really sorry to hear this—this isn’t the experience we want for our customers. Tarnishing like this is absolutely covered under our one-year warranty, and we’d love to make it right for you. As for the engraving, we do our best to represent sizing accurately on our site, but we appreciate your feedback and will be passing it along to our team.

Response from MiansaiJan 31, 2025

We're truly sorry to hear about your experience—that’s not the standard we hold ourselves to. We take quality seriously, and your purchase is covered under our one-year warranty. We’d love the opportunity to make this right for you and will reach out to you shortly.

Response from MiansaiDec 27, 2024

Thank you for your feedback, and we sincerely apologize for your experience. We understand the frustration you’ve encountered and want to address your concerns. For international orders, including those from the UK, the charges withheld from refunds are duties and taxes paid to your government at the time of purchase, which we were unable to reclaim previously. However, for orders placed after December 20, we’ve partnered with our shipping provider to ensure these charges are refunded, as they will now work directly with governments to recover them. Regarding exchanges, we acknowledge this has been a challenge due to similar issues with duties and taxes. We’re actively working with our shipping partner and expect to offer a smoother exchange process for international customers sometime in 2025. We deeply appreciate your patience as we work to provide a seamless experience for all our international customers.