MiansaiReviews of miansai.com

I am actually upset with myself for not checking reviews before ordering, something I usually always do. I now see that I should never had ordered from Miansai. I ordered two rings, sizes on the website are not even correct, I therefore received rings that are too tight for me. When asking for a simple exchange for one size up I was told that it is not possible. I tried going through the refund process but they charge a scammy 50 bucks fee (for what ??) not even including shipping costs that I would have to pay. While not exactly like the website pictures, I thought the rings looked good, but when holding them I noticed that they actually feel cheap. The packaging is an actual joke for the price I paid, made of cheap plastic and carboard. I won't go through the hassle of refunding, I will though recommend everyone not to order from that company. Scummy tactics, again, I find these methods insane as an European citizen. I can only blame myself for not doing my research, but I am hoping to save other people's money by writing this review.

Scammy company that should not be allowed to operate in EU. Charging 57$ on a 115 eur item for return, and this doesn’t include shipping costs back?! Hello - that’s illegal here - if I am about to pay shipping back costs - you need to refund at 100%. And it is not like I didn’t like the item - it looks cheaper than photos, right, however the issue is their sizing chart doesn’t reflect correctly and the item is so much smaller. Avoid at all costs this joke of a company that invests only on marketing.

So disappointing!! So many product oxidized I bought many bracelets from them 1 year ago as gifts and just months later as I opened them to gift them they were all already oxidized. Insane for those prices, I would expect this form H&M not a brand that wants to be premium. I bought products several years ago and the quality clearly want down a lot

Both items ordered were not the correct size. $40 or £30 charge to send back. Ridiculous.

Do not order from this website. The quality of the jewellery is extremely poor, it feels like something you’d get from a Christmas cracker. I ordered a ring for my partner for Christmas and it arrived in a plastic bag with no presentation box or proper packaging. This is absolutely not what I would expect when paying £150 for a ring. Because the quality was so disappointing, I decided to return it. The website states that returns are at your own cost, which I estimated would be around £10. However, during the returns process they attempted to charge almost $40 for the return. When I contacted customer service, I was told that packaging delays were due to customs and therefore not their responsibility, something that should absolutely be planned for during the festive period. They also said that due to a handling fee they would be out of pocket, so they would only issue store credit. When I then asked for the handling fee to be covered, I received no reply. Do not waste your money on this brand. The product quality is poor and the customer service is worse…

I had a very disappointing experience with this company. I purchased an Aegis Trilogy Garnet Necklace for £205, and after just six weeks the chain snapped. The quality was clearly below par, and I believe I was sent a faulty chain. I contacted customer service and was told that chain snapping is not covered under their warranty. However, after checking their website at the time, there was no mention anywhere that chain snapping was excluded. I even took a screenshot as proof and sent it to them. What happened next was completely unacceptable. Instead of honouring the warranty that was in place when I made the purchase, the company changed their warranty terms and then sent me the updated version stating that chain snapping is not covered. This change was made after my purchase and after I raised the issue. I pointed out that the warranty in effect at the time of purchase did not include this exclusion, but they have now simply stopped responding to my messages altogether. As a UK customer, this is extremely concerning and I am now looking into my consumer rights to recover my money. I would strongly advise others to think carefully before purchasing, as the product quality and customer service have been very poor.

Après l’avoir porté pendant un mois, douche ect, Le bracelet doré est devenu argent, c’est un scandale et de très mauvaise qualité. Je ne recommande pas évidemment vu le prix.

The product is way overpriced, they barely put any silver in it, the quality is rubbish. I bought 3 bracelets for like over 350 dollars and all snapped after a few months. I will never buy from them again.