EMILY
It’s been a week…
It’s been a week, no shipping info despite their website quoting 2-3 day ship timeframe. Emailed with questions, texted two times with zero response.
Mia Melon embodies a seamless fusion of timeless elegance and advanced innovation. Meticulously crafted, our collection extends beyond waterproof outerwear to include high-quality dresses and refined women's apparel. Each piece is designed to elevate your experience, offering enduring comfort and refined style, tailored for every occasion.
Mia Melon (miamelon.com) has 185 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Showing 82 reviews with 1 star · Clear filters
EMILY
It’s been a week, no shipping info despite their website quoting 2-3 day ship timeframe. Emailed with questions, texted two times with zero response.
Annelies
Looks like a scam company to me. One year ago I backed their kickstarter project, I paid and they were supposed to deliver my jacket in March. In July we last heard from them they were gonna send out the jackets, but nothing ever since, no jacket, no track & trace, no message, no reply to my emails, nothing. So sad. Don't buy from them.
Becky C.
Have previously bought a Mia Melon coat and love it which is why I backed their Kickstarter may last year. I appreciate that things have been difficult which is why I was patient when I was emailed and told that they didn't have the coat I'd backed but that if I was to wait until fall I would be sent one from the new collection. It's November and I still dont have a coat and I've had no reply from numerous emails. Very disappointed
Response from Mia MelonNov 16, 2021
1:00pm today - Hello Becky, we apologize that your email that you sent in November was not responded to! We will get back to you today to see the whereabouts of your kickstarter pledge! 1:29pm today - I am happy we were able to connect with you today to resolve your issue!
Rebecca D.
No response from customer service through text, email or phone. Shady return policy. There are many other high quality coat companies. Give your money to a company with integrity- not Mia Melon because they don’t seem to give a rats bottom about their customers’ satisfaction with their sub-par product. Added: you reached out because I told you that I was leaving you a poor review. Other than that, crickets until then. And, you are making me pay to send something back to be exchanged (because you won’t allow a return) - paying to have something exchanged - that’s classy.
Response from Mia MelonOct 20, 2021
Hello Rebecca - Thank you for reaching out however you JUST sent us an email yesterday afternoon and we reached out to you this morning and have already sent your RA for your exchange so understandably, we really are not sure why you have written this 1 star rating!!
Mike
Funded Mia Melon on Kickstarter this past spring. They went completely silent after their update in June. It has been 3.5 months with no word from them. I have tried reaching out to their customer support email, messaging on kickstarter, etc with no response. I'm beginning to think this company is fake: just a scam. Do not waste your time or money on them.
Response from Mia MelonOct 6, 2021
Hello and thank you for reaching out. It seems that our updates have not been getting to our kickstarter fans so we have reached out to see what the issue is. We will get this resolved shortly and should be able to get our updates to you, stay well, Team MM and OMO
Cluttered U.
Company creates far more lines than they can support. Backed a Kickstarter with a promise of a March delivery date. They were terrible at communication and several of us assumed this was a grift / scam / whatever. They've been promising tracking numbers for months now and I've officially given up hope. You should only purchase items they have in-stock and on-hand, otherwise you will suffer through the lack of communication and outright deception around fulfillment realities.
Response from Mia MelonJul 9, 2021
Hello Kickstarter Backer! We did send a number of updates with the last one just a couple of weeks ago advising that our warehouse had a temporary shut down for sanitization! The staff are back and orders are now starting to ship out. This effected not only KS pledges but our online customers as well. So expect your tracking number next week from USPS, thanks for your support and kind patience and understanding during this time.
Mena
Buyer Beware......the company should not have a business license......no response from coustomer service until 30 days later....to tell me they are shipped it soon....I wish I read the reviews first.....no integrity.....
Response from Mia MelonMay 8, 2021
Hello Mena We cannot locate your name under any of our orders! We always reply to our customers within 0-72 hours via either text or email as noted on our website. Please reach out to us if you are a customer of ours as we do not have any record of you!
FARMER J.
Ordered two jackets, a Whitney Rain Jacket and a One Man Alex Coat, was charged straight away and then the fun started, they had oversold the mans jacket but could supply last years model which was a bit roomier??? Okay, I agreed but two months later when coats arrived in separate consignments they had sent two very average looking men’s jackets and no teal blue Whitney jacket. I paid $283.50 US for this order and now no-one is responding to my request to send one of the men’s jackets back and for them to send me the woman's jacket as ordered. 05/09/2021 I am yet to receive my originally ordered Whitney jacket and will be donating the other two to charity not an ideal outcome but at least it’s an outcome, I will update this review once I actually receive the promised jacket 06/24/2021 Still waiting for news that the replacement jacket has been despatched despite numerous emails to owner of Mia Melon simply awful!!
Response from Mia MelonMay 8, 2021
Hello, we are happy that we were able to get that resolved for you. Unfortunately the warehouse double shipped the same jacket! We are happy that your new Whitney is on its way