Mia MelonReviews of miamelon.com

I was so excited to order a new winter jacket. I previously purchased the Whitney jacket at their Vancouver store in 2018 and loved it! Unfortunately I received the wrong item in my recent online purchase. The color and size are correct. The problem is, I ordered the fleece lined Stella jacket but received the quilted version which is way too warm for San Francisco weather. I have followed their refund policy and emailed the address listed four times -10/9/23, 10/18/23 10/26/23 and 10/31/23- with no reply. The website says this size is unavailable and I would like a full refund and instructions how to return the jacket. It seems like folks have similar issues. I even called 604-788-0987 listed in another review but no reply. I am hoping that someone from the company will reach out and help resolve this situation. 11/14/23 Please advise on my request for a return. I have not received a response from customer service. Thank you. RG

I ordered two jackets, but neither of them fit. I emailed the business repeatedly to try to coordinate an exchange as I still liked the product and just wanted to find options that fit. They wouldn't reply until I emailed them two or three times. But now, since I've sent them back the original jackets, they haven't replied to me at all! So they have the product and my money.

It did not fit. Tight at the waist. Waiting for return label to return item. I have sent an email but did not hear back.

I ordered a raincoat on September 21. Two weeks later I still haven’t received a shipping confirmation. I have reached out to “customer service” via email and Instagram three times and haven’t gotten a single reply. There is no phone number. At this point I want a refund.

Used to like this company. My daughter and I have 3 coats plus now the rain poncho I just ordered. The rain poncho is ok, though I can’t raise my arms while wearing it. The real issue is that my “free shipping” cost me $4.05. They paid for the cheapest delivery option and then placed the items in a Priority USPS box! I had to go to the PO and pay for the difference. I have sent them a message on social media and through their customer service. No response. I don’t put up with bad customer service. I will no longer buy anything from them, even though I like the coats I have. Edit: I find this response from Mia Melon interesting. I wrote to them directly and also on social media. No response. I am a registered member under the name in this review. You could not find me? Is your system so bad that you can not find a registered member? As to the no charges: Perhaps that is not your policy but it did in fact happen to me. I am really glad that I took pictures of the package and the receipt from the post office! I don’t appreciate essentially being called a liar by you on this public forum. I will reach out to you, for the third time! You have wasted my time for $4.05. I just want other people to know about your customer service. Edit #3 Woo hoo (Sarcasm Alert) Mia Melon finally reimbursed me $4.05. I had to write to them repeatedly. This review on Trustpilot is what made the difference. I think any company that makes a person jump through all those hoops to get them to correct THEIR mistake has horrible customer service. They reimbursed the postage, however they didn’t take care of the sour taste left in my mouth. The 1 star review stands.

This is a highly unethical company!! They have a very slick website, but if you need to return an item, don't expect a refund or for them to reply to your emails. I returned my jacket in a timely manner after receiving "permission" to make a return from one of the Tanyas (new customer service contact is actually several people with varying degrees of English ability). The jacket was shipped back via Canada Post with tracking and received on May 2nd. After waiting the requisite 6-8 weeks I am still awaiting a refund. I have written multiple times , but the only reply I received was to let me know that one of the Tanyas " was leaving for the day", but would get back to me tomorrow. This did not happen. Note: Shortly after ordering my jacket I checked their Facebook page and noted there were multiple complaints concerning : non receipt of jackets, problems with exchanges and receiving refunds amongst other issues. These complaints have since been removed. Would have given less then a single star if that were possible!! Update: Still nothing although I did receive an email 4 days ago saying that I do qualify for a refund. I have reached out to them as per their request below, but they continue ignoring my emails and I have yet to receive a refund. The absolute worst company I have EVER dealt with in store or online!! Still nothing as of today, July 25th. Update- July 26th, 2023: Order # 16802 for Mia Melon. Please do report me as I am eager to describe the shopping experience I've had with your company. Today, July 26th I have received an email letting me know that a refund in the amount or $124 will be credited to my account. I paid $199 for the Whitney jacket with a promotional offer in the spring, but I suppose Mia Melon thinks that any crumbs will do. I am not going to dispute the difference as I don't wish to spend another 2 months on this and I am, of course, grateful for crumbs. I would like to add that I am not a new customer. I have purchased 5 Mia Melon jackets over the years and this was my 6th. My issue is not with the quality of the jackets as they are very well made and have kept me warm in rain and cold. If you purchase a jacket that fits then you are in luck, but should you find that you need to return an item please be aware that you may not receive either the "permission to return" item or any refund. This partial refund I received was granted after sending 10 + emails and filing a report with the Better Business Bureau. It is telling that Mia Melon issued only a partial refund and instead of a simple apology, posted a threat to report my misbehaviour. It is not I who have misbehaved!

I don’t recommend this business. Customer service is slow and not knowledgeable. I received a coat that was $200 and didn’t fit. I sent email to request refund and without looking into my purchase they said they don’t give refunds for sale items. I didn’t buy this on sale, I had to send a couple of emails letting them know on their policy that I get a full refund. After that, they agreed to my refund but it takes 6-10 weeks to get full refund. It’s been over 10 weeks and I had to send two emails again on status. I would stay away from this place

This makes me very sad to leave this review. I have never left a negative review for any company, however, after multiple attempts to resolve an issue with a coat I received and sent back, I have had no luck with communications for months from Mia Melon's customer service. I cannot find a phone number and have had no response from emails since April. Very disappointing. **Revised review as of 7-12-2023 The customer service rep. responded to this review but has yet to respond to my emails since then, which was 7-6-2023 nor have I received the refund I requested. Aghhh..