Rebecca
Slow Shipping and Response Times
[EDIT: 2/18/2021] I did finally hear back from someone after trying one more attempt. The correct answer for Customer Service is to use their text number, it was the only way I got to speak with someone. They explained they could get me coat shipped by Friday (8 business days after the order), but shipping times to me are 3-5 days. Given the weather and USPS slow-downs, I asked about expedited shipping, understanding I'd need to pay for it and they were happy to get that set-up. I'm holding my breath to get the coat (or even the shipping confirmation), but I feel MUCH better having spoken to someone. Will update again when the coat is received. ------------------------------------------------------- I placed an order for an in-stock coat on 2/9/2021. I had received no shipping information after several days. Per the Shipping page on their site: "Update Feb.09th, 2021~ Our warehouse ships Monday to Friday. Orders are shipping out NEXT DAY from order placement and you should receive your order between 1-2 days (West coast), 2-3 days (Mid USA) and 3-5 (East Coast) 1-12 days (Canada- shipping times will vary dependent if we have stock in Canada or USA) and 12 to 21 days (International) after your order is placed. Please note: Our warehouse is closed on National holidays and weekends." I was concerned that there was still no shipping info, so I reached out the following ways: 2/15/2021 11:48am ET - Reached out via Chat, described as the "fastest method" on their site. No response. 2/16/2021 2:00p ET - Reached out via the Chat again, hoping to prompt a response - nothing, even though the chat bot states "You'll receive a response within 24 hours!" 2/17/2021 12:01p ET - Attempted to reach out via the phone number included in my confirmation email. No response and there is NO VOICEMAIL OPTION. 2/17/2021 12:10p ET - Attempted the website chat option. Again - no response. At this point, it has been 11 days, my order hasn't shipped and I have heard NOTHING, despite REPEATED attempts to contact Mia Melon. I'm moving from a warm climate to the PNW and have no coat - I did extensive research before deciding on the coat I ordered, including checking the company's posted shipping times, and now may not receive it by the time I move (March 1st). I've contacted via their preferred channels. I have waited the amount of time they state they'll respond in.