Lori S.
Customer service is horrible and after my review they called me a liar!!
They called me a liar in my first review!! I ordered a Halloween costume on 9/15 and as of 10/20 I still DO NOT HAVE IT!! I have emailed way to many times to count. The first email was nice and a quick response on 10/5 saying it would be well worth the wait. I emailed again on 10/8 still no updates on tracking. They sent me tracking information and it did not provide any more information than the website. I emailed and cancelled the order on 10/09 and they did not respond. They finally answered on 10/11 saying it had been shipped. I kept checking tracking and it kept saying not found. I repeatedly sent emails trying to cancel with NO RESPONSE!! I have already purchased a new costume. My granddaughter had a Halloween party this past weekend and by the way the website still provides a tracking number, but still says item not found on 10/20. I do not appreciate being called a liar. If you do not want reviews on providing bad customer service you need to answer emails!! This is ridiculous!! It’s been over a month now and STILL NO COSTUME!! Do not buy from this company!! I wish they provided a place for pictures so I could upload the tracking information they provided and what is still on the website. Then it would be obvious who is not telling the truth. Very frustrated!!
Response from Mia Belle BabyOct 21, 2022
Hello, We have provided tracking for all items on the order. The overseas carrier will move the item through customs and deliver the package to USPS local office. Once USPS receives the package, they will scan in the package at the local office for delivery. The other packages show delivered, and have advised customer to contact USPS to start a Missing Mail Search and inform us of the outcome of the Missing Mail Search, as 2 of the 3 items show delivered. Once we receive a response from the customer on the Missing Mail Search, we will move forward accordingly. We apologize that the item is still in transit, and due to us only Guaranteeing items being delivered by Halloween 10/31/2022, we are still on target to meet this deadline with the costume. We will work with the customer to resolve the missing item that is marked as delivered once they inform us of the outcome of the missing mail search. Occasionally, the local USPS office will still have the item in their office after marking the item as delivered on their website. We await feedback from the customer to move forward with their missing item. Thank you. Eric T.