MeyloralashesReviews of meyloralashes.com

Response from MeyloralashesAug 8, 2025

Hi Vic, We’re truly sorry to hear you’ve had a frustrating experience. To clarify, the purchase you made included our Meylora Insider Club membership, which is clearly displayed on the product page, in the cart, and again during checkout. The membership — $24/month — offers perks such as discounts, store credit, and free products, and can be canceled at any time. After your order, we sent a confirmation email outlining these details, along with upcoming order reminders that include a direct link to manage or cancel your membership instantly. There are no hidden steps or fine print — we aim to make everything transparent. We understand that subscriptions can sometimes be misunderstood, which is why we’ve built in multiple reminders and easy cancellation options. Our support team is always ready to help if anything is unclear or if you’d like to make changes to your membership. We appreciate your feedback and will continue refining our communication to make sure our customers have the clearest possible experience. — The Meylora Team

Response from MeyloralashesAug 7, 2025

Hi MB We’re genuinely sorry to hear about your frustration. However, we want to clarify that this purchase included a clearly disclosed membership in our Meylora Insider Club, which is shown on the product page, cart, and checkout. The $24/month membership provides exclusive perks like discounts and free items, and you can cancel anytime. We also send a confirmation email and a reminder before each billing cycle, with a direct link to manage or cancel your membership — no hidden steps or tricks. We completely understand how subscriptions can be misunderstood, which is why we’ve made every effort to make it transparent at every stage. Our support team is always here to help if something isn’t clear or if you ever need assistance. We appreciate the feedback and are continuing to improve how we communicate these details to avoid confusion in the future. – The Meylora Team

Response from MeyloralashesAug 8, 2025

Hi Madeline, Thank you for sharing your experience! We're glad to hear you've gotten some good use out of them. While they're designed to be reusable, we understand they may lose a bit of fluffiness over time. Your feedback is really valuable to us, and we appreciate you taking the time to leave a review. Please reach out to our support team via email so we can assist with getting a replacement sent out! Best regards, The Meylora Team

Response from MeyloralashesAug 8, 2025

Hi Georgia, Thanks for your honest feedback! We're glad to hear you found them comfortable, though we're sorry to hear about the issue with the magnets. We’re always working to improve, and your input is incredibly helpful. Please reach out to our support team via email so we can assist with getting a replacement sent out! Warm regards, The Meylora Team

Response from MeyloralashesAug 7, 2025

Hi Gemma, thank you for updating your review and sharing more about your experience. We’re glad your refund came through and want to reassure you (and future customers) that refunds are never dependent on reviews — they’re processed regardless. We do again sincerely apologize for how our customer service handled this case, and we want to assure you that new systems and training are already in place to prevent this from happening again. We truly appreciate your feedback and the opportunity to improve.

Response from MeyloralashesAug 8, 2025

Hi Danielle, We’re truly sorry for the way this was handled and for the frustration it caused. After reviewing your case, I've ensured a full refund was processed and have contacted you directly to confirm the details. We value every customer’s experience, and your feedback has already helped us make changes - including improved internal processes and additional training for our team, so situations like this are resolved quickly in the future. Thank you for giving us the opportunity to make things right. — The Meylora Team

Response from MeyloralashesAug 8, 2025

Hi Imogen, Thank you for your thoughtful review! We're happy to hear you enjoyed the dramatic look, though we understand it's not quite what you were expecting for a softer, everyday style. Your feedback is really valuable and helps us continue improving our range. If you’re ever looking for something more natural in the future, feel free to reach out—we’d be happy to recommend a better fit! Warm wishes, The Meylora Team

Response from MeyloralashesAug 17, 2025

Hi Isla, thank you for sharing your experience! We’re glad you love the look of the lashes once they’re on. It can take a little practice to get used to the magnets, but most customers find it gets much easier with time. We appreciate your feedback and are happy you’re enjoying the results!