Maisie D.
Good if you’re patient
They really can look nice but you need to take your time! I’ll probably keep using them for special nights!
Meyloralashes is listed under Cosmetics & Makeup.
Meyloralashes (meyloralashes.com) has 181 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Maisie D.
They really can look nice but you need to take your time! I’ll probably keep using them for special nights!
Kristjan
𝐀𝐯𝐨𝐢𝐝 𝐭𝐡𝐢𝐬 𝐜𝐨𝐦𝐩𝐚𝐧𝐲 – 𝐭𝐨𝐭𝐚𝐥 𝐬𝐜𝐚𝐦! Even one Trustpilot star is too generous. As of 24 September, I still haven’t received the order I paid for on 30 August. On top of that, the company automatically switched my purchase from a one-time order to a subscription without my consent.
casey
The order, which included shipping fees, experienced a delivery delay exceeding one month, and the packaging arrived damaged. Furthermore, the eyelashes are of substandard quality, exhibiting difficulties in application and a tendency to appear misaligned. Based on this experience, a recommendation for this company cannot be provided.
Nicola
I ordered my lashes on 30th of August I’ve still not received my lashes I would like a refund this an absolute joke. When contacted customer service I got the same email. Order number MLL63280
Emma D.
I bought two pairs of lashes, followed all instructions and they wouldn’t fit. I then found out I had been automatically enrolled into a subscription services where the company take £19 out of my account and I actually have never received anything for this subscription. When I noticed this last month I went on the website to cancel, and now I have checked again and another payment has been taken. At this stage the company are actually just taking money. This is a scam, do not trust this company.
Response from MeyloralashesSep 20, 2025
Hi Emma, thank you for sharing your feedback. We do want to clarify a few points for transparency. Our subscription program is clearly disclosed at multiple stages — on the product page, in the cart, at checkout, and again in the confirmation emails sent after purchase. Customers also receive upcoming order reminders and can cancel at any time directly in their account. In your case, our system shows that your subscription remained active until you canceled it through the customer portal on September 7th, 2025. A cancellation confirmation email was sent to you at that time. Until that cancellation was completed, the subscription remained active and continued billing as stated in our policy. We appreciate your feedback and will continue to improve communication, but it’s important to emphasize that the subscription details and cancellation process are fully transparent and accessible to all customers. — The Meylora Team
sarah
Edit The reply on here from meylora is incorrect, they refused refund so PayPal had to investigate, I can prove this, I write this as meylora tried to tell trust pilot that my review was not truthful! But thkfully trust pilot realised it is truthful. Pay pal got me my refund but meylora emailed me saying they wld send a new set of lashes if I removed the review! Needless to say I've never received a new set Original post as follows Product arrived with only magnets at the very ends, so nothing in the whole length to hold lashes to eyes, I immediately complained, they asked for photos, I sent photos proving it, now they want me to pay for the return as well as lose a 15% restocking fee! The product is damaged and unusable, why should I lose money? It should have been an immediate refund Disgraceful company do not use
Response from MeyloralashesSep 20, 2025
Hi Sarah, We’re truly sorry for the experience you had with both our product and our support team. This is not the level of quality or service we want for our customers, and we sincerely apologize for the frustration caused. As soon as we realized the issue, we issued you a full refund via PayPal and are also sending you a replacement product at no cost. We have also addressed this internally with the team member involved to ensure this does not happen again. We appreciate your feedback — it helps us improve — and we hope this resolution shows our commitment to making things right. Warm regards, Noah Meylora
Jon P.
I recommend you avoid this company . I ordered the eyelashes which took weeks to arrive but during the order process you get signed up to a monthly membership and then charge you £19.00 a month. When I challenged them and requested a refund as is our right they consistently refuse to refund. Stating that refunds are not automatic, but still did not process a refund Last response “ Thank you for reaching out. I’ve checked your account, and I can confirm that no product order was placed or shipped on August 5. The £19.00 charge you’re seeing is for your Meylora Insider Club monthly subscription, not for a one-time order. As outlined during the “Add to Cart” and checkout process, memberships are billed monthly and will automatically renew unless canceled before the next billing date. Canceling a membership will stop any future billing, but past subscription charges are not automatically refundable. “ Confirming that I have been charged for nothing Eyelashes are unusable too, complete waste of time and money. Shop elsewhere
Response from MeyloralashesSep 14, 2025
Hi Jon, we want to be clear for anyone reading — the £19 charge you are referring to is for the Meylora Insider Club monthly subscription, not for a one-time order. This subscription is not hidden: it is displayed on the product page, in the cart, and again at checkout before purchase is completed. After joining, customers also receive confirmation emails and upcoming order reminders, so there is full transparency at every stage. You did not reach out to us about any issues with the eyelashes themselves prior to leaving this review. If you had, our team would have gladly worked with you on product support. As outlined in our policy, memberships renew monthly unless canceled through your account, and canceling will stop any future billing. Past subscription charges are not automatically refundable as these terms are made clear before purchase. For clarity to future customers: our subscription program is optional, transparent, and fully disclosed at every stage of the buying process. Allegations of a 'scam' are inaccurate and do not reflect how our business operates.
Emily A.
I ordered my lashes in June 2025 and I am still yet to receive them!! I needed them for an event in August that has well and truly passed and I still have not received my order. I received an email from them on the 18th of August to say they were being reshipped and they still have not been shipped 3 weeks later! Their customer support is poor and it takes multiple emails to even get a response. Very disappointed in their service.