metropolis.ioReviews of metropolis.io

Insufficient Internet service to utilize the website in the parking lot where they are displaying their QR codes. So effectively you can't pay for parking, and when you get back to your car there is a ticket for $64.50 when the one day parking fee is only $10. Horrible customer service as well when you phone them. Their "chat" window only has an AI bot; you cannot interact in text form with them since there are no humans manning the chat. Which means you don't have a record of your interaction with them. Horrible company.

The government should look into this company. Hilton hotels appear to be teamed up with them on certain Hilton property locations. Shame on Hilton for teaming with this shady venture. I called and you cannot even understand verbally what their " customer service " even says. Somewhere overseas. Zero English. Solution: careful which Hilton property you stay at find another hotel and stay away from any " metropolis owned / managed parking.... I paid when I parked there. A month later I get a random text that I am being charged for parking....appears again...so I called their customer service they say " Tennessee " nope....a few days later I get a letter saying that I owe $65 for a $15.00 parking, plus $50.00 in " notice fee "..... yeah right.... shady as chit.

This company has deceptive ways for extorting money from customers. The parking attendants are ill-informed and I was incorrectly slapped with a notice from this company when their own app was not allowing me to pay to extend my parking. Their business ethics are shameful

said 11.99 when i clicked on the site but charged me 41 dollars

This garage management company delivers a consistently frustrating experience: monthly customers are sometimes billed at the hourly rate, the gates frequently malfunction, and on top of steep monthly fees they tack on an unreasonable “service fee.” Worse yet, property has been stolen from vehicles and management refuses to share CCTV footage, showing a complete lack of accountability. Stay away from this service if you can.

The title says it all, I was forced to pay them so much money temporarily because they did not realize their platform lists the INCORRECT ADDRESS for one of their parking lots they allow people to pay for monthly. Their suppor team clearly has absolutely zero clue what is happening address-wise in your city -- they are only equipped to help you start your parking visit remotely. They will even start your visit remotely to close your support ticket and get rid of you, meanwhile you are trying to tell them you're not sure you're in the right place -- they don't care.

Huge scam! Whatever you do, don't park with them. They auto-charge you on leaving the garage and in my case (and many others, if you do even the most cursory of Google searches) they way overcharge. In my case, I was charged $15.99 when the sign clearly stated $2/hr and I was there for 3.5 hours. My specific experience was in the Sundial Garage in St Pete, Florida, but the terrible reviews span the country. Hard to believe such an evil company is allowed to continue to operate... Park literally with anyone else. It's not worth it - trust me.

No clear signs on what parking cost. They just let you into the garage and then the app displays no amounts per hour. So, to be safe, I parked in a 2 hour visitor spot for exactly two hours and then was charged an absurd amount for those two hours. I called to question it and was hung up on. Absolutely dismal and dishonest company.