metropolis.ioReviews of metropolis.io

Terrible app, terrible interface, and extremely poor and unresponsive customer service. If you use metropolis to manage your parking and validation you are doing a big disservice to your customers and setting them up for a bad first impression and poor experience

On Thanksgiving, November 27th—because nothing says *holiday cheer* like prepaid parking—I responsibly pre-purchased parking from the Metropolis.io website for 1407 Main Street in Dallas. The site gladly took my credit card and reassuringly told me to “drive out when done.” Simple. Elegant. What could possibly go wrong? Fast-forward a few weeks, and Metropolis popped back into my life with a *violation notice* like an unwanted relative after the holidays: a $10 parking fee (which I had already paid) plus a casual $50 “service charge.” For what service, exactly? The audacity? Luckily, I had the foresight to take screenshots while purchasing the parking—because apparently parking now requires the same documentation as an international hostage negotiation. I disputed the charge and escaped with my sanity intact. Metropolis appears to have perfected the art of fleecing customers with questionable fees and extortionist-level service charges. I will never use a Metropolis garage again. There are plenty of places to park without the surprise sequel.

I only recently created an account at Metropolis thinking it would come in handy. I was surprised to find a pending payment on my credit card from them since I didn’t park my car at any lot. I checked my Metropolis account and saw a parking pass in Las Vegas (I live in California). After notifying them and being assured it would be taken care of, the following day I found two new passes in San Antonio and Atlanta.

If there is less than one star for sure they will deserves, I made reservation in Las Vegas hotel and they mentioned that the park is 21$ per a day and when I checked I found they took 21$ per a visit. Imagine how many times you go out and in. After I discovered the differences in payments , I opened a case with them requesting my refund, they requested every single invoice and the hotel reservation and in the end NO Refund because they said it’s valid transactions. DONT BE CHEATED BY THEM

(1) The "hold" on credit card went from 99cents to $9.99 (2) Charges me even with a full validation (3) Charges me from my EXIT time to whenever it realizes I am gone Would like to have credit card NOT honor their app (4) This REVIEW form only allows for one Date of Experience but it happens every single time I feel sorry for gate attendant who gets yelled at for BAD APP

This whole system feels like a big scam. We had to use this service in New Orleans, because our hotel has a cooperation with them. It was horrible. We waited in total 2 hours for talking to people from the hotel, talking to people from the Valet service for metropolis, talked on the phone to people from metropolis (some manager, at least that is what she said she is). So much waisted time and stress. Maybe it's just a very badly implemented system. But that does not help us as users and customers.

I parked my rental car in their Westgate lot in Las Vegas for a couple hours in September. Two months later when I'm nowhere near Las Vegas, I get a text saying my card was charged for a 2 night stay in October. Then another charge today, November 5. They associated the rental car plate with my credit card and phone number permanently! I had to go in and remove my credit card, cancel my credit card, and call their customer service to let them know that fraudulent charges are going on my credit card. Nowhere was I given the option to select that I was parking a rental car when I first parked. Beware this company, they will rip you off!! It's not worth the headache, park somewhere else.

I was charged $26.25 for event parking with no signage present, with confusing rates posted on the parking signage. There is no special event parking rate on this sign. Customer service is incredibly rude getting this issued resolved. I will be avoiding this company at all costs.