MetromileReviews of metromile.com

Terrible customer service, they cancelled policy claiming I didn't submit the requested information on time. I spoke with their customer service and explained that I never received any request for information from "underwriting". He apologized and sent me the email. I duly responded but then got notice - "cancellation will not be lifted due to failure to provide information necessary for risk and rate review by date requested". What a joke for being a loyal customer for 5 years.

I like Metromile because I don't drive that much so the fact that I can just pay for the miles I drive is a plus for me. When I first signed up, I was worried about going to road trips but I was pleasantly surprised that all miles over 250 per day are free. However I do think that the base rate could be lower.

Outstanding auto insurance company. I get a really excellent base rate, decent mileage rate, and when I'm local it's around $55 a month. When I've traveled 4,000 miles in one month it came to $180. Full coverage including roadside and uninsured motorist. Excellent rates, excellent service, excellent coverage. Telephone representatives are totally professional. Best auto insurance company out there in my opinion.

Rates are reasonable. Customer service is well above average. Whenever I had a flat or needed a jump, Metromile's roadside assistance proved to be extremely useful.

Like the other reviewer, I was initially pleased with Metromile as I was saving a bit of money. You may save at first, but if you ever have a claim, you’re screwed. 2015 BMW X5 (55k miles, excellent condition) - damaged side mirror that affected electrical Just received their estimate - they will only cover having a used mirror from a junkyard be mailed to the repair shop and pay them less than 1/3 of the labor they charge. I’ll be paying over $1,300 out of pocket to get my car back to its original condition and that's the cheapest of the two quotes I've gotten from other shops. They do not send an estimator to see the vehicle - they only ask for photos of the damage be sent and assess from that The adjuster’s number goes straight to voicemail every time and have only called me back once after 3 messages and 3 emails asking for info Prior to even receiving this ridiculous estimate I’ve spoken to at least 6 different people, requested supervisor callback twice and not received one, and spent many hours on the phone and on hold trying to get information on timing. Everyone says something different. Just got estimate from Travelers and it's cheaper so kicking myself for choosing this "cheap" insurance!

Initially, I was pleased with Metromile. It was a young, dynamic company, offering a good service. However, it changed for the worst. I am 81 and leave alone in the heart of the Sequoias. Last year I had a major surgery and went to my friends in Long Island, NY. to recuperate. Before I left, I call Metromile and ask if it is OK to suspend my insurance for about seven months and reinstate it when I am back in California. I was told there is no problem, but no one took care to explain that my rates would go up. They increased everything: the base rate, per/mile rate, even an after 100 miles discount went up to 250 miles. They said I had to be treated as a new client. No explanation and no consideration. They lied, saying that it is also because the industry has increased rates. When I checked it out with Progressive and the 20-th century, I was told, no rates were increased in that period. Metromile is a good concept. However, be aware of their iron fist in a velvet glove. Yuri Spilny