MetromileReviews of metromile.com

I was trying to cancel my insurance with this company and they would not cancel it until I reported them to consumer protection agency. They wanted to charge me on no signal fees for as long as they could for a car that was sold. They will try to charge you on technicality. Do not trust or do business with this company. I cannot imagine if I would have got into an accident, how would they protect me. Their customer service is pathetic. It does not matter who you talk to. They sound and act like robots. The are owned by Lemonade insurance. They are a tech company.

Rates were nice & low...under 900/yr...after 6 Months, rates doubled suddenly...no tickets, accidents,...& I was driving LESS...NO EXPLANATION

Was previously a fan, but they've become a joke throughout my claims process. They just straight up will not respond. Does anyone even work over there in their claims department??? Never had a worse customer experience at a large company. My claim was approved, and I was paid a portion but required a supplemental. Nobody responds to email or calls over there. They give me pointless replies every so often, but I've now been without my car for months.

Terrible company they denied our claim, after many times being hung up on by claims department, an agent slipped up stating the company didn't have enough money to cover this claim Our friend's wife tried to run him over at our house, they were arguing at the time when she crashed into our car and our motorhome we live in, with his vehicle which was insured by Metromile, luckily he jumped out of the way. She then proceeded to back up and take off leaving him standing there. We have all this on video and our claim is still denied by Deante Gaines in Tempe, AZ After 30 days we received two denial letters, 1 saying she was an excluded driver on the policy, and 2. Stated their client didn't have a policy at the time of the accident. I was in motorhome when hit and was injured, our motorhome, door won't shut, cabinets are loose from ceiling, ext, and we just finished a remodel, plus, my car is wrecked, Unbelievable, pathetic insurance company.

It's actually unbelievable how bad this insurance company is. I had my car stolen for 2 weeks, and not only did they not pay to get the biohazard detailing to remove the crack soot from the person who stole my car, but since the vehicle was covered while the person stole it drove it, I'm on the hook for the 100 miles they drove WHILE MY CLAIM AND POLICE REPORT WERE OPEN. Absolutely ridiculous, avoid this company at ALL costs.

Car battery goes flat every week due to Metromile device. I've had two cars on metromile policy: a brand new Mercedes-Benz and an old miata from the 90s. Both cars' batteries would go flat for the first time soon after I installed the metromile device. I reported the issue upon 2 months. The MB car battery would go flat every other month, while in middle of the traffic but mechanic found no issue with battery or engine. The Miata's battery would go flat every week, no issue with battery or engine. I had to buy a jump-start device for $$$, replace my cars' batteries more frequently for $$$$, pay mechanic inspections more often for $$$. At the end of the day, metromile device caused so much mechanical expenses that their low-cost coverage had become one of the most expensive out there. On paper, you think you pay less than $100 for two cars, but adding all the expenses related to battery drainage and road side assistance, Metromile turns out to be more expensive than AAA. Metromile should offer an alternative coverage based on year mileage based on odometer. That way, it would still be based on mileage, but without the need for a plugged device. Another thing to note is that their device keeps running even after the car is turned off (green light is on). This causes car batteries to drain. I would recommend their hardware team to consider turning off the device when the engine is off, and restart only when the car is running. Not sure why it's still not fixed after so many customers reported the exact same issue with battery drainage. Metromile isn't worth it. I really want to stay with them but they don't offer any alternative or solution to the problem. I have to find another insurance because it's become a nightmare for me to find my car battery flat on weekly basis. Who can live like that?

I had an identical terrible experience with customer service as did the other trust pilot reviewer "Navjot Singh Jauhar". I had signed up to metromile and submitted all the necessary paperwork, then 6 months later they send me some sporadic request for ADDITIONAL documents (photos of car, odometer, etc), and after I submit them they tell me: "failure to provide information necessary for risk and rate review by date requested" - Metromile Underwriting Thus sending me down the rabbit hole of having to find a NEW insurance. If these documents were so important, REQUEST THEM AT SIGNUP, not 6 months later with risk of cancelling service. All the research I did to switch over to metromile from my existing company was all for NOTHING!

Some rear-ended me last week and their insurance is supposed to be with this company. I've spent hours on the phone: called claims department, customer service, sent email - and they won't give me a claim number so I can get my car repaired. It's a total clown-show. Their web site claims page doesn't work, either. This company is BAD to deal with on so many levels. Would never buy insurance from them.