MetromileReviews of metromile.com

I used Metromile a little over a year ago. They cancelled my policy with no warning. When I called in, they had the most atrocious customer service I had ever encountered.

The insurance itself has been fine. The devices are pretty bad though. There are two options. One plugs into the OBD2 port, the other plugs into the "lighter" port. The first drains my battery because I don't drive enough to offset the small steady drain. The second doesn't connect within the average duration of my occasional short drives, so I wind up getting alerts that it hasn't connected for too long, and then I have to go drive around to get it to connect. Since the whole point of the insurance is that it's for drivers who drive very little, having neither device work well for that situation is pretty problematic.

The WORST car insurance ever,taking too much advantage on how they applied and dictate to goes up your policy and Mileage gap”without any valid reason!!!!!for the beginner but not worth for service rendered!!!

The MetroMile base rate (rate if you drive 0 miles) is more than most companies charge. They also inflate the milage you drove, the pulse devise consistently records more milage than my odometer. The final insult is that when I switched to another insurance company, Metromile is threatening to charge me for the pulse devices even though I returned them.

Be careful, they will never pay you. I had them for some time and had my car stolen. They ended up giving me the runaround and said they would not pay b/c I would not reply to their outranges requests.

I have been with Metromile for 3+ years now. Initially it was a great deal and good value. They were acquired by Lemonade which is based in SF and NYC. I think we are basically paying the rents of these young people who don't know how to run a company profitably. I have had no accidents or tickets and my rates went up 40% -- so high that I can get similar policies from Progressive or GEICO which I am going to do. I do not recommend either Lemonade or Metromile for your pet insurance or auto insurance. I am in the process of moving one or both.

It’s a real scam company, it’s a joke!!!! After filling an auto claims against this insurance company, several time trying to call , send emails, put a voice massage’s nobody responded!!!! Finally I found their help center and called VICTOR answered, I requested to talk with claims department manager and he didn’t let me talk and never understand what is my concerns, and after wasting my time he said I will put your name and phone number for manager and they will call me!!!!!! Good luck I’m still waiting for it Never waste your time and money here if you appreciate yourself and valorize yours

Their pulse signal devices keep conveniently “losing their signal”, even when driving the device at least every 2–3 weeks, and they charge you a ridiculous “No Signal” charge. Speaking to customer support is absolutely pointless, as they give you a spiel about sending yet another new device before they'll reverse their bogus charges. It's insane that you're charged EXTRA even if you, for example, DON'T drive your vehicle.!!