MetrobytmobileReviews of metrobytmobile.com

On Friday of last week, I attempted to purchase new service with a new phone number and device. After the account was built, I made it to the payment screen and there was an error message that the order didn't go through. However, I checked my bank account and the funds had been placed on a hold. I called Metro back and explained what had happened and was told that since no order has been generated, the charge should fall off in a day or two. By Wednesday, the charge was still sitting in my account in "pending" status. I called and spoke to a supervisor who spoke to me like I was an idiot and said that Metro doesn't place funds on hold because they are a prepaid company.. that makes no sense. Then I talked to a gentleman who explained that he found the payment and needed to create a ticket to have the charge reversed... and I should see it returned within 24 hours. After waiting 24 hours, the funds were still "pending" so I called back and was told there was no record of any ticket being filed and there was no payment that existed and it was my bank that was the issue. I've been with my bank for years and nothing ever sits pending longer than two days with them, but they can't do anything because on their side, Metro still has the funds on hold and the bank can't dispute a transaction until it posts, meaning Metro either takes the funds or releases the hold they say they don't have. My only option is to wait until Monday to force dispute the charge through my bank and hope they can claw the funds back from Metro. But.. the issue is that I still need a new phone! So this time, I called into the sales department to ensure they put the order in and there no error. The first person I spoke with kept trying to transfer me to customer care and tried to charge me $50 for a phone that was free last week...when I made the original order! I said ok, fine, I will port in one of my numbers to get the device for free.. he transferred me to the port in team, where I was told that they can't process a port unless there is already an active account with a device attached. I said ok, and asked to be transferred back to sales, she said they didn't have transfer capabilities and she could give me the number to the sales department. So I had to call back to the sales department and start the entire process over. Igor a hold of a young man and he attempted to help me, until he informed me that my number port would take all about 2 months to complete and I can't get the free device. At this point I explained that rabid chimps couldn't force me to give this company any more of my time or money. If you made it this far, learn from my journey... This company is trash. This has been, by a very wide margin, the worst experience I have ever had with a company that I am attempting to give money to, to become a new customer. Don't trust them or give them your business. I will say it to anyone who will listen... This company is trash, this company is trash, this company is trash. Now I am off to every other corner of the internet with this story and my mission to let as many people as possible know that on as many websites and review boards I can think of that Metro by T-Mobile is a trash company. Metro by T-Mobile is trash.

Brought my own phone to a metro store for activation. I paid the activation fee and my plan is was changed to a higher plan? I was $10 insurance for my own phone without being asked. It's my own fully unlocked phone that doesn't belong to you. I can see if I'm a new customer buying your phone and select a plan which isn't the case. I've been a loyal customer since 2021. Shouldn't any customers plan be changed just because of an activation! I paid my bill in full on the 8th of the month and after this activation, my service was suspended due to a $17.52 charge. My bill was already paid. Why? I contacted metro customer service and couldn't speak with an agent until I paid $17.52 through their automated system. Spoke to an agent and demanded my original plan back the way it was and to get the 17.52 back. I was told the money will go towards the next bill, but my plan was changed back. Horrible experience with metro customer service call center! They were foreigners and all talking at the same time without noise cancelling headsets. I couldn't hear the rep over the phone. So much static in the connection as well. And to top all of that, there was a huge language barrier. I've been a faithful customer since 2021 and have never had such a poor experience. T-Mobile, you really need to do better. Seems it's more about money and less about customer satisfaction that's paying you their money! It should be illegal to change a customer plan after paying for a new activation of their own phone. And also for charging $10 for insurance their own phone without consent! And to be charged an extra $17.52 and was NEVER aware of any of these changes isn't right!

Metro by T-Mobile (formerly Metro PCS) will continue billing you after you close your account. They will debit your bank account repeatedly. You will spend hours fighting them but they will deny billing you and refuse to look at your bank statement. The only solution is to put the charges in dispute at your bank and cancel your bank account. This is the only way to stop them. I thought T-Mobile could fix this since they are the parent organization I moved my phone service to, but the salesman there said Metro stole $120 from him too, $40 per month for several months. He got his bank to reverse some of the charges but one stuck and he lost $40. He said he fought them for months then gave up.

worst experience ever with online shopping! they put a $55 hold on my card and cancelled the order saying they can't identify me. the hold is still on my card after 8 days this caused me ALOT more problems.

They said they couldn't verify my identity for a new account but they put a $55 hold on my card and for eight days refuse to remove it. I WILL NEVER EVER BECOME A METRO BY T-MOBILE CUSTOMER BECAUSE OF THIS.

Been a paying customer since 2017 and ran into a issue where I wanted to switch my phone from a iPhone to android and wanted a in store discount on a android not the phone shipped to me via mail at a discount. They said I had to pay full price in store or we will ship you a phone at a discount. They wouldn’t meet my needs but basically this is what we you can get or go kick rocks. Didn’t feel like a valued customer being told this is what you get instead of sure let’s see what we can do.

Trouble customer service l.was talk to customer service then ask speak to a supervisor told he transfer me to one but he don't onhold know the phone kept ring then went back to customer service my service is trouble keep going up and down on my bill since these phone l got insurance on both lines your company trouble customer service trouble service cant understand nobody speak English lm elderly person said rent up again on my phone still on hold while writing this since 415 pm till now 402 pm nobody got back again he put me on hold these call on put on record MMarch 5th

In January of 2025 I called to cancel my service. The person I spoke to offered me 2 months of free service. I told them I didn't need the service and 2 months of free would be futile. They put their supervisor on the phone who told me they would give me 2 months of free service and at the end of two months it would automatically cancel. After two months I noticed that my bank account had been charged $240 for the two months I was supposed to get free. I called on Feb 24, 2025 and they told me they would cancel my service but wouldn't refund my $240. To add insult to injury they told me that I will also be charged an additional $5 for the 4 days into the next billing period. Now I have to travel one hour to the magistrate's office in the town where I purchased the service to file a small claim lawsuit.