MetrobytmobileReviews of metrobytmobile.com

I am disgusted.just disappointed.i have been a faithful customer.an I have been calling for weeks months too long really I should have been. Paying attention.for 3 years I have been a customer .I shop to much and did not pay attention to my card being billed for Amazon prime I figured It was something I purchased or subscription and I been asking for my prime benefits that come with my phone plan and here we are black Friday it is and I can't afford to do my shopping or watch new wizard of ozz movie on my 75 inch .it thanksgiving and that is wicked I can't say what I feel exactly how I want to word this but you suck metro t mobile I want my money reimbursed

Bought an upgraded phone 11/14/2025 from t-Mobil 2135 suite 105 Deltona, Florida. 9 days later the phone has a defective loudspeaker. Short fused manager says nothing can be done. I said I could do something. Manager says I threatened her and asked me to leave the store. she took my words wrong due to lack of customer skills. I will never set foot in that store again. I am considering taking my cell phone business elsewhere. Now I am stuck with a defective phone.

It started with a phone upgrade. I bought the phone got it a week later. Something on there end screwed up and after being hung up on twice(I wasn't even being rude, disrespectful, swearing or any other reason to be hung up on) a week and a half later they finally got it figured out and right when they did they said I owed 360.00$ so they suspended my service. I owed nothing and could not get ahold of costumer service due to my suspended line to find out WTF was going on. Had go go to dealership so they could contact them. They gave me a 3 day extention and in that amount of time I still could not get shold of them until I paid the 360.00 so back into the store I went and they had to contact them. Long story short they once again admitted they screwed up I owe nothing but until they fix it my my extention is up and my phone is off until there work order goes through and someone fixes it. They didn't even give me another extention. Ive had the same number for over 20 yrs. And have been a loyal customer despite other train wrecks I've gone threw with these people. I've done nothing to deserve this sh>[ from them. Dont give them your business and add soon as i figure out how to keep my number and switch it will be done.

Ordered phone and submitted a form to cancel the order. But anyways they shipped the phone. I requested them to cancel the shipment and asked them why did they ship the phone when i submitted form to cancel the order before the shipment began. Customer support spoke so rudely as if they are speaking to a slave.

I am writing to formally express my deep dissatisfaction with the service I have received from Metro by T-Mobile. My phone line has been non-functional for the past six days, and despite multiple attempts to resolve the issue through customer service and in-store visits, no viable solution has been provided. The representatives I interacted with were frequently unhelpful, dismissive, and at times, disrespectful. I was shocked to be asked to pay $500 to resolve the issue—an amount that was never justified or explained. This experience has left me feeling exploited and emotionally distressed. Furthermore, I was denied any form of service credit or compensation for the outage. The lack of accountability and transparency, combined with the poor treatment I received, has caused significant stress and disruption to both my personal and professional life. I am requesting: Immediate resolution of my service issue A full explanation of the charges presented to me Compensation for the days my service was unavailable An investigation into the conduct of Metro by T-Mobile’s customer service representatives I reserve the right to pursue further action, including filing complaints with regulatory agencies and seeking legal remedies for emotional distress and financial harm.

This company doesn't let their workers be at peace and also don't let my husband talk to me, he works there and they don't even let him have a phone call with me for 15 minutes plus we are in a long distance relationship we haven't talked properly since days because of this so called company.

My experience with MetroPCS / T-Mobile has been one of the worst in my life. For over a month, I have been unable to recover my PIN code, which means I cannot access payments or basic services. Their customer support feels like dealing with bots — endless loops of automated texts that lead nowhere. The whole system looks and works exactly like a scam trap, where you are stuck with no solution. I’m done — this is my last month with them. I cannot recommend this company to anyone. -1 Star

I tried to purchase a phone through this company. All they did was take the money off my card. I never even received a confirmation. It took all day just for them to tell me to contact my bank. Now I am still waiting for my money.