MetrobytmobileReviews of metrobytmobile.com

Scams and lies now with visible.

Cancelled automatic payment Stole $61. 89 I was supposed to get my money sent back to me but they never put it back on my card it's been over 60 days

I have had Metro since Nov. I'm 64 years old and when I tried to sign in because my CC had fraud on it, I couldn't because I forgot it was a 8 digit number. Then only option security questions that I knew the answer but not weather It was capitalized. Had to go to the store then when I tried to switch to my debit card it wouldn't take my debit card. Only it would take it to prepay for the next month at $35 instead of $25 I've been paying. It makes no sense that I could use the card in the store but I couldn't add it to my account. A Wells Fargo debit. Just for the runaround and the fact that I got screwed out of $10 extra by the time next month comes around I will have a different service do yourself a favor and stay away from Metro Mobile. Unless you don't speak English

Today 3/22/26, Sunday , I tolk to an agent about to login my Metro account, I was using the last 7 years, my pin not working, I get help from an agent, she requested a pin , I gave, that not accept,gave another one, then again needed, 3 rd time I gave one, she told it's not working, then disconnect my call, her name RJ, feel like they are helping but really they are insulting the customers, very bad people working there, my network is slow and not good, can't make text, can't use website, each time they are behaving like helping, but purposefully insulting, may be the corporate are supporting them, or maybe these associate are shareholders, otherwise these employees will not behave like this. Too bad peoples are working here,

The company sold me 2 defective phones. I returned both and just keep getting stalled by customer service and the CEO of T-Mobile it's self. Avoid this company and their products. They are junk.

I got a sim card for byop, I chose metro by T mobile because of $25 unlimited 5G data plan. I couldn't activate it, on the website sim card number was not recognized. So I called the customer service, the guy activated it for me, but suddenly the nice plan disappeared. I was offered a $35 plan with just 5GB data. What a scam! And I should call them again because I don't receive SMS and can not login in my account. Maybe I should start searching for a new plan right away. I used Simplemobile few years ago, had no problem, assumed that would be the same, big mistake.

I ordered a razor 2025 and before I committed to the agreement I made sure he had the right phone ordered and he said yes. I got the phone and it was the I phone I specifically stated I hated. Then when I tried to get them to fix it they offered a refund only if I sent the phone back. I needed a phone not a refund and I couldn’t wait when I called them I even told them how important it was that I had a phone just trade the phone out and send me the right phone and they refused to do anything until I sent the phone back so I activated the phone hoping that I could fix it later they refuse to send me the right phone and now they’ve got me trapped paying for a phone that I do not want first of all they should make up for the mistake. They made in someway shape or form besides giving me the right phone then they should give me the right phone. I know this is considered an opinion, but if something isn’t done about this, then I will produce documented proof of this experience. Now the respond with this email. Mark, I hope this email finds you well. Thank you getting in touch with us about your recent order. We truly understand and share in your disappointment over receiving a different device. We're genuinely sorry for any inconvenience this mix-up may have brought your way. Before we proceed, we would greatly appreciate it if you could share more details with us about the situation and how you ended up receiving an incorrect phone. Were you informed about any charges for the phone you were expecting, or was it meant to be provided to you free of charge? Upon receiving the email, did you notice immediately that the phone processed was incorrect? If so, did you promptly notify our Customer Service team about the discrepancy? We're curious to learn more about why you decided to proceed with the activation and use of the phone, even though it wasn't your initial preference. Considering the status of your Apple iPhone 16e is already activated with usage, we would like to confirm whether you wish to keep the phone despite it being activated. Your insights will help us gain a better understanding of your experience and how we can improve moving forward. Metro by T-Mobile also wants to keep you inform that due to system limitations, we do not facilitate device exchanges, provide replacements, cancellations, or amendments once an order has been confirmed, shipped or returned. To understand the criteria for refunds and the terms and conditions associated with your specific purchase, we kindly request that you review Metro by T-Mobile's return policy. If you have any further questions or need assistance, please don't hesitate to reach out to us. We value your business and are committed to providing you with a positive resolution. Thank you for choosing Metro by T-Mobile. We look forward to assisting you further. Sincerely, Travis Online Order Support Web Sales Signature.JPG

3131 W. CRAIG RD, NORTH LAS VEGAS NV But it doesn't matter all of the stores dealing with Metro By T Mobile and the call center has LOUSY AGENTS AND SUPERVISORS. 02/09/2026 I went to this store for a new plan since the installation was free. I met Pavini who was extremely rude but I needed a phone and wanted to hurry up and get back to driving for Lyft. I new what I wanted and I stated what it was. I wanted the Revl 8 phone and the $65 plan no insurance. Pavini said, No Revl phone, YOU'RE GETTING GALAXY AND YOU'RE GETTING INSURANCE, YOU CAN CANCEL NEXT MONTH. I said, "you're wrong!" I am getting what I asked for or I am leaving for sure. She went to the office door then turned around and said, no revl phones. Nothing looked good at that point and the best phone choice was Galaxy like she said. I got the plan I wanted and the phone SHE WANTED with a 14 day return policy. The sales person was weird since she wanted to enter all of the customers information and that included ACCOUNT PIN AND PASSWORDS. I found that to be odd so I said, I am changing those codes when I lease so, you might as well let me type them. She ignored me! Then she said, "GIVE ME AN ACCOUNT PIN?" This was said while customers were in the store so I wrote it on a sticky pad six digits. I later had to write 4 digits for something else and get this, SHE DECIDED TO CREATE A PASSWORD FOR ME TO LOG IN TO SOME EMAIL THAT I GAVE CAME FROM HAVING A GALAXY PHONE. Who knows but at that point, I had let her get away with ENTIRELY TOO MUCH! I was relaxing that day or trying to. I want my new Lyft experience to be pleasant. I left the store just to be LOCKED OUT! Turns on Ms NOSY typed in the wrong numbers and then tried to argie about it until I reminded her that I still have the receipt. KEEP TALKING AND YOU ARE GOING TO TALK YOURWAY INTO GIVING ME A REFUND. I am okay with Stank Attitude, BOSSY AND ALL But becareful! She behaved like a spoiled child! I knew FOR SURE, that I was giving her a well deserved review. She showed me her phone so that I could see the answers she wanted me to give her on the review. I SAID, ARE YOU KIDDING? After she got me locked out and said, you will have to take your phone to one of those REPAIR SHOPS TO UNLOCK YOUR PHONE. I responded, "you're wrong!" Not only am I not leaving, I might leave with a refund at that time I was SICK OF HER! Showing me her angry face hahahahahah If I were scared she would have looked like a bully. Too bad that look made me laugh! I DO NOT LIKE POOR CUSTOMER SERVICE AND I DON'T CARE WHO'S GETTING THE POOR SERVICE. I DON'T WANT TO HEAR IT. I find it to be the biggest RED FLAG when BUSINESSES shows customers nasty attitude. Poor Business practice and so very sad! Let's move on! The phone takes 4 days to give me a full charge! DEFECTIVE! Most numbers I dial including 611 gave me a busy signal or error message saying I cannot use that metro by t mobile phone to make calls. I called the store using the numbers from the receipt and the phone was disconnected. I called customer service to find out that they never updated their numbers and I was given the correct numbers. I called with an agent in the call center on the line and Pavini answered the phone. Since the only thing she can give me is a REFUND, I asked for the manager since I was trying to keep my service just get a working phone, preferably REVL 8. After I asked for the manager she said, "YOU WANT THE MANAGER?" I said, yes and then she hung up the phone. Thankfully the call center agent witnessed her bad attitude and put in a complaint for me. From there she started sending my calls to voice mail on this business line. NOW THAT'S GHETTO! Even more so knowing that Metro By T-Mobile Management didn't do a thing to fix this problem. I called on another day and Gopi answered the store phone and he was also a sales person and even more ignorant. IT'S LIKE THEY ARE ANGRY THAT THEY ARE WORKING FOR AMERICANS! When I asked for a manager this person didn't hear the full sentence over the phone because he disconnected when he heard my voice and I wasn't yelling. I have the Flu so my voice is tones but clear and that didn't work either. AT THIS POINT I AM TIRED OF BEING TREATED LIKE SH**. I called around found AT&T and when to get me a new phone and service. Now pay attention. I went to Metro By T-Mobile on 02/09/2026 and I tried to get my refund 02/23/2025 and the sales person Gopi said, MY WIFI IS DOWN. That was a lie so he said, you are too late, it's been 15 days. I responded you can't count, since it's been 14 days and 6 supervisors from the call center confirmed it. NEVER START YOUR COUNT THE DAY OF SERVICE. That is day 0. The count always start the day after so 02/10/2026 makes it day 1 02/23/2026 makes it day 14. Today I was denied my refund! After all the nasty I had to deal with, I am denied my refund. I have reported this to AG, BBB, FTC, TRUST PILOT AND HERE. I am not leaving without my money! $84.26 THEY CAN'T BE TRUSTED