MetrobytmobileReviews of metrobytmobile.com

I am incredibly frustrated with my recent experience with Metro by T-Mobile. I left my previous carrier to escape a nightmare situation, only to end up "out of the frying pan and into the fire" with this company. ​I did my homework and signed up for a promotion advertised as a 6-month plan for $120. There was a discrepancy on the website, so I went into a Metro store where I received completely inconsistent information. The first representative didn't seem educated on the promotion at all. The second representative explicitly told me that after the initial 6 months, I would be able to renew the $120 plan again. Come to find out, this was false—the plan is strictly a one-time offer. If I had been given the correct information, I would have just chosen their standard $25/month plan from the start. ​To make matters worse, phone support has been a nightmare. One representative promised they would note my account to smoothly transition me to the $25 plan after my 6 months are up. When I called back the next day to confirm, the next agent was incredibly vague and couldn't clearly verify that this was actually on my account. ​The representatives both in-store and on the phone are poorly trained and unknowledgeable. If Metro by T-Mobile does not honor their commitment to transition me to the $25 plan when my six months are up, I will definitely be leaving them immediately. Very poor customer service.

Worst customer service ever they told me the wrong amount so I paid the next day my phone shut off because they told me the incorrect amount what the hell is going on with these people they move slow as ever did have no work ethics and there were two other pissed off customers waiting in line never again quitting Metro by T-Mobile next week!!!!!!

​I am beyond frustrated with Metro by T-Mobile’s complete lack of customer service and failure to honor their own promotions. I have been a customer of theirs for 5 years now and According to Metro’s official rules, the "Refer a Friend" bonus is supposed to be delivered within 65 days. It has now been 85 days, and I have received absolutely nothing. ​What makes this worse is the absolute ghosting from their support team. I have sent 7 emails regarding this issue, and every single one has gone completely unanswered. On top of that, I have called customer support 6 separate times, only to be passed around with zero actual help or resolution. ​It is incredibly unprofessional to offer an incentive to customers to bring them new business, only to completely ignore them when it’s time to pay up. If you are thinking about switching or using their referral program, don't bother. They do not honor their timelines, and their customer support is non-existent.

What a awful cellphone provider! Buyer beware! Should you ever have to change carrier service please disable your auto pay befor you jump ship. There customer service is horrendous the level of incompetence is astonishing! Refused to give refund when switching over to T-Mobile. Most of their customer service agents oversease and can't provide any finanical refunds because they just dont give a damn! Just like Specturm their level of training of their staff needs to address because they provide poor service.

If you enjoy being robbed in broad daylight, Metro by T-Mobile is the place for you. I bought two identical Motorola G Power devices and activated two lines. One phone worked; the other was a total "lemon" right out of the box—confirmed by their own Executive Response Team (Ligia Montoya), who admitted in writing that the device itself was the problem. But here is the scam: Despite admitting they sold me defective hardware, they refused a refund because I was supposedly outside a pathetic 14-day "policy". They are effectively forcing customers to pay for broken garbage and then charging monthly service fees for a device that CANNOT USE THE SERVICE. I’ve wasted over 60 days dealing with their incompetent "support" and even had to escalate this to the California Public Utilities Commission (File No: 726735). They would rather fight a customer over a $200 refund than follow the California Song-Beverly Consumer Warranty Act. They offered me a measly $100 "goodwill credit" to try and shut me up while I’m out nearly $400 in hardware and service fees. Keep your "goodwill"—I’m taking you to Orange County Small Claims Court. To anyone reading this: Do not give these people a single cent of your hard-earned money. They are predatory, their "policies" are a joke, and they have zero respect for consumer law. You’ve been warned.

I got the new Moto pad 2026 Ordered it online. It doesn't come with a charger. I have been trying to set it up for 2 days. I was told that I would need to take it to a store to activate it. The tech support couldn't activate it over the phone. I wasted Two whole afternoons on the phone with these people and I don't recommend doing business with Metro by T Mobile. They don't know what they're doing.

First, this company needs to be honest with its customers. I set my account on autopay since the day I signed up because they offered a $10 discount for automatic payments. Surprisingly, I received a text message notifying me that I needed to set it up, so I immediately went through the app and checked that everything was okay. My credit card was set as the default for payments, and to confirm, I called *611 to speak with an agent. However, today I lost service because they cut me off for non-payment. This has happened twice. I suspect they do this to keep the total and avoid giving the discount they promised. I called again, but they don't care at all. Overall, this has been the worst experience I’ve had.

Ordered a phone, once received in the mail I didn’t like it and returned it the next day after receiving. Didn’t activate it or anything. Been a month and waiting on my refund. Been getting the run around and no response. They auto activated my line with no phone. Been waiting for this to be resolved with their poor help. The only option I have is to dispute it with my bank. Been using all my proof I have trying to get my refund to give to my bank so I can get my money back