MetrobytmobileReviews of metrobytmobile.com

I've been a customer for over 2 decades and changing today. I should have long ago. Sad

Do not buy this company’s deals. I paid $55 for unlimited. Guys internet was down in the shop while he did so. I left and he promised data was working but calls would be last. Next day I can’t make any calls. I’ve been onto customer services for an hour. I need this phone desperately and I’m a single female in a foreign country now with no communication thanks to this company

Horrendous customer service. Galaxy Watch ultra cell service stopped working correctly. After a five hour run around, they just simply set.It was the watch that was broken. As it turns out, it was not the watch. Just people who didn't wanna do their job. Yes, they're a little cheaper than other companies, but you get what you pay for straight crap.

HORRIBLE CUSTOMER SERVICE BUNCH OF CLUELESS PPL

I just became a new customer with Metro by T-Mobile, and this has been hands-down the worst onboarding experience I’ve ever had with a service provider. First, they misspelled my name on the account. Then, they set up my account password without informing me that it couldn't contain consecutive numbers. Because of that security rule conflict, I was completely locked out and couldn't even dial 611 to reach customer service for help. It only got worse from there. I explicitly told the rep I needed a 919 area code. Instead, they set up my phone with a 434 number. When I pointed out their error, they explicitly told me I would not be charged to fix it. Instead, they slapped a hidden $15 phone change charge onto my account anyway. Because of that unauthorized charge, my account was marked past due, and they completely cut off my phone service. As a direct result of their mistake, my phone was dead, and I couldn't travel for the 4th of July weekend. To "fix" it, the local store gave me a 3-day extension on my phone service—but there is absolutely no data/Wi-Fi connection included with it. I am currently out of state for work, completely stranded, and unable to even use GPS to navigate because my data is cut off. Absolutely abysmal service for a brand-new customer.

service is awful. I can't make calls. it tells me to use another redirecting app. I have to try 3x.. when I am successful my calls are silent. my phone hangs up on its own. I'll be lucky getting on the Internet. Every time I call customer service they always say to reset the network settings. It doesn't work. I get a text saying I get a 5$ discount on my bill because I use auto pay.. but it never happens. terrible overall.. I wouldn't recommend this service to anyone. I'm not happy at all.

If I could give zero stars, I would. Be wary of this company. They had a deal if you switch to them and bring your number you can get a phone for $99.99. I took the deal. After a few months, I attempted to switch carriers to save money but found out the phone I purchased was locked. Called them to unlock MY phone and they said they keep it locked for 12 months!!!!! Seriously!?! I paid for the phone outright! I shouldn't have to stay with them for a year! Horrible company. Horrible customer service! Stay away!

The young man that helped us the first time was very helpful he told us to come back in the store when our payment was due because he would have to fix it our original payment was $78 for three lines he said it would go up $10 because we bought a tablet but when we came back to the store to pay our bill he tried to charge us $123 and was very rude and not helpful at all