MetrobytmobileReviews of metrobytmobile.com

As an existing Metro customer, Dec. 22, I decided to take advantage of their "One month free" Home Internet promo. Upon activation, I was immediately charged an $11 pro-rated Home Internet fee for the first month. I waited 6 days (Dec 28-Jan 27) for my regular bill-cycle to see if my "free month" would be applied but sure enough, I was billed $55 for Home Internet. I then called (6 times) and spoke to 6 Agents and 2 Supervisors who ultimately told me that I "received my free month " because you don't have to pay until Jan 27. That's your February bill". I was flabbergasted at their lack of their own billing practices....and to be honest, their stupidity. After getting tired of hearing that I somehow received a free month of Home Internet within 8 days of activating service, on Dec 28, I CANCELLED my Metro Home Internet and will migrate my cell-service to another carrier. Note: I have had payment issues with Metro before and this is why I never click their auto-pay feature. Important Note: One Agent was very disrespectful and when I told her that "we were "done talking, "I'll just wait for the survey"...she disconnected the call !

I've been with Metro for about 4 or 5 years now but in the last year, the service has gone down the drain. I'll lose service completely for sometimes a few minutes or a couple of hours. No warning no credit nothing. Now, I keep getting an error when I try to sign into my account that says "This page isn't working. *insert metros website link* took too long to respond HTTP ERROR 504" I've seen this too many times now and when I finally do get to log in (nothing past that) chatting with customer service rep tells me it my phone NOT the website! I'm completely fed up with Metro! Problems NEVER get resolved and I still have to pay the full bill every month!! 🤬 Do Better Metro!

Literally the WORST service EVER!!!!!! I have NEVER been this unhappy with a service provider! I have called 611 5times today and nothing is resolved! It is like they have ZERO CLUE what they are doing! I lady laughed the whole time too! I am beyond frustrated!!!! I have HATED Metro since day 1!!!!! Male customer service reps are huge pervs too!

I transferred my mobile service and decided to get their home broadband internet (5g) as my other provider was going to raise the cost of my current plan. It was advertised as unlimited and that if you were not happy, then they would refund you for the modem (I had to buy it for $53). I took it home and logged in to my account so I could sign up for autopay and save $5 per month. When I logged in, it showed my plan as limited to 100 gb per month. I did not and would not ever pay for a limited plan. I called Metro and they said the plan was indeed limited and they could not help me. They said I had to go back to the store. I went back (two hours after buying the modem) with the modem and the receipt. They said I could not return it there and that I had to take it to another store. The other store laughed and the manager said, "Metro does not give refunds." That is totally illegal and I complained to the FCC and the state. It took weeks but my credit card company refunded my money eventually. Metro has blamed me for the entire debacle and basically said I am stupid and a liar. They failed to review my complaint and the attachments which contained time and location stamped photos, Google location records, telephone records and copies of their advertisements. Metro is a company with a very dishonest and unethical corporate culture. They are like nothing I have ever experienced in my whole life. They prey on a class of people who are not likely to know how to complain or much about the law. Shameful.

Several times my autopay didn't go through. The customer service didn't know how to resolve this and said there was no problem with their system. This cannot be the case since I verified with my bank they were not blocking the payment, and I didn't see any transaction that didn't go through in my transaction history. I haven't had this happen with the two other carriers that I used. I switched to mint mobile to avoid going to the store every month and being charged more than I would be with an autopay.

I have never had a more poor communication then I do with metro,I don't care if it's the store,a rep, customer service ,what is wrong with your company,I have tried many times and have never got any answer especially from your reps in training,they can't speak English,they interrupt you constantly ,so the list is endless I pay my bill and expect a answer to a simple question without being on the phone for a hour trying to talk to anybody,you updated my phone I didn't ask you to and now every nite my sound is messed up.,if I could afford it I would go to a different company,your girl at the store told me she couldn't help me they were told they could not help the customers anymore,can't get through on the phone,so what does that leave me when I need help,your robots ?that's a laugh they have yet to help me,and want to charge me $1.00 that isn't going to happen. I pay every month for a phone that has given me nothing but headaches,but am not turning it in for a refurbished phone that I have to pay ,$20.00 for,check your records on me if you think I am not a little upset on how you handle complaints from your customers when I bought the phones was lied to .along with my son who is also having trouble he has the same piece of garbage I have,so there you go let me see if you handle this experience any better then what I have been going through.

Employee name: Uraah ID: 309616 I ported my number on April 12nd, but until April 18th, the phone number is not fully active. I talked to the customer service at least 5 times, they kept telling me that I gotta wait for another 24 to 72 hrs. To me, the company refuses to take their responsibility, and the only thing they are doing is to fool customers around.

This company is very dishonest in their dealings with the customers. I opened a new account with then in early January, they had a promotion going at the time if you BYOD, activate online and after 3 months of service you get a $200. Virtual MasterCard. Well imagine my shock when after completing all the requirements I didn’t get any info telling me how to go about getting my virtual card, I call customer care who looked into it and said that yes I was eligible so they gave me a number to call the rebate department who then proceed to say I wasn’t eligible because I called customer care for help and I shouldn’t have. Say what now ? Why advertise a promotion then do everything possible to not have to keep up your end after the customer has fulfilled all requirements? Terrible business practices!!